After looking what seemed like forever, Shauni helped us massively in deciding on a hotel for our upcoming trip next month and made the whole process really easy. Excellent service from start to finis... See more
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Popped into the Wisbech branch yesterday to pick up some currency ready for my trip to Berlin next week. Picked up a currency card while I was there which was sorted out quickly. While I was there I... See more
Company replied
Have booked with this Hays branch twice now and have not been disappointed. The staff are very knowledgeable and so helpful. Alishia was great.
Company replied
Scarlett was more than helpful and patient whilst we booked our honeymoon! She found multiple quotes for us to compare and didn’t pressure us into making any decisions. She gave us so many options b... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Market Place 33, PE13 1DP, Wisbech, England, United Kingdom
- 01945461614
4.7
Excellent
162 reviews
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Reply from Hays Travel - Wisbech
Thank you for your kind review Graham, it was an absolute pleasure to help with your trip to Cyprus :) - Emma
Reply from Hays Travel - Wisbech
Thank you so much for your lovely review Jane, it was a pleasure to book your holiday :) -Alishia
Great service and friendly and helpful…
Great service and friendly and helpful travel guides
November 20, 2025
Reply from Hays Travel - Wisbech
Thank you for your lovely review, it was a pleasure to get your holiday booked! -Shauni
Had a great giggle with the girls in…
Had a great giggle with the girls in the shop,they helped us choose the right destination with there knowledge of the hotels and resort .
October 18, 2025
Reply from Hays Travel - Wisbech
Thank you for your lovely review, it was a pleasure to get your holiday booked! :) -Scarlett
Alishia and all that stuff at Heys…
Alishia and all that stuff at Heys Travel Wisbech is just amazing, greets you with a nice welcoming smile, and happy to help you with your travel plans to suite your destination , great job Alishia and the team, keep up the excellent service,
Happy customer .
October 7, 2025
Reply from Hays Travel - Wisbech
Thank you so much for your lovely review Charmaine, it was a pleasure to get you booked! :) -Alishia
Very good service
Emma was friendly, helpful and knowledgeable. She put a lot of effort in to finding the right holiday for us.
I would highly recommend Emma from the Wisbech branch.
October 9, 2025
Reply from Hays Travel - Wisbech
Thank you for your kind review Shelly, it was a pleasure to help you both find the right holiday for next year :) - Emma
Attentive staff
Attentive staff. Confident with system and ability to offer me options
September 23, 2025
Reply from Hays Travel - Wisbech
Thank you for your lovely review! It's always a pleasure to get your holiday sorted :) -Alishia
Wisbech stars
These girls in Wisbech’s office are absolutely marvellous they are patient and kind nothing is too much trouble. I would give them 10 stars if I could, so very professional well done team Wisbech
September 18, 2025
Reply from Hays Travel - Wisbech
Thank you for your lovely review Kira, so pleased that we got your flights booked!
Reply from Hays Travel - Wisbech
Thank you for your lovely review Mr Webb, it's always a pleasure to get your cruises booked for you! I hope you have an amazing time - Jody :)
Not sure what’s the purpose of this…
Not sure what’s the purpose of this place. I would love to work there as they do nothing else but check websites such as jet2 etc.
I went today with my son in his stroller. Upon my entry in the office I saw two women sitting. Neither of them came to help me with the door and the door hasn’t got a stopper so it wasn’t the easiest entrance. The woman, who was sitting closer to the door didn’t even looked at us. No one said anything so I was like “I hope you can help me with a holiday etc. “ To be honest I was thinking that she wouldn’t even offer me a seat. The whole experience was so unwelcoming. I thought that they should have some more experience with offering the right hotels etc as I thought they should be more familiar but I didn’t faced anything like this. I can browse the websites myself, so I said thanks and head to the door, and no, no one helped me getting out. Apparently they’ve been very busy.
I would love to work for this travel agency as they literally do nothing.
September 10, 2025
Unprompted review
Reply from Hays Travel - Wisbech
Good morning Alex, I am sorry you feel this way. We have been working on reduced staff meaning our workload has been higher than usual. We were unable to comment on the hotel and their dietary requirements for your family as we do not have information to the exact food served in the restaurants and we offered advice on what to do for any dietary requirements. If you would like to discuss this further with myself, please feel free to contact the office via phone or email. -Alishia
Great member of staff at the Wisbech…
Great member of staff at the Wisbech store Alisha helped us with all our needs
September 7, 2025
Reply from Hays Travel - Wisbech
Thank you for your lovely review Jason, it was a pleasure to get you booked to New York! Can't wait to hear all about it when you are back :) -Alishia
Super helpful
The ladies I've dealt with have been super helpful and professional. The only downside to my experience was the amount of time the girls were waiting on the phones. At one point after 45 minutes we were cut off.
August 31, 2025
Reply from Hays Travel - Wisbech
Thank you for your lovely review! It was a pleasure to get you booked off to China! :) - Scarlett
Helpful customer service.
Very helpful customer service.
Office furniture could do with an upgrade!
August 21, 2025
Reply from Hays Travel - Wisbech
Thank you for lovely review, it was a pleasure to get your cruise booked :) - Scarlett
Very polite sales ladies and helpful
Very polite sales ladies and helpful, help change our holiday from flying to a cruise, and sorted the car out as well as our holiday , very pleased , can not wait to go on holiday,
August 16, 2025
Reply from Hays Travel - Wisbech
Thank you for your lovely review Mrs Blaxill! I hope you have an amazing time! - Jody :)
Staff always pleasant and polite and so helpful
Staff always pleasant and polite
And so helpful
August 2, 2025
Reply from Hays Travel - Wisbech
Thank you for your kind review Linda, it is always a pleasure to help with your travel plans! - Jody :)
Shauni has booked a couple of holidays…
Shauni has booked a couple of holidays for me now so she knows my likes and dislikes which just makes the booking so much easier
July 29, 2025
Reply from Hays Travel - Wisbech
Thank you for your lovely review Rachel, it's always a pleasure to book your holidays :) -Shauni
Reply from Hays Travel - Wisbech
Thank you for your lovely review Sonja, it was a pleasure to get you booked to the Dominican Republic! :) -Alishia
Great staff
Great staff, very knowledgeable and made the whole booking process very easy
July 24, 2025
Reply from Hays Travel - Wisbech
Thank you so much for your lovely review Georgina, it was a pleasure to get your cruise booked :) -Alishia
Jodie was very patient and helpful.
July 13, 2025
Reply from Hays Travel - Wisbech
Thank you for your lovely review Mr Cooper, it was a pleasure getting your holiday booked for you. Have a great time - Jody :)
Although we had computer/wifi problems issues and I…
Although we had computer issues and I had to leave to go to work. Emma sorted it all for me done over the phone didn’t have to go back 5star service
June 28, 2025
Reply from Hays Travel - Wisbech
Thank you for your kind review Pamela, it was a pleasure to get your Canada trip all sorted :) - Emma
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