Hays Travel - Wisbech Reviews 

162
TrustScore 4.5 out of 5

4.7

Market Place 33, PE13 1DP Wisbech, England, GB


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Rated 5 out of 5 stars

After looking what seemed like forever, Shauni helped us massively in deciding on a hotel for our upcoming trip next month and made the whole process really easy. Excellent service from start to finis... See more

Company replied

Rated 5 out of 5 stars

Popped into the Wisbech branch yesterday to pick up some currency ready for my trip to Berlin next week. Picked up a currency card while I was there which was sorted out quickly. While I was there I... See more

Company replied

Rated 5 out of 5 stars

Have booked with this Hays branch twice now and have not been disappointed. The staff are very knowledgeable and so helpful. Alishia was great.

Company replied

Rated 5 out of 5 stars

Scarlett was more than helpful and patient whilst we booked our honeymoon! She found multiple quotes for us to compare and didn’t pressure us into making any decisions. She gave us so many options b... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Market Place 33, PE13 1DP, Wisbech, England, United Kingdom

  • 01945461614

4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

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4.7

All reviews

(162)

124,737 reviews in the last 12 months

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Rated 1 out of 5 stars

Inaccurate information

We booked a holiday based on the information that was supplied to us by Hays. We accepted that the information was accurate and had no reason to doubt it. The information said that the hotel had a covered walkway and was within walking distance of the terminal. For us, booking the holiday was dependent on this fact as flight times were early and late. We booked. After checking with the airport hotel the next day, it was discovered that this information was completely wrong. The hotel was a 45minute walk from the terminal along the public road. (Novatel) We cancelled our booking as we did not wish to be reliant on taxis as we had previously been let down with similar flights. We lost our £120 deposit. In future, Hays would be wise to check such important information. The assistant, had no reason either to doubt the information and was doing her best to fulfil our needs.

June 13, 2025
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Reply from Hays Travel - Wisbech

Good morning Mr Cook, thank you for your review. I have tried to call you this morning to discuss this further but to no avail. I will try and contact you again to discuss this as I would like to go through this with you. Kind regards, Alishia Branch Manager

Rated 5 out of 5 stars

Alisha very helpful

Alisha very helpful. Gave useful options and understood my requirements.

May 9, 2025
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Reply from Hays Travel - Wisbech

Thank you for your lovely review June, it was a pleasure to book your trip to Krakow! -Alishia

Rated 5 out of 5 stars

Good.

Good in all respects.

May 7, 2025
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Reply from Hays Travel - Wisbech

Thank you for your review David, it was a pleasure to get you booked :) -Emma

Rated 5 out of 5 stars

efficient and…

The young lady was very efficient and knowledgeable in what she was doing.

May 3, 2025
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Reply from Hays Travel - Wisbech

Thank you for your lovely review Tracey, it was a pleasure to meet you both and I hope you're looking forward to your holiday :) -Alishia

Rated 5 out of 5 stars

It was super easy to book

It was super easy to book! Shauni from Hays Travel was brilliant and so lovely. She made our booking experience super easy. Thank you again.

April 13, 2025
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Reply from Hays Travel - Wisbech

Thank you for your lovely review Kelly, it was a pleasure to get you booked to Cyprus :) -Shauni

Rated 5 out of 5 stars

FANTASTIC TEAM

Another fantastic experience with Alishia. I’ve always wanted to holiday in Canada and Alishia has found me the perfect trip. She gave lots of advice regarding the different cities I wanted to visit and made sure the trip covered everything I wanted to do. Advice also given about visas and passports. We also talked about airport hotels and parking but as we are not going until 2027 I will book it nearer the time. Thank you for helping me plan part of my bucket list.

March 23, 2025
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Reply from Hays Travel - Wisbech

Thank you for your lovely review, it was a pleasure to get your bucket list trip sorted! :) -Alishia

Rated 4 out of 5 stars

The agent was so helpful and it was a…

The agent was so helpful and it was a pleasure to give hays travel our business.

March 18, 2025
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Reply from Hays Travel - Wisbech

Thank you for your kind review Mr Clapp, it was a pleasure to help with booking your trip :) -Alishia

Rated 5 out of 5 stars

Friendly, knowledgeable and efficient.

Friendly, warm welcome. Great customer service from the Scarlett, the Apprentice Travel Consultant.
Quick and efficient process.
Thank you.

March 18, 2025
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Reply from Hays Travel - Wisbech

Thank you for your lovely review, we hope you are looking forward to your trip :)

Rated 5 out of 5 stars

very useful

First time in HAYS,Found JODY smiling ,helpful,knowledgeable and professional.
,

March 6, 2025
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Reply from Hays Travel - Wisbech

Thank you for your lovely review Mr Clark, it was a pleasure getting your holiday booked for you! :) - Jody

Rated 5 out of 5 stars

Very helpful very professional…

Very helpful very professional everything booked with ease and ready for our holiday

March 4, 2025
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Reply from Hays Travel - Wisbech

Thank you for your lovely review Gary, glad we got your cruise sorted! Not long to go now :) -Shauni

Rated 5 out of 5 stars

Very friendly and helpful sales girl…

Very friendly and helpful sales girl will definitely use Hays Travel again

February 25, 2025
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Reply from Hays Travel - Wisbech

Thank you for your lovely review Mrs Kelman, it was a pleasure to help with booking your trip to Italy! I hope you have a wonderful time, and look forward to helping with any future trips :) - Emma

Rated 5 out of 5 stars

Great experience at Hays

Very swift initial contact from local branch after enquiry.
Answered my questions quickly and efficiently.
Very friendly and helpful service.

February 14, 2025
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Reply from Hays Travel - Wisbech

Thank you for your lovely review Mr Crowe, it was a pleasure to get your cruise booked for you :) -Alishia

Rated 5 out of 5 stars

Great service

Great service

February 5, 2025
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Reply from Hays Travel - Wisbech

Thank you for your review Jodie! I hope you're looking forward to your family holiday to Sicily next Summer! - Emma :)

Rated 5 out of 5 stars

Really helpfull

Really helpfull, quick to respond and got my holiday booked at the best price on the market 👌

February 12, 2025
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Reply from Hays Travel - Wisbech

Thank you so much for your kind review Roxanne, pleased we could get this sorted for you :) - Emma

Rated 5 out of 5 stars

Jodie from wisbech branch was superb…

Jodie from wisbech branch was superb with helping us book our holiday. She went out of her way to help me find exactly what I was looking for and never had a problem with me changing my mind.

February 1, 2025
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Reply from Hays Travel - Wisbech

Thank you for your lovely review! It was a pleasure getting your dream trip booked for you. Have a great time! - Jody :)

Rated 5 out of 5 stars

Emma at Wisbech’s was a true…

Emma at Wisbech’s was a true professional in helping us book our holiday , answered our questions , adviced us on some decisions to make it all better to understand,

January 30, 2025
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Reply from Hays Travel - Wisbech

Thank you so much for your lovely review Tracy, it was an absolute pleasure to get your first cruise all booked up :) I'm sure you will have an amazing time! - Emma :)

Rated 5 out of 5 stars

Emma was very very patient

Emma was very very patient. She spoke very clearly. Just she explained everything in detail and I'm looking forward to my trip

January 30, 2025
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Reply from Hays Travel - Wisbech

Thank you for your kind review Peter! It was a pleasure to help get your coach holiday booked :) I'm glad you're looking forward to it! - Emma

Rated 5 out of 5 stars

We were not sure where we wanted to go

We were not sure where we wanted to go, we knew what we wanted in terms of accommodation weather etc, but we couldn't find the ideal package, Alishia helped tremendously in not only finding the holiday but also booking it along with the flights, the car parking etc. cannot thank her enough she did an excellent job, very efficient – we shall be booking further holidays with her.

January 25, 2025
Unprompted review
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Reply from Hays Travel - Wisbech

Thank you so much for your lovely review Geoff! It was a pleasure to get your Mexico trip sorted for you, it will be a fantastic trip! I look forward to assisting you with your future holidays plans :) -Alishia

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