Hays Travel - Witham Shopping Centre Reviews 

Chloe at our Witham branch is always so helpful wouldn’t book our holidays with anyone else. Always willing to assist, cheerful person. All the staff in the store are lovely but always like to deal with Chloe.

Booking my holiday was a great experience, Trudie was so helpful, nothing was to much trouble, this is my second year of booking and I will continue to do so!

The staff were exceptional so friendly and helpful

The personal touch and friendliness of the staff. I found the experience pleasant and easy. They really can't do enough for you. It's so good to see such excellent customer service.

We popped in today to book our first cruise. We were welcomed by Darren who was the most friendly, efficient and knowledgeable assistant we have had. He talked us through all the options, had a very pleasant manner and never rushed us into making any decisions. We have booked our cruise and can't wait until 2026 to enjoy it!

Agent displayed a great deal of knowledge about resorts and hotels. Took us through the booking process with ease.

Trudi at the Witham branch of Hays Travel was absolutely fantastic, I can’t thank her enough. She sorted everything for me, giving me recommendations on resorts and hotels and made choosing my holiday a simple and enjoyable experience. Thank you Trudi

Excellent service As always nothing is too much trouble when asking questions wouldn't go anywhere else thank you team, marion

Very good experience,Chloe our agent was extremely efficient and we were very happy with our holiday deal .

First of all the staff in the travel shop were lovely and I have no complaint with them. However I think the booking system is very poor. The holiday I booked was with TUI who were using Easyjet flights. a couple of days after my initial booking I decided to add hold luggage and returned to the shop and paid for one hold bag each way. I have my initial booking confirmation but I have no confirmation regarding the additional luggage nor any confirmation that I have paid the extra. My view is that I should have received updated booking details showing that the hold luggage had been added as well as the new total price of the holiday. I was given all reasons why this hasn't been done by the shop staff and I realise non of this is down to them. It is a shame but due to this experience I doubt I will use Hays Travel again.
Added following Hays Travel response.
Fair play to the manager at Hays Travel for his response. Matter now clarified. Thank you.

Good customer service, Trudy was excellent and didnt rush me or put pressure on me (which ive encountered in the past at other places)

Samantha made our booking experience really easy. I dont like to just book online in case I make an expensive mistake. I like to actually talk to a person face to face. Thank you

Hays Travel Witham gets it right every single time! I am always so impressed with the level of service and knowledge each staff member has. I really wouldn’t go anywhere else :) Excited already!

It was great to return to the Witham Branch and find Chloe still there and ready to help us. She had remembered so much about our family requirements and was able to source a number of potential holidays to suit. We are really looking forward to the holiday we chose. The face to face personal touch will keep us returning to Hayes year after year. A big thank you to Chloe and the team.

Trudy the lovely lady that booked my holiday was amazing nothing was to much trouble excellent service

Debra was very helpful in sorting out our holiday to Guernsey.

All the people in the agents are very welcoming and helpful to the extreme, like visiting old friends.

absolutley Brilliant so friendly and helpful would 100% recommend them

Previous experience with Chloe.

All way Great service from them all think Witham is the best friendly nothing is to much trouble