Fantastic service from Lois at Hays Travel. Very helpful, knowledgeable and responsive. Always goes the extra mile to find the right holiday and best deal. No question/query is too much trouble. Alwa... See more
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Fantastic service from Lois at Hays Travel. Very helpful, knowledgeable and responsive. Always goes the extra mile to find the right holiday and best deal. No question/query is too much trouble. Alwa... See more
Company replied
Hays is the best at sorting out everything for your holidays from start to finish even adding a carpark and hotel stay. Wouldn't go anywhere else.
Company replied
Chloe (assistant manager), extremely helpful talking us thru all the options and prices, flight, train times then when we chose booking it efficiently while explain what was happening . Also asked if... See more
Company replied
Our consultant Lois was extremely helpful She did a thorough search to get us exactly what we needed
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Unit 4 Newlands Shopping Centre, CM8 2AP, Witham, United Kingdom
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⭐️⭐️⭐️⭐️⭐️ Fantastic service from Hays Travel Witham. I had already chosen my holiday and they were able to book it quickly at a great price. The team were friendly and efficient, and the whole process took less than 30 minutes.

Reply from Hays Travel - Witham Shopping Centre
We had no idea what holiday we wanted, Debra worked hard and found us an amazing holiday which we can't wait to go!

Reply from Hays Travel - Witham Shopping Centre
We were very pleased with our holiday booking with Lois.
Everything we wanted was taken into consideration when booking our holiday.
Very efficient and let us know everything we needed to know about our holiday.
Excellent service

Reply from Hays Travel - Witham Shopping Centre

Reply from Hays Travel - Witham Shopping Centre
Darren contacted us as soon as details of the qatar grand prix 26 became available with a great deal with who we have travelled with before

Reply from Hays Travel - Witham Shopping Centre
Always do the best they can keep up to date and friendly helpful staff

Reply from Hays Travel - Witham Shopping Centre
Always helpful and great if doing multi trips for info

Reply from Hays Travel - Witham Shopping Centre
Lois did our booking for us She was lovely and very helpful and efficient

Reply from Hays Travel - Witham Shopping Centre
Very good service received as always. We prefer to go in store to book our holiday rather than book it on line.

Reply from Hays Travel - Witham Shopping Centre

Reply from Hays Travel - Witham Shopping Centre
Always helpful and friendly to help what we need for our holidays

Reply from Hays Travel - Witham Shopping Centre
This visit was to enquire about getting annual insurance cover for holidays I had previously booked with Hays. Debbie greeted me as always and talked me through the options, with the help of Darren I purchased the annual cover. While I was there I also booked a 2 week holiday for 2027 , Debbie was helpful and cheerful as are the whole team

Reply from Hays Travel - Witham Shopping Centre
Have booked holidays for many years with Hays travel and Darren and his team have always given us great service and advice

Reply from Hays Travel - Witham Shopping Centre

Reply from Hays Travel - Witham Shopping Centre
It was nice not to have to navigate all the cruise companies myself. The Hays travel staff are experienced and can offer advice and make comparisons. I needed to make a booking for a multi-generational party of seven, so finding something for everyone was not straightforward. It was helpful to talk everything through before making a decision.

Reply from Hays Travel - Witham Shopping Centre
My friend and I recently booked a Travelsphere holiday to Italy through Hays. Darren dealt with the booking for us - he’s booked our two other upcoming trips as well - and he was as friendly, helpful and efficient as he always is. Darren also booked our optional excursions for us whilst booking the trip. Would happily recommend using Hays Travel to book any holiday.

Reply from Hays Travel - Witham Shopping Centre
The Consultant was very helpful and polite. The holiday booking was straight forward and completed quickly.

Reply from Hays Travel - Witham Shopping Centre
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