Hays Travel - Witham Shopping Centre Reviews 

561
TrustScore 5 out of 5

4.9

Unit 4 Newlands Shopping Centre, CM8 2AP Witham, GB


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Rated 5 out of 5 stars

Fantastic service from Lois at Hays Travel. Very helpful, knowledgeable and responsive. Always goes the extra mile to find the right holiday and best deal. No question/query is too much trouble. Alwa... See more

Company replied

Rated 5 out of 5 stars

Hays is the best at sorting out everything for your holidays from start to finish even adding a carpark and hotel stay. Wouldn't go anywhere else.

Company replied

Rated 5 out of 5 stars

Chloe (assistant manager), extremely helpful talking us thru all the options and prices, flight, train times then when we chose booking it efficiently while explain what was happening . Also asked if... See more

Company replied

Rated 5 out of 5 stars

Our consultant Lois was extremely helpful She did a thorough search to get us exactly what we needed

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 4 Newlands Shopping Centre, CM8 2AP, Witham, United Kingdom

  • 01376777976

4.9

Excellent

TrustScore 5 out of 5

561 reviews

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4.9

All reviews

(561)

120,995 reviews in the last 12 months

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Fantastic service from Hays…

⭐️⭐️⭐️⭐️⭐️ Fantastic service from Hays Travel Witham. I had already chosen my holiday and they were able to book it quickly at a great price. The team were friendly and efficient, and the whole process took less than 30 minutes.

January 8, 2026
Hays Travel - Witham Shopping Centre logo

Reply from Hays Travel - Witham Shopping Centre

Thank you so much for booking with us again, your custom us always so appreciated. Thank you for the bottle of wine gift too - very kind :)

Rated 5 out of 5 stars

We had no idea what holiday we wanted

We had no idea what holiday we wanted, Debra worked hard and found us an amazing holiday which we can't wait to go!

January 8, 2026
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Reply from Hays Travel - Witham Shopping Centre

Thank you so much for your review. Such an exciting holiday too, you will love it - thank you for coming back to us again - Debbie

Rated 5 out of 5 stars

We were very pleased with our holiday…

We were very pleased with our holiday booking with Lois.
Everything we wanted was taken into consideration when booking our holiday.
Very efficient and let us know everything we needed to know about our holiday.
Excellent service

December 24, 2025
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Reply from Hays Travel - Witham Shopping Centre

We're so pleased to hear that you were happy with your holiday booking. It's great to know that we considered everything you wanted, and that you found our service efficient. Thanks for the excellent review Julie! -Lois :)

Rated 5 out of 5 stars

Very professional as always

Very professional as always

December 31, 2025
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Reply from Hays Travel - Witham Shopping Centre

We appreciate your kind words Mr Otto and are happy to help again with another booking - Kind Regards - Darren

Rated 5 out of 5 stars

Darren contacted us as soon as details…

Darren contacted us as soon as details of the qatar grand prix 26 became available with a great deal with who we have travelled with before

December 28, 2025
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Reply from Hays Travel - Witham Shopping Centre

It's always a pleasure to find you the perfect holiday. Thank you for always coming back to us!

Rated 5 out of 5 stars

Lois did our booking for us

Lois did our booking for us She was lovely and very helpful and efficient

November 27, 2025
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Reply from Hays Travel - Witham Shopping Centre

Thank you for taking the time to write a lovely review- I really appreciate it! I'm glad we could book a lovely Caribbean cruise for you both! -Lois :)

Rated 5 out of 5 stars

Crete holiday

Very good service received as always. We prefer to go in store to book our holiday rather than book it on line.

November 17, 2025
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Reply from Hays Travel - Witham Shopping Centre

Always our pleasure to help you both and thanks again for returning to Hays Travel in Witham again :) - Kind Regards - Darren

Rated 5 out of 5 stars

Very helpful

October 28, 2025
Hays Travel - Witham Shopping Centre logo

Reply from Hays Travel - Witham Shopping Centre

Thank you for your review! It was a pleasure :) -Lois

Rated 5 out of 5 stars

Always helpful and friendly to help…

Always helpful and friendly to help what we need for our holidays

November 2, 2025
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Reply from Hays Travel - Witham Shopping Centre

Thank you for taking the time to leave a review. It's always a pleasure to get your holidays booked up! Many thanks, The Witham Team

Rated 5 out of 5 stars

Annual insurance cover

This visit was to enquire about getting annual insurance cover for holidays I had previously booked with Hays. Debbie greeted me as always and talked me through the options, with the help of Darren I purchased the annual cover. While I was there I also booked a 2 week holiday for 2027 , Debbie was helpful and cheerful as are the whole team

October 29, 2025
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Reply from Hays Travel - Witham Shopping Centre

Thank you Karen for taking the time to write this lovely review, also it was a pleasure helping you again.

Rated 5 out of 5 stars

Happy Holidays…

Have booked holidays for many years with Hays travel and Darren and his team have always given us great service and advice

October 22, 2025
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Reply from Hays Travel - Witham Shopping Centre

Thank you Sharon and Phil, it is always lovely to see you again and we love helping you with your holiday adventures, thank you choosing Hays again - kind regards Darren and the team

Rated 5 out of 5 stars

Friendly

Friendly, knowledgable and keen to help

October 24, 2025
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Reply from Hays Travel - Witham Shopping Centre

Thank you for taking the time to leave a lovely review. It was a pleasure to assist you in booking your cruise! Many thanks, Sammy

Rated 4 out of 5 stars

Leave it to the experts!

It was nice not to have to navigate all the cruise companies myself. The Hays travel staff are experienced and can offer advice and make comparisons. I needed to make a booking for a multi-generational party of seven, so finding something for everyone was not straightforward. It was helpful to talk everything through before making a decision.

October 18, 2025
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Reply from Hays Travel - Witham Shopping Centre

Thank you for coming in and booking with me. You will have an amazing time. Debbie :)

Rated 5 out of 5 stars

Italy and Lake Como

My friend and I recently booked a Travelsphere holiday to Italy through Hays. Darren dealt with the booking for us - he’s booked our two other upcoming trips as well - and he was as friendly, helpful and efficient as he always is. Darren also booked our optional excursions for us whilst booking the trip. Would happily recommend using Hays Travel to book any holiday.

October 10, 2025
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Reply from Hays Travel - Witham Shopping Centre

Thank you so much Helen for your lovely feedback, it is my absolute pleasure to help as always - Kind Regards, Darren :)

Rated 5 out of 5 stars

Excellent customer service

The Consultant was very helpful and polite. The holiday booking was straight forward and completed quickly.

October 13, 2025
Hays Travel - Witham Shopping Centre logo

Reply from Hays Travel - Witham Shopping Centre

It was a pleasure meeting you both. I hope you have an amazing time :) Debbie.

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