All the staff were very friendly and welcoming. We dealt with Gayle and she was brilliant. Very knowledgeable and helpful. She made the whole process so easy for us (holiday, airport parking, travel m... See more
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The staff at the Workington shop were excellent and extremely professional. It is increasingly rare to get such great service in the UK, so hats off to the team at Hays Workington, who provide a frie... See more
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Aidan at Workington branch was very polite & knew exactly what we wanted from our holiday. It’s always a delight booking our holidays with the team at Workington
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Clare from workington branch was very helpful, showed us different options before we settled on where we wanted to go. She has always been very insightful and provided insight for holidays we had... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Murray Road, CA14 2AB, Workington, United Kingdom
- 01900837909
4.9
Excellent
560 reviews
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Great Experience 100% Recommend
All the staff were very friendly and welcoming. We dealt with Gayle and she was brilliant. Very knowledgeable and helpful. She made the whole process so easy for us (holiday, airport parking, travel money) and made sure we got the best deal too. Highly recommend and will definitely be booking future holidays at Hays, Workington. Thank you Gayle 😊
May 23, 2026
Reply from Hays Travel - Workington
Good Morning, thank you so much for leaving such a lovely review! It was an absolute pleasure booking your holiday for you, I look forward to seeing you in store soon Gayle :)
Aidan helped greatly getting us what we…
Aidan helped greatly getting us what we needed .
May 21, 2026
Reply from Hays Travel - Workington
Hi Keith. Thank you so much for the great feedback.It was pleasure to help get your cycling holiday booked and sorted. I Look forward to seeing you instore again. Many Thanks Aidan :)
Aidan at Workington branch was very…
Aidan at Workington branch was very polite & knew exactly what we wanted from our holiday. It’s always a delight booking our holidays with the team at Workington
May 21, 2026
Reply from Hays Travel - Workington
Hi Glynis. Thank you so much for your positive and wonderful feedback. It's always a pleasure to see you in and help get all your holidays booked for you. Many Thanks Aidan :)
Booking my next cruise
Gayle was very helpful when booking my next cruise to Maderia Morrocco Spain and Portugal she also showed me the day trips that were available That’s the fourth time I have booked and they have all been satisfactory
May 20, 2026
Reply from Hays Travel - Workington
Hello Mr Macknzie, thank you so much for taking the time to leave such a lovely review, we look forward to seeing you in store soon Gayle :)
The staff at the Workington shop were…
The staff at the Workington shop were excellent and extremely professional. It is increasingly rare to get such great service in the UK, so hats off to the team at Hays Workington, who provide a friendly, helpful and hassle free travel agent services.
May 17, 2026
Reply from Hays Travel - Workington
Thank you so much for your lovely review. The team at Hays Workington are thrilled to hear your comments. We’re really proud to offer a friendly and hassle‑free service, so it’s great to know that came across.
If we can help with anything else for your future travels, we’re always here.
Warm regards,
Rachel
Branch Manager, Hays Travel Workington
I was going to book online myself
I was going to book online myself, seemed a bit daunting, walked in Hays and Gayle was outstanding, she took control and sorted everything out perfectly for 13 of us,excellent service.
May 14, 2026
Reply from Hays Travel - Workington
Thank you so much for your lovely review. I’m delighted to hear that Gayle was able to make everything feel easy and stress‑free, especially for a group of 13. She takes great pride in looking after her customers, and your feedback means a lot to us. We hope you all have a fantastic trip, and we look forward to welcoming you back again. Rachel, Manager
Always find me a good deal by Racheal…
Always find me a good deal by Racheal workington branch
Staff are so friendly and helpful and booking our perfect holiday everytime a d give us loads of advice about the hotel and resort.
April 29, 2026
Reply from Hays Travel - Workington
Thank you so much for your kind words :) always a pleasure to take care of you > Rachel
Gail is a legend sorted our holidays…
Gail is a legend sorted our holidays for years will always go to the shop she is in total class
May 6, 2026
Reply from Hays Travel - Workington
Thanks both for such a rave review - Gayle will be over the moon. Lovely to see you again, Rachel :)
Excellent service
Everything about booking my holiday was excellent. The warm welcome when entering the store to the professionalism and knowledge of the staff. All went really smoothly thank you.
May 5, 2026
Reply from Hays Travel - Workington
Hi Alan, thank you so much for leaving such a fantastic review, we look forward to seeing you in store soon Laura :)
Reply from Hays Travel - Workington
Thank you so much for taking the time to lave me a review - I really appreciate it :) see you again soon, Rachel
Excellent service
Clare from workington branch was very helpful, showed us different options before we settled on where we wanted to go. She has always been very insightful and provided insight for holidays we had booked(not via hays) also the in store currency service and the card is brilliant, very handy!
I think Hays need a better 'ive booked my holiday' graphic that can be used on social media
April 26, 2026
Reply from Hays Travel - Workington
Thank you so much for taking the time to share this lovely review. I’m absolutely delighted to hear how well Clare looked after you. She takes great pride in making sure every customer feels supported and informed, whether it’s exploring holiday options or offering advice on trips already booked elsewhere, so your feedback means a lot.
I’m also pleased you’ve found our in‑store currency service and travel money card so handy — they’re designed to make the lead‑up to a holiday that little bit easier.
And thank you for the suggestion about our “I’ve booked my holiday” graphic. It’s really helpful to know how customers use these on social media, and I’ll make sure your feedback is passed on to the wider team.
We really appreciate you choosing the Workington branch and hope to welcome you back again soon.
Warm regards,
Rachel
Branch Manager, Hays Travel Workington
The service is always brilliant and the…
The service is always brilliant and the staff are awesome
April 28, 2026
Reply from Hays Travel - Workington
Thank you so much for your lovely feedback & continued support 😊
Very relaxed atmosphere in pleasant…
Very relaxed atmosphere in pleasant surroundings with very knowledgable rep. Given great help and advice making the process really easy.
April 30, 2026
Reply from Hays Travel - Workington
Thanks so much for your review. We're really glad you felt comfortable and well looked after, and that the advice made everything nice and easy. Appreciate you sharing your experience & I shall pass your kind words onto Clare. Many thanks, Rachel - manager
Knowing Gayle and Rachel and their…
Knowing Gayle and Rachel and their professionalism from previous booking with these ladies Hays Travel is the only Agents for us. Thank you ladies ( and all the staff in Workington Hays.)..
April 28, 2026
Reply from Hays Travel - Workington
Hello! Thank you so much for your amazing review! it is always an absolute pleasure! we look forward to seeing you soon Gayle & Rach xx
Fuerteventura again. x
All very friendly, courteous and very knowledgeable when arranging my holiday plans.
April 17, 2026
Reply from Hays Travel - Workington
Hello Brian, thankyou so much for taking the time to leave a lovely review, we look forward to seeing you in store soon, Laura :)
Reply from Hays Travel - Workington
Hello, thank you so much for leaving a lovely review we look forward to seeing you in store soon, Rachel :)
Awful!didn't cater for anything that i…
Awful!didn't cater for anything that i asked for.
April 12, 2026
Reply from Hays Travel - Workington
Hi George, I’m genuinely sorry you feel this way — especially as we always aim to look after you properly. If you wish to discuss this further then please reach out to me in store. Many thanks, Rachel
Fabulous booking experience
Fabulous team! Such a brilliant experience with Rachel who really listened to what I wanted out of a holiday. Thanks Rachel, can’t wait for my next perfect holiday!
April 19, 2026
Reply from Hays Travel - Workington
Aww Bev that is such a lovely review - thank you so much for your kind words. I hope you got the handbag :) Rach
Well done Hays Travel Workington
Rachel the Manager Hays Travel Workington always goes the extra mile to find us a holiday and to date she has never failed to find us an excellent one. She will take all the time we need until she finds a holiday within our budget which she knows will suit us.That is why we always go back to Hays to book our holidays.
April 17, 2026
Reply from Hays Travel - Workington
Thank you both for your kind words - it means so much to me to get feedback like this. Always a pleasure to take care of you all :) Rach
Lovely friendly staff.
April 10, 2026
Reply from Hays Travel - Workington
Hello Mrs Routledge, thank you for taking the time to leave a lovely review, we look forward to seeing you in store soon Aidan :)
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