Clare was helpful and polite. She listened to our needs and helped us find the holiday we wanted at cost we were comfortable with. Offered alternatives and showed us the full itinerary with confide... See more
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Friendly staff we were made very welcome no problems what so ever . Very comfortable booking the holiday everything went smoothly.Thank you
Company replied
All the staff were very friendly and welcoming. We dealt with Gayle and she was brilliant. Very knowledgeable and helpful. She made the whole process so easy for us (holiday, airport parking, travel m... See more
Company replied
Clare was totally fantastic when it came to booking our holiday she sorted us right out as we didn’t no were we wanted to go 😂 Claire does an amazing job we will definitely book With Clare again
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Murray Road, CA14 2AB, Workington, United Kingdom
- 01900837909
4.9
Excellent
609 reviews
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Aidan who booked my holiday was very…
Aidan who booked my holiday was very pleasant and helpful. Told him what I was looking for and when I wanted to go and after searching got me exactly what I wanted. He is a credit to your company( Workington store).
Thankyou
March 24, 2026
Reply from Hays Travel - Workington
Hi Rosalyn, Thank you so much for your wonderful feedback it was my pleasure to help get your Krakow holiday booked for you. Many Thanks Aidan :)
Told the apprentice my dates and…
Told the apprentice my dates and requirements, handled it efficiently from start to finish
Excellent experience
March 15, 2026
Reply from Hays Travel - Workington
Hi Jonathan, Thank you so much for your amazing feedback. It was a pleasure to assist and book your holiday for you. Many Thanks Aidan :)
Staff were really helpful to find a…
Staff were really helpful to find a trip that was suitable for my budget and also distance. They suggested what is best for when I go as I am solo travelling and said I could ask them for help no matter how small the problem is.
March 22, 2026
Reply from Hays Travel - Workington
Thank you so much for your lovely review! I’m really glad we found a trip that suits you, and I’m always here if you need anything at all. Enjoy your adventure! 🌟 Rachel
EXCEPTIONAL SERVICE AND KNOWLEDGE
Gayle was very professional and informative. I was actually looking at the wrong hotel and she guided me back to what I was initially looking for. I have used other Travel agents and came back to Hays as the service is the best. Excellent knowledge and experience was second to none. Amazing service. We are very much looking forward to our Adults Only 5 Star Holiday.
March 21, 2026
Reply from Hays Travel - Workington
Thank you for your lovely review. I’m delighted to hear Gayle provided such professional and knowledgeable support, and that she helped guide you back to the perfect hotel. We truly appreciate your loyalty to Hays Travel and your kind words about the service you received. Wishing you an incredible Adults Only 5‑Star holiday — it sounds fantastic! Rachel, Manager
Rachel was lovely and so helpful
Rachel was lovely and so helpful
It was a pleasure to speak with her
March 20, 2026
Reply from Hays Travel - Workington
Hi Val, thank you so much for taking the time to leave a lovely review, we look forward to seeing you in store soon Rachel :)
Claire was brilliant.
Claire was brilliant.. She was very friendly and welcoming and explored all options for us before we eventually booked the first holiday we had went in with.
Nothing was too much trouble for her..
A credit to the company.
Thanks Claire.
March 19, 2026
Reply from Hays Travel - Workington
Thank you so much for this lovely feedback , this is very much appreciated 😊
Greek experianceAs always with Clare job was so easy
As always with Clare job was so easy, stress free and a pleasant experience. She found everything we asked about and gave us the answers. It’s a pleasure to deal with hays Workington.
March 11, 2026
Reply from Hays Travel - Workington
Thank you so much ,we really appreciate your lovely feedback always lovely to see you in store 😊
Really helpful and friendly
Really helpful into where to go as we wernt sure where to go. Friendly
March 6, 2026
Reply from Hays Travel - Workington
Hello June, thank you so much for taking the time to leave a lovely review, it is much appreciated, we look forward to seeing you in store soon Rachel :)
My experience at Hays Travel…
My experience at Hays Travel Workington, Well what can I say the Staff go above and beyond to make your experience stress free, with great advice and always with a smile.
All the Staff are friendly and make you feel welcome 🤗
March 6, 2026
Reply from Hays Travel - Workington
Hello Graeme, thank you so much for taking the time to leave such a loveyreview, we look forward to seeing you in store soon Laura :)
Staff very friendly and nothing was to…
Staff very friendly and nothing was to much trouble, felt at ease ,could not have done enough very professional
March 1, 2026
Reply from Hays Travel - Workington
We appreciate you sharing your kind words! We are so glad to hear that our team made you feel comfortable and provided professional service.
Rachel, Manager
We have been regulars for years in this…
We have been regulars for years in this travel shop. The staff are freindly and very helpful. We never go anywhere else to be honest. Thanks
February 25, 2026
Reply from Hays Travel - Workington
Good Morning, thank you for leaving such a lovely review we really appreciate it and we look forward to seeing you in store soon :)
Nothing too much trouble...the staff in…
Nothing too much trouble...the staff in Workington are brilliant
February 26, 2026
Reply from Hays Travel - Workington
Hello Joanne, thank you so much for taking the time to leave such a lovely review, we really appreciate it and thank you for the biscuits they were fab! Gayle :)
Overall a great experience
The team and especially Laura have been very helpful, understanding and patient. The response to questions and changes has been outstanding
February 25, 2026
Reply from Hays Travel - Workington
Thank you so much for taking the time to share this lovely feedback. I’m delighted to hear that our team — and Laura in particular — have been able to support you with the patience, understanding, and responsiveness you deserve. We truly appreciate your kind words, and I’ll make sure Laura sees them.
If there’s ever anything more we can do for you, we’re always here to help.
Warm regards,
Rachel
Manager
Reply from Hays Travel - Workington
Hello! Thank you so much for taking the time to leave a lovely review, it is much appreciated, we look forward to seeing you in store soon :)
As always great service from Hays…
As always great service from Hays Workington. Helpful, friendly and knowledgeable. Highly recommend. Thank you for arranging another holiday for us
February 20, 2026
Unprompted review
Reply from Hays Travel - Workington
Hi Elaine, thank you so much for your lovely review it is much appreciated"! We look forward to seeing you in store soon :)
Great exprience
Aidan the young man who looked after us was excellant going out of his way giving us extra information making our holiday decision a happy one
February 19, 2026
Reply from Hays Travel - Workington
Hello, thank you for taking the time to leave such a lovely review, it was an absolute pleasure to book your holiday and we look forward to seeing you instore soon Aidan :)
Reply from Hays Travel - Workington
Thank you so much for your kind words. We look forward to seeing you again soon :)
Reply from Hays Travel - Workington
Thank you :) We look forward to seeing you again soon. Gayle
The member of staff who helped us with…
The member of staff who helped us with our booking was very friendly and helpful and couldn't do enough for us
February 10, 2026
Reply from Hays Travel - Workington
Good Morning Jane, Thank you so much for leaving such a lovely review :) it was a pleasure booking your holiday, I look forward to seeing you in store soon Gayle :)
Excellent 5 star service from claire
February 4, 2026
Reply from Hays Travel - Workington
Thank you so much for your lovely review this is very much appreciated 😊
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