Friendly staff we were made very welcome no problems what so ever . Very comfortable booking the holiday everything went smoothly.Thank you
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See what reviewers are saying
Great service and great information about were we are going to. Could not fault anything from walking through the door to we walked out again.
Company replied
Clare was helpful and polite. She listened to our needs and helped us find the holiday we wanted at cost we were comfortable with. Offered alternatives and showed us the full itinerary with confide... See more
Company replied
Clare was totally fantastic when it came to booking our holiday she sorted us right out as we didn’t no were we wanted to go 😂 Claire does an amazing job we will definitely book With Clare again
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Murray Road, CA14 2AB, Workington, United Kingdom
- 01900837909
4.9
Excellent
609 reviews
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The service is always brilliant and the…
The service is always brilliant and the staff are awesome
April 28, 2026
Reply from Hays Travel - Workington
Thank you so much for your lovely feedback & continued support 😊
Very relaxed atmosphere in pleasant…
Very relaxed atmosphere in pleasant surroundings with very knowledgable rep. Given great help and advice making the process really easy.
April 30, 2026
Reply from Hays Travel - Workington
Thanks so much for your review. We're really glad you felt comfortable and well looked after, and that the advice made everything nice and easy. Appreciate you sharing your experience & I shall pass your kind words onto Clare. Many thanks, Rachel - manager
Knowing Gayle and Rachel and their…
Knowing Gayle and Rachel and their professionalism from previous booking with these ladies Hays Travel is the only Agents for us. Thank you ladies ( and all the staff in Workington Hays.)..
April 28, 2026
Reply from Hays Travel - Workington
Hello! Thank you so much for your amazing review! it is always an absolute pleasure! we look forward to seeing you soon Gayle & Rach xx
Fuerteventura again. x
All very friendly, courteous and very knowledgeable when arranging my holiday plans.
April 17, 2026
Reply from Hays Travel - Workington
Hello Brian, thankyou so much for taking the time to leave a lovely review, we look forward to seeing you in store soon, Laura :)
Reply from Hays Travel - Workington
Hello, thank you so much for leaving a lovely review we look forward to seeing you in store soon, Rachel :)
Awful!didn't cater for anything that i…
Awful!didn't cater for anything that i asked for.
April 12, 2026
Reply from Hays Travel - Workington
Hi George, I’m genuinely sorry you feel this way — especially as we always aim to look after you properly. If you wish to discuss this further then please reach out to me in store. Many thanks, Rachel
Fabulous booking experience
Fabulous team! Such a brilliant experience with Rachel who really listened to what I wanted out of a holiday. Thanks Rachel, can’t wait for my next perfect holiday!
April 19, 2026
Reply from Hays Travel - Workington
Aww Bev that is such a lovely review - thank you so much for your kind words. I hope you got the handbag :) Rach
Well done Hays Travel Workington
Rachel the Manager Hays Travel Workington always goes the extra mile to find us a holiday and to date she has never failed to find us an excellent one. She will take all the time we need until she finds a holiday within our budget which she knows will suit us.That is why we always go back to Hays to book our holidays.
April 17, 2026
Reply from Hays Travel - Workington
Thank you both for your kind words - it means so much to me to get feedback like this. Always a pleasure to take care of you all :) Rach
Helpful polite agent
Helpful polite agent, quickly explained the best solution for our holiday making the process simple
April 12, 2026
Reply from Hays Travel - Workington
Good Morning Alan, thank you so much for taking the time to leave a lovely review, I look forward to seeing you in store soon Aidan :)
They are so nice in hays travel in…
They are so nice in hays travel in Workington all staff great.
April 11, 2026
Reply from Hays Travel - Workington
Good Morning Cynthia, thank you so much for taking the time to leave a lovely review, I look forward to seeing you in store soon Gayle :)
Reply from Hays Travel - Workington
Hello Paul, thank you so much for taking the time to leave a review, we look forward to seeing you in store soon Rachel :)
As always my booking was made so easy…
As always my booking was made so easy and so helpful in all respects thank you Rachel for helping me with my next trip to Malta.
April 9, 2026
Reply from Hays Travel - Workington
Hello Mr Coates, thank you so much for taking the tie to leave such a lovely review, I look forward to seeing you in store soon Rachel :)
Tha booking was quick
Tha booking was quick, everything i required was offered to me. All prices explained. Gayle was brilliant.
April 9, 2026
Reply from Hays Travel - Workington
Hello David, thank you for taking the time to leave such a lovely review, I look forward to seeng you instore soon Gayle :)
Well we knew where we wanted to go,so…
Well we knew where we wanted to go,so everything went like clockwork all agreed all wrapped up in one place 👍 and well delivered by Gayle
April 9, 2026
Reply from Hays Travel - Workington
Hello Mr and Mrs Gray, thank you so much for taking the time to leave such a lovely review, it was an absolute pleasure booking your holiday, I look forward to seeing you in store soon Gayle :)
Aidan was so knowledgeable and helpful…
Aidan was so knowledgeable and helpful when helping me book a surprise dream holiday for my parents. He looked for other alternative ideas, and gave me a variety of prices and dates. Thank you so much Aidan!
April 8, 2026
Reply from Hays Travel - Workington
Hello, thank you so much for taking the time to leave such a lovely review! I look forward to seeing you in store soon, Aidan :)
Being a wheelchair user I found access…
Being a wheelchair user I found access very easy.
March 28, 2026
Reply from Hays Travel - Workington
Hi Brian, Thank you so much for you kind feedback we are pleased you found our store easy to access. Many Thanks Hays Workington
The staff are all lovely
The staff are all lovely, very helpful when i was looking for our holiday and got me the best price.
March 27, 2026
Reply from Hays Travel - Workington
Thank you so much for taking the time to leave a lovely review Brian it was a pleasure booking your holiday and we look forward to seeing you in store soon Gayle :)
Excellent customer service
I felt valued as a customer and listened to. Nothing was too much trouble for the friendly and welcoming staff! 5 star service. I’d definitely return to make another holiday booking 😊
March 31, 2026
Reply from Hays Travel - Workington
Thank you so much for your amazing review Cathy! It is always a pleasure booking your holidays, I look forward to seeing you in store soon Gayle :)
I would like to thank Dotty and the…
I would like to thank Dotty and the team, as they found me the perfect Christmas holiday.
March 31, 2026
Reply from Hays Travel - Workington
Thank you Brenda for your kind words. Always a pleasure booking holidays for you both. See you soon, Dot 😉
Aidan who booked my holiday was very…
Aidan who booked my holiday was very pleasant and helpful. Told him what I was looking for and when I wanted to go and after searching got me exactly what I wanted. He is a credit to your company( Workington store).
Thankyou
March 24, 2026
Reply from Hays Travel - Workington
Hi Rosalyn, Thank you so much for your wonderful feedback it was my pleasure to help get your Krakow holiday booked for you. Many Thanks Aidan :)
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