The young man who served me gave me an excellent deal for Tenerife 2027 and was very friendly and informative. Rachel your team at Workington are always simply the best. Oh and they even made me a... See more
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Staff very helpful, nothing was a problem, gave good advise, went through the paper work in every detail. Helped with setting up the Hays app on my mobile.
Company replied
Laura was very friendly, helpful , and efficient she showed us different cruises and helped me and my husband choose the one that was most suitable for us.
Company replied
Rachel and team were very friendly and helpful, we got the information we needed and booked our holiday hassle free. Great service as always.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Murray Road, CA14 2AB, Workington, United Kingdom
- 01900837909
4.9
Excellent
615 reviews
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Weturkey holiday knew what we wanted and it was…
We knew what we wanted and it was sorted within half hour
September 12, 2025
Reply from Hays Travel - Workington
Thank you for your feedback it is greatly appreciated :)
Reply from Hays Travel - Workington
Thank you :) Glad we got your pre-Christmas break sorted. See you again soon > Rachel
Rachel in the workington store could…
Rachel in the workington store could not have been more helpful. When we first went in store to book for a trip to krakow, flights had not been released, she checked weekly and promptly got in contact via email. It is now all booked. She also checked us in for our upcoming holiday to gran canaria.
September 10, 2025
Reply from Hays Travel - Workington
Thank you Christine for such kind words - it was a pleasure booking Krakow for you :) I was so envious I have booked myself for March 2027! See you soon, Rachel
Laura was very helpful and seemed to…
Laura was very helpful and seemed to have a real in-depth knowledge of the travel industry. This is our 1st holiday abroad for our 30th wedding anniversary. Very friendly and polite a real asset to the company 👍👍
September 7, 2025
Reply from Hays Travel - Workington
Thank you so much for taking the time to leave Laura such a glowing review. We look forward to seeing you again soon, Rachel :)
The staff in Workington are absolutely…
The staff in Workington are absolutely fantastic
August 30, 2025
Reply from Hays Travel - Workington
Thanks both for leaving such a lovely review - always a pleasure seeing you both. See you again soon, Clare
Really helpful and friendly
Really helpful and friendly, they were the 2nd cheapest quote I got, but chose to go with them as they were the most helpful.
January 30, 2025
Reply from Hays Travel - Workington
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We’re absolutely delighted to hear that our team’s helpfulness made the difference in your decision to book with us.
It means a lot to know that even in a competitive market, our service stood out. We always aim to make every customer feel supported and confident in their choices, so your feedback truly encourages us to keep doing what we love.
Wishing you a fantastic holiday ahead—and we’re always here if you need anything else!
Warmest regards, Rachel (manager)
Excellent Thank you Pam
August 29, 2025
Reply from Hays Travel - Workington
Thank you for your review & coming through to see Clare after receiving fantastic in the past. We look forward to seeing you again soon, kind regards Rachel
Customer Service at it's best.
Always greeted with a smile and made to feel like a friend.
Rachel is very knowledgeable and has excellent customer service skills.
Highly recommend Hayes Travel.
August 30, 2025
Reply from Hays Travel - Workington
That is so kind of you :) I really appreciate that you have taken the time to leave me such a lovely review. See you again soon, Rachel
Workington Hays branch
We called your Workington branch and was put through to Rachel. She eventually got back to us with our questions and was happy to search other options. We had other quotes from other companies. She came back with a better price and was very helpful when we visited the shop the next day.
August 30, 2025
Reply from Hays Travel - Workington
Thank you so much for taking the time to leave me a review - I really appreciate it :) See you again soon in store > Rachel
Brilliant from start to finish
Brilliant from start to finish. Rachel took all my details on where and when we wanted to go. And she did all the looking for me, finding me the best deal.
August 17, 2025
Reply from Hays Travel - Workington
Hi Mandy thank you so much for your lovely feedback this is very much appreciated
Excellent service from Claire
Excellent service from Claire. Professional and always goes the extra mile. Thank you.
August 19, 2025
Reply from Hays Travel - Workington
Thank you for taking the time to leave Clare such a glowing review :) we really appreciate it. Rachel
Friendly staff
Very helpful and friendly staff with a wide range of holiday providers.
August 16, 2025
Reply from Hays Travel - Workington
Thank you very much for the kind words. We will see you again soon :) Lynne
Once again a brilliant experience…
Once again a brilliant experience booking our latest holiday at Hays Workington.We have booked a holiday at the Riu Paraiso Los Pocillas in Lanzarote following great advice from The Manager Rachel finding us day flights from Newcastle and a competitive deal.Despite being in the process of moving premises when I returned to make the booking and Rachel being unavailable the task was taken on board very ably by Clare.Our last booking for May followed a similar pattern and I cannot speak more highly of these 2 consummate professionals.Clare went over and beyond sorting out assistance for us.Thank you.
Hays Travel are very very lucky to have Rachel and Clare working for them .10 out of 10
August 7, 2025
Reply from Hays Travel - Workington
Thank you so much for your lovely feedback Marie, This is really appreciated. We look forward to your next visit to store
Brilliant
Brilliant Rachel helped us book a family holiday to Orlando with flights, villa and car hire. Absolutely fantastic would definitely recommend. Thanks again Rachel.
August 4, 2025
Reply from Hays Travel - Workington
It was my pleasure :) Can't wait to hear all about it when you are back > Rach
Holiday booking with Hayes Travel
Claire from Hays Travel Carlisle who dealt with us at Workington shop was very helpful and friendly, went through everything clearly, made it a nice experience to book with Hayes Travel.
July 28, 2025
Reply from Hays Travel - Workington
Thank you so much for taking the time to leave Claire a review. I will be sure to pass this onto her at Carlisle. Many thanks,
Rachel
Nothing was to much trouble
August 4, 2025
Reply from Hays Travel - Workington
Hi Andrew, Thank you for booking your amazing holiday with me, and also taking the time to write a lovely review, Paula
Excellent service the lady was very…
Excellent service the lady was very polite would definitely use hays travel again
August 1, 2025
Reply from Hays Travel - Workington
Thank you so much for taking the time to leave me a review - I really appreciate it. It was lovely to meet you :) Rachel
Friendly helpful and knowledgeable…
Friendly helpful and knowledgeable staff, Jane who sorted our holiday was great, she doesn’t normally work in Workington, usually Carlisle. She was friendly helpful and went through everything clearly and made sure we understood.
July 30, 2025
Reply from Hays Travel - Workington
Thank you so much for taking the time to leave such a positive review about Jane from Carlisle branch, I shall be sure to pass these comments on to her direct manager also :) Rachel
Silver wedding. Right from the moment we walked through…our silver wedding celebration cruise
Right from the moment we walked through the door we were met with a smiling face. Lynn our travel consultant was prepared to go above and beyond to help us find what we were looking for. Several quotes and a few weeks later we booked our holiday of a lifetime. This is to accommodate our silver wedding next year, lynn understood how special this holiday is to us.
We look forward to coming into your agency in the near future to discuss and maybe add a couple of treats to our cruise.
Thank you for your understanding, knowledge and patience.
May 23, 2025
Reply from Hays Travel - Workington
Thank you so much for taking the time to leave such fantastic feedback about one of my staff. Hearing how Lynne went above and beyond for you both to book such a special holiday is wonderful. We look forward to seeing you again instore soon. Rachel, manager
Very helpfull and pleasant staff every…
Very helpfull and pleasant staff every thing went smoothley we got our cruise
booked no problems
July 22, 2025
Reply from Hays Travel - Workington
Thank you so much for taking the time to leave me a review - I really appreciate it :) See you again soon, Lynne
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