Hays Travel - Wrexham Reviews 

754
TrustScore 5 out of 5

4.9

15 Lord Street, LL11 1LH Wrexham, GB


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Rated 5 out of 5 stars

We were dealt with for our preliminary enquiry by Ffion and when a few days later we made our booking by Nicole. It is due to friendliness and efficiency of girls like this that we only book with Hay... See more

Company replied

Rated 5 out of 5 stars

Dion, the lady we booked with was extremely helpful and explained everything we needed to know about our booking. She was very knowledgeable and knew her away around the computer to find any additiona... See more

Company replied

Rated 5 out of 5 stars

This is now the third holiday i have booked through Hays, i have found them to always be helpful and informative. Always there to help with any enquiries

Rated 5 out of 5 stars

We recently visited the hays travel store in Wrexham. We had the pleasure of Holly sorting out our booking for a family of 6. Nothing was too much for Holly, she found us a few different options well... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 15 Lord Street, LL11 1LH, Wrexham, United Kingdom

  • 01978 266611

4.9

Excellent

TrustScore 5 out of 5

754 reviews

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4.9

All reviews

(754)

122,875 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Caitlin was brilliant with us as we’ve…

Caitlin was brilliant with us as we’ve never booked to go abroad, she explained the whole process even the silly questions, would definitely return to see her or anybody else they were all polite and checked in when we got there to let us know somebody will be with us shortly

August 19, 2026
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Reply from Hays Travel - Wrexham

Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience, especially as first-time. We're glad our team could make the process clear and comfortable for you. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Very helpful and polite

Very helpful and polite

August 11, 2026
Hays Travel - Wrexham logo

Reply from Hays Travel - Wrexham

Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be helpful and polite. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Best staff in the travel business

We were dealt with for our preliminary enquiry by Ffion and when a few days later we made our booking by Nicole. It is due to friendliness and efficiency of girls like this that we only book with Hayes.
Even though in this day and age booking direct on the internet is so easy, we try to book at least one holiday a year, when we travel, with your company. If your staff were not so special we would not bother. Keep them all as they are the company. Well done.

August 17, 2026
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Reply from Hays Travel - Wrexham

Thank you for your wonderful review! We are so pleased to hear that our team's friendliness and efficiency made such a positive impression. We truly value your loyalty and appreciate you choosing to book your holidays with us year after year. We look forward to assisting you with your future travel plans!

Rated 5 out of 5 stars

I've used Hays travel to book a few…

I've used Hays travel to book a few holidays and I can't fault them. Friendly staff, and nothing is ever to much trouble.

August 9, 2026
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Reply from Hays Travel - Wrexham

Thank you for booking with us and for your kind review :) Many Thanks - Liz, Branch Manager

Rated 5 out of 5 stars

Lovely young lady who dealt with us

Lovely young lady who dealt with us. Very professional and helpful.

August 15, 2026
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Reply from Hays Travel - Wrexham

Hello,

Thank you so much for your wonderful feedback! We are delighted to hear that our Ffion was professional and helpful. We appreciate you taking the time to share your positive experience.

Kind Regards
Hays Travel Wrexham

Rated 5 out of 5 stars

Really pleased with the service

Holly was extremely quick and efficient. Found exactly what I asked for within minutes. She wasn't pushy at all. I'd been a bit nervous about booking it myself online and she put me at ease straight away. Checked us in and booked our seats too. Really pleased with the service.

August 12, 2026
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Reply from Hays Travel - Wrexham

Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience and that we were able to put you at ease. We hope you have a fantastic trip!

Rated 5 out of 5 stars

Holiday

Sorry, can’t remember the name of the lady who served us, but she was excellent. Made us feel at ease and checked more than one holiday option for us.

August 8, 2026
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Reply from Hays Travel - Wrexham

Thank you for your wonderful feedback! We are so pleased to hear that our team made you feel at ease and helped you explore various holiday options. We appreciate your kind words.

Rated 5 out of 5 stars

Caitlin was really helpful

Caitlin was really helpful , patient and a good manner

August 11, 2026
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Reply from Hays Travel - Wrexham

Gaynor Rogers,

Thank you for your lovely review! we hope you have a lovely time :)

Kind Regards
Caitlin

Rated 5 out of 5 stars

Knowledgeable friendly staff

Dion, the lady we booked with was extremely helpful and explained everything we needed to know about our booking. She was very knowledgeable and knew her away around the computer to find any additional info we asked for. Would definitely use them again.

August 2, 2026
Hays Travel - Wrexham logo

Reply from Hays Travel - Wrexham

Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience and that our team member was able to assist you with all your requirements. We appreciate your kind words and look forward to helping you again.

Rated 5 out of 5 stars

I've booked numerous holidays with…

I've booked numerous holidays with Hays. Once again they've provided a great service. I knew precisely where and when I wanted to go. All booked within 15 minutes. No doubt I'll be using them again next year.

July 28, 2026
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Reply from Hays Travel - Wrexham

Thank you for your wonderful review! We are so pleased to hear that we consistently provide great service and that your booking was quick and easy. We look forward to helping you again next year or sooner!

Rated 5 out of 5 stars

I have been booking with hayes travel…

I have been booking with hayes travel for around 10 years and always happy with the girls they are always helpful

August 5, 2026
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Reply from Hays Travel - Wrexham

Thank you for your kind review Barbara - we apricate your custom :) Many Thanks, Holly

Rated 5 out of 5 stars

The advisor was great

The advisor was great, really looked through the holiday to get me the best price,

July 28, 2026
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Reply from Hays Travel - Wrexham

Thank you for your wonderful feedback! We are so pleased to hear that our advisor was able to find you the best price for your holiday. We hope you have a fantastic trip!

Rated 5 out of 5 stars

Amazing experience

The girls in hays wrexham branch have all been very helpful.. Dion has been amazing... i told her what i wanted and she met every requirement that I asked her for and more.. Will definitely be visiting again to book my next getaway

August 3, 2026
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Reply from Hays Travel - Wrexham

Thank you so much for your wonderful feedback! We are thrilled to hear that our team was so helpful, and that you had such a positive experience. We look forward to helping you with your next getaway!

Rated 5 out of 5 stars

Easy booking

I called in yesterday as had seen deal on easy jet app. Prefer to use travel agent.
Cslled in and fion was very helpful and even though price was higher did price match.
Very easy process

August 2, 2026
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Reply from Hays Travel - Wrexham

Thank you for your fantastic feedback! We are so pleased to hear that you had such a positive experience and that Ffion was very helpful in price matching for you. We appreciate your kind words.

Kind Regards
Hays Travel Wrexham

Rated 5 out of 5 stars

Ffion Wrexham experience! I have travelled a great deal in my…

I have travelled a great deal in my life time and I have to say the young lady Ffion from the Wrexham branch was amazing. So very helpful and went over and above to help me find the right holiday for my disability. Ffion checked and double checked everything was in place for myself and family to enjoy our holiday and our journey without any stress. Thank you Ffion for everything you did for us.

July 23, 2026
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Reply from Hays Travel - Wrexham

Thank you so much for your wonderful feedback! We are so pleased to hear that our colleague went above and beyond to ensure you had a stress-free holiday.

Rated 5 out of 5 stars

All the staff were a joy to deal with

All the staff were a joy to deal with. So helpful, knowledgeable and eager to find the best possible deal for our trip.

July 27, 2026
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Reply from Hays Travel - Wrexham

Julie,

Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and knowledgeable in finding the best deal for your trip.

Kind Regards
Hays Travel Hastings

Rated 5 out of 5 stars

Fantastic staff and patient

Fantastic staff and patient.

Definitely book again through Hays.

July 27, 2026
Hays Travel - Wrexham logo

Reply from Hays Travel - Wrexham

Thank you so much for your wonderful review! We are delighted to hear that you found our staff fantastic and patient. We look forward to helping you book again soon!

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