We have booked with liz at hays before so had no problem booking with liz again. Liz is very professional and does her utmost to reach her clients needs. Which she did. It is a delight to go into the... See more
Company replied
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See what reviewers are saying
All the staff are brilliant, Courtney helped us book our holiday this time, we told her what we had in mind and she found us the perfect holiday.
Company replied
We asked Caitlin for a weeks holiday in the sun the second week in May. She was so helpful and showed us many different holidays, explaining a bit about each. She was really easy to talk to, nothi... See more
Company replied
Dion made the process of identifying a resort extremely quick and easy. She clearly listened to our preferences and quickly found a select choice of fab options for us to consider before going ahead... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
15 Lord Street, LL11 1LH, Wrexham, United Kingdom
- 01978 266611
4.9
Excellent
684 reviews
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Very helpful and informative especially…
Very helpful and informative especially when booking disability assistance for the airport and asking for walk-in showers in the hotel room.
March 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We have booked with liz at hays before…
We have booked with liz at hays before so had no problem booking with liz again. Liz is very professional and does her utmost to reach her clients needs. Which she did. It is a delight to go into the store knowing we will get what we want
May 12, 2026
Reply from Hays Travel - Wrexham
Lovely to see you all again, Thank you for leaving a review. Have the best time :-) Thank Liz
The very relaxed atmosphere
The very relaxed atmosphere. Knowledgeable and friendly staff .The holiday was booked and paid for quickly. Well done Caitlin .
May 11, 2026
Reply from Hays Travel - Wrexham
Thank you for taking time to leave a review :)
I will pass your kind feedback onto our lovely Caitlin.
Thanks,
Dion
I needed to get away before i go to…
I needed to get away before i go to hospital for a hip op not a drastic op but to remove a pin from
My hip which is giving me stick
May 10, 2026
Reply from Hays Travel - Wrexham
Mr. Thomas Shaw,
We appreciate your review. We hope your getaway provided some relaxation before your procedure. We wish you a swift and comfortable recovery from your hip operation.
Kind Regards
Caitlin
A satisfied customer.
All the staff are brilliant, Courtney helped us book our holiday this time, we told her what we had in mind and she found us the perfect holiday.
May 1, 2026
Reply from Hays Travel - Wrexham
Thank you for your lovely review and for booking with us :) - Many Thanks, Courtney
Reply from Hays Travel - Wrexham
Thank you for your lovely review :) Many Thanks for booking with us- Liz
Excellent service
Excellent service, very knowledgeable and friendly. Lovely lady who helped us choose our holiday.
May 6, 2026
Reply from Hays Travel - Wrexham
Thank you so much for taking the time to leave us such a wonderful review! We're so happy we could provide you with excellent service.
Kind Regards
Hays Travel Wrexham
Staff very helpful.
April 28, 2026
Reply from Hays Travel - Wrexham
Thank you for your kind review :) Many Thanks, Courtney
Reply from Hays Travel - Wrexham
Thank you for your kind words, we are so happy we could provide such fabulous and helpful service for you!
Kind Regards
Hays Travel Wrexham
Reply from Hays Travel - Wrexham
Philip Edwards,
Thank you so much for your kind words. It was lovely speaking to you both!
Kind Regards
Dion
Amazing lady called Holly looked after…
Amazing lady called Holly looked after me and she was amazing and booked my flight to knock . Gave me loads of extra advice for my holidays . Brillant service. Thankyou so much
April 28, 2026
Reply from Hays Travel - Wrexham
Thank you so much for your lovely review and for booking with me :) - Holly x
Reply from Hays Travel - Wrexham
Hi,
We appreciate you sharing your feedback! We are so glad to hear our staff were amazing and helpful.
Kind Regards
Hays Travel Wrexham
Always use Hays Travel....all the staff…
Always use Hays Travel....all the staff are friendly and efficient
April 20, 2026
Reply from Hays Travel - Wrexham
We appreciate you choosing us! It's great to hear you find our team friendly and efficient. Thank you for your continued support.
Kind Regards
Hays Travel Wrexham
Really good experience very happy
April 17, 2026
Reply from Hays Travel - Wrexham
We appreciate your positive feedback! We are so happy you had a good experience with us.
Kind Regards
Hays Travel Wrexham
Walked into the branch and Catelinn…
Walked into the branch and Catelinn booked my holiday within 45 minutes she was very experienced and good customer skills and very professional of her job
April 15, 2026
Reply from Hays Travel - Wrexham
We appreciate you taking the time to share your experience. It's great to hear that your holiday booking was so efficient and that you received professional service!
Kind Regards
Hays Travel Wrexham
We always book at hays travel wrexham
We always book at hays travel wrexham. The staff are so friendly and helpful.
April 14, 2026
Reply from Hays Travel - Wrexham
We appreciate you booking with us in Wrexham. We're happy to hear our friendly staff are helpful to you when booking your holidays!
Kind Regards
Hays Travel Wrexham
Reply from Hays Travel - Wrexham
We appreciate your continued trust in us over the years, and we are so happy to hear that you find our team helpful!
Kind Regards
Hays Travel Wrexham
We asked Caitlin for a weeks holiday in…
We asked Caitlin for a weeks holiday in the sun the second week in May.
She was so helpful and showed us many different holidays, explaining a bit about each.
She was really easy to talk to, nothing was too much trouble. We had questions about insurance which she was very knowledgeable.
Thank you 🤩
April 10, 2026
Reply from Hays Travel - Wrexham
We appreciate you sharing your experience. We're happy to hear that you found the assistance helpful in planning your holiday. It's great to know that our team member was knowledgeable and easy to talk to!
Kind Regards
Hays Travel Wrexham
Excellent service as usual
April 8, 2026
Reply from Hays Travel - Wrexham
We appreciate you taking the time to leave your kind comments; we are delighted to hear that you are pleased with our service.
Reply from Hays Travel - Wrexham
We appreciate you taking the time to share your feedback. We're so happy to hear you received professional and friendly service.
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