We were dealt with for our preliminary enquiry by Ffion and when a few days later we made our booking by Nicole. It is due to friendliness and efficiency of girls like this that we only book with Hay... See more
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Dion, the lady we booked with was extremely helpful and explained everything we needed to know about our booking. She was very knowledgeable and knew her away around the computer to find any additiona... See more
Company replied
This is now the third holiday i have booked through Hays, i have found them to always be helpful and informative. Always there to help with any enquiries
We recently visited the hays travel store in Wrexham. We had the pleasure of Holly sorting out our booking for a family of 6. Nothing was too much for Holly, she found us a few different options well... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
15 Lord Street, LL11 1LH, Wrexham, United Kingdom
- 01978 266611
4.9
Excellent
754 reviews
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Staff where great
Staff where great, if it hadn't have been for vigilant staff, for passport issues we wouldn't have got away.
June 18, 2026
Reply from Hays Travel - Wrexham
John,
We're so glad our vigilant staff could assist with your passport issues, ensuring a smooth journey. Thank you for your kind words!
Kind Regards
Hays Travel
Dion was very cheery & helpful in…
Dion was very cheery & helpful in sorting out a cabin for us (mobility issues)
June 22, 2026
Reply from Hays Travel - Wrexham
Brian Stokes,
We're so glad we could assist you in finding the perfect cabin. Thank you!
Kind Regards
Hays Travel Wrexham
Reply from Hays Travel - Wrexham
Thank you for your kind review.
Thanks,
Dion
Got told I had half board then got told…
Got told I had half board then got told I had bb then there said there would ring me and there did not
June 10, 2026
Reply from Hays Travel - Wrexham
Please accept my sincere apologies for the confusion you experienced regarding your board basis, as well as for our failure to follow up with you as promised. I understand how disappointing and frustrating this situation must have been, and I deeply regret that our communication did not meet the standard you rightfully expect.
I sincerely hope that, following our recent conversation, this experience will not deter you from using our services again in the future, as we greatly value your custom and the opportunity to restore your confidence in us. Thanks Liz (Branch Manager)
As usual liz was amazing
As usual liz was amazing. Found us a really good deal. Therefore booking another holiday
June 16, 2026
Reply from Hays Travel - Wrexham
Thank you for your lovely review and for booking with us :) Many Thanks - Hays Travel Wrexham
Booking our Holiday at Hays Travel in Wrexham
Our booking of our holiday was made all the better because of the warm welcome we always get from ll the woman in the shop at Wrexham. Dionne, Courtney and Christine were absolutely fantastic. A team that Hays should be so proud of. They all deserve a wage rise or a reward of some kind. They were and are so friendly, professional and very competent. Its like being on holiday whilst we were booking the actual place we settled for in the end. Well done and thank you Hays and your brilliant staff.
June 13, 2026
Reply from Hays Travel - Wrexham
Thank you for sharing such a wonderful review of our team. We are so pleased to hear that their friendly, professional, and competent service made your holiday booking experience so enjoyable. We truly appreciate your kind words.
Staff very helpfull
June 12, 2026
Reply from Hays Travel - Wrexham
Hello :)
Thank you for taking the time to leave a lovely review! glad you found our staff very helpful.
Kind Regards,
Hays Travel Wrexham
Ffion was extremely helpful and…
Ffion was extremely helpful and friendly. She listened to us and therefore found the holiday we wanted. We always use Hays Travel to book our holidays and have never been disappointed.
June 11, 2026
Reply from Hays Travel - Wrexham
We're so glad we could help you find the perfect holiday! We appreciate your continued loyalty and kind words. Thank you for your feedback. Ffion :-)
Reply from Hays Travel - Wrexham
Tom,
We are so pleased to hear you found our service great and helpful. Thank you for your kind feedback!
Kind Regards
Hays Travel
We have booked all our holidays for…
We have booked all our holidays for years now through Hays Travel either Chester or Wrexham branch. Searches have always been thorough and the travel agents always very knowledgeable.
June 2, 2026
Reply from Hays Travel - Wrexham
Samantha Belsham,
We truly appreciate your continued loyalty and kind words. We're so glad to know our team consistently provides thorough and knowledgeable service.
Kind Regards
Hays Travel
Ffion was very helpful and professional.
June 8, 2026
Reply from Hays Travel - Wrexham
Hi Linda,
We appreciate your kind review and hope your looking forward to your holiday!
I will pass this onto Ffion
Hays Travel
Very efficient helpful service
June 1, 2026
Reply from Hays Travel - Wrexham
David,
Thank you for your feedback! We are glad we could provide efficient and helpful service.
Kind Regards
Hays Travel
Caitlin made the whole process easy as…
Caitlin made the whole process easy as we were wanting to book two Holidays later in the year but had no idea where or when......many thanks and two vacations to look forward now.......5 star *****
June 7, 2026
Reply from Hays Travel - Wrexham
Hello,
We are so pleased to hear we made your booking process easy. We are glad you have two wonderful holidays to anticipate. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Wrexham
Hello,
We are so pleased to hear this feedback. Thank you for your kind words. We will pass this onto Holly.
Kind Regards
Dion
Excellent service
June 5, 2026
Reply from Hays Travel - Wrexham
Thank you for your lovely review. We will pass this onto Liz :)
Thanks,
Dion
Reply from Hays Travel - Wrexham
Thank you for your kind feedback. We are so pleased you had a positive experience with us.
Kind Regards
Hays Travel
Would always book with Hays
Would always book with Hays . Great holiday choices all staff in Wrexham are really helpful and pleasant I always go to Ffion who always listens is a joy to deal with and always manages to find just what I want.
June 3, 2026
Reply from Hays Travel - Wrexham
Good Afternoon,
Thank you for your lovely feedback! We will make sure to pass this onto Ffion. Hope you have a lovely time in Prague :)
Kind Regards,
Courtney
Usual great service Dion was brilliant…
Usual great service Dion was brilliant with sorting my holiday enquiry out like ive said in previous posts all the staff make you feel at ease all are credit to the company
June 2, 2026
Reply from Hays Travel - Wrexham
Thank you for your wonderful feedback. We are so pleased to hear that our team made you feel at ease and provided excellent service.
Always book my holiday though hays…
Always book my holiday though hays lovely bunch of girls very friendly and always happy to help would recommend anyone eles to book through 😊
June 2, 2026
Reply from Hays Travel - Wrexham
Thank you for your lovely review Zara :) we love booking your special get aways! Many Thanks - Holly
always book our holiday with hayes…
always book our holiday with hayes there customers service is amazing nothing to much trouble for them a special thank you to catlin for all her help
June 1, 2026
Reply from Hays Travel - Wrexham
Thank you for your kind review and for booking with us :) - Caitlin
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