We were dealt with for our preliminary enquiry by Ffion and when a few days later we made our booking by Nicole. It is due to friendliness and efficiency of girls like this that we only book with Hay... See more
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See what reviewers are saying
Dion, the lady we booked with was extremely helpful and explained everything we needed to know about our booking. She was very knowledgeable and knew her away around the computer to find any additiona... See more
Company replied
We recently visited the hays travel store in Wrexham. We had the pleasure of Holly sorting out our booking for a family of 6. Nothing was too much for Holly, she found us a few different options well... See more
Company replied
I have travelled a great deal in my life time and I have to say the young lady Ffion from the Wrexham branch was amazing. So very helpful and went over and above to help me find the right holiday for... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
15 Lord Street, LL11 1LH, Wrexham, United Kingdom
- 01978 266611
4.9
Excellent
753 reviews
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The service we received was lovely…
The service we received was lovely couldn’t of asked for anything more, nothing was to much trouble
May 31, 2026
Reply from Hays Travel - Wrexham
We are so pleased to hear you had such a wonderful experience with us. Thank you for your kind words! Thanks Liz :-)
The staff are amazing
The staff are amazing, very helpful and professional. Nothing was to much trouble for them.
May 28, 2026
Reply from Hays Travel - Wrexham
Thank you so much for taking the time to leave a review, so glad we sorted a trip out for you :-) Thanks Liz
The expertise of your staff at the…
The expertise of your staff at the wrexham branch nothing but praise especially courtney and holly for their understanding of our needs and budget we had to work with
May 28, 2026
Reply from Hays Travel - Wrexham
We are so pleased to hear our team provided excellent service and understood your needs. Thank you for your kind words!
Hi we were very happy with your service…
Hi we were very happy with your service until we got a phone to remind us the balance was due because we were told over the phone you were about to cancel our holiday which I found very disappointing
February 8, 2026
Reply from Hays Travel - Wrexham
Hi, Am glad you was happy with the service, sorry you wasn't happy with us contacting you regarding the balance, this is company policy and we do have to contact customers when there balance is due.
Very helpful and explained everything…
Very helpful and explained everything really well.
May 24, 2026
Reply from Hays Travel - Wrexham
Hello Valarie
We appreciate your kind words. We're glad we could assist you and hope your looking forward to the cruise :)
Kind Regards
Courtney
Great service
Great service, polite and informative, my only gripe is you request the balance 6 weeks before the cruise company.
May 24, 2026
Reply from Hays Travel - Wrexham
Hi Peter,
We're so glad you enjoyed our service! We appreciate your feedback regarding the balance request.
Kind Regards
Courtney
Reply from Hays Travel - Wrexham
Good Afternoon,
Thank you for your kind review, I will pass this onto Liz :)
Kind regards
Caitlin
Assistant Manager
We needed help booking Australian…
We needed help booking Australian flights with a stop over in Singapore on return journey .The help given was really good and research on different air lines helpful .
A local branch where we could call in and speak in person to an assistant rather than doing everything on the internet was a bonus .
Big Thankyou
May 13, 2026
Reply from Hays Travel - Wrexham
Thank you for your kind review :) many thanks for booking with us - Caitlin, Assistant Manager
Reply from Hays Travel - Wrexham
We are so pleased to hear this. Thank you for your wonderful feedback.
Kind Regards
Hays Travel Wrexham
Very helpful and informative especially…
Very helpful and informative especially when booking disability assistance for the airport and asking for walk-in showers in the hotel room.
March 22, 2026
Reply from Hays Travel - Wrexham
Your more than welcome, glad we could sort all this out for you :-) Thank you Holly :-)
The very relaxed atmosphere
The very relaxed atmosphere. Knowledgeable and friendly staff .The holiday was booked and paid for quickly. Well done Caitlin .
May 11, 2026
Reply from Hays Travel - Wrexham
Thank you for taking time to leave a review :)
I will pass your kind feedback onto our lovely Caitlin.
Thanks,
Dion
I needed to get away before i go to…
I needed to get away before i go to hospital for a hip op not a drastic op but to remove a pin from
My hip which is giving me stick
May 10, 2026
Reply from Hays Travel - Wrexham
Mr. Thomas Shaw,
We appreciate your review. We hope your getaway provided some relaxation before your procedure. We wish you a swift and comfortable recovery from your hip operation.
Kind Regards
Caitlin
Reply from Hays Travel - Wrexham
Thank you for your lovely review :) Many Thanks for booking with us- Liz
Excellent service
Excellent service, very knowledgeable and friendly. Lovely lady who helped us choose our holiday.
May 6, 2026
Reply from Hays Travel - Wrexham
Thank you so much for taking the time to leave us such a wonderful review! We're so happy we could provide you with excellent service.
Kind Regards
Hays Travel Wrexham
Staff very helpful.
April 28, 2026
Reply from Hays Travel - Wrexham
Thank you for your kind review :) Many Thanks, Courtney
Reply from Hays Travel - Wrexham
Thank you for your kind words, we are so happy we could provide such fabulous and helpful service for you!
Kind Regards
Hays Travel Wrexham
Reply from Hays Travel - Wrexham
Philip Edwards,
Thank you so much for your kind words. It was lovely speaking to you both!
Kind Regards
Dion
Amazing lady called Holly looked after…
Amazing lady called Holly looked after me and she was amazing and booked my flight to knock . Gave me loads of extra advice for my holidays . Brillant service. Thankyou so much
April 28, 2026
Reply from Hays Travel - Wrexham
Thank you so much for your lovely review and for booking with me :) - Holly x
Always use Hays Travel....all the staff…
Always use Hays Travel....all the staff are friendly and efficient
April 20, 2026
Reply from Hays Travel - Wrexham
We appreciate you choosing us! It's great to hear you find our team friendly and efficient. Thank you for your continued support.
Kind Regards
Hays Travel Wrexham
Really good experience very happy
April 17, 2026
Reply from Hays Travel - Wrexham
We appreciate your positive feedback! We are so happy you had a good experience with us.
Kind Regards
Hays Travel Wrexham
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