Hays Travel - Wrexham Reviews 

757
TrustScore 5 out of 5

4.9

15 Lord Street, LL11 1LH Wrexham, GB


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Rated 5 out of 5 stars

We were dealt with for our preliminary enquiry by Ffion and when a few days later we made our booking by Nicole. It is due to friendliness and efficiency of girls like this that we only book with Hay... See more

Company replied

Rated 5 out of 5 stars

Dion, the lady we booked with was extremely helpful and explained everything we needed to know about our booking. She was very knowledgeable and knew her away around the computer to find any additiona... See more

Company replied

Rated 5 out of 5 stars

I went to Hays Travel because I was having difficulty booking direct with Alfa. I trust the staff in Hays Travel, and they completed my booking successfully .

Rated 5 out of 5 stars

This is now the third holiday i have booked through Hays, i have found them to always be helpful and informative. Always there to help with any enquiries

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 15 Lord Street, LL11 1LH, Wrexham, United Kingdom

  • 01978 266611

4.9

Excellent

TrustScore 5 out of 5

757 reviews

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4.9

All reviews

(757)

123,986 reviews in the last 12 months

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Rated 5 out of 5 stars

Had to make changeGREAT SERVICE s to the holiday I…

Had to make changes to the holiday I booked,this was done as if it was a pleasure and not a chore.Have used Hay's Travel a few times lately both at Broughton & Wrexham and the service has been exemplary at both branches.

November 2, 2025
Hays Travel - Wrexham logo

Reply from Hays Travel - Wrexham

Thank you so much for your kind review. I will pass this feedback onto Amy. We hope you have a fantastic holiday :)
Thanks,
Dion

Rated 5 out of 5 stars

Very knowledgeable excellent staff…

I found the staff very knowledgeable and helpful. They were very experienced and were able to filter out a number of holidays that met my criteria. I am very happy with my selection and thought you staff did an excellent job.

November 7, 2025
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Reply from Hays Travel - Wrexham

Thank you for your kind review about our Dion :) it is highly apricated, Many Thanks-Holly

Rated 5 out of 5 stars

Staff were friendly

Staff were friendly. Nothing too much trouble. Very helpful going through different options/different holidays. Going forward after booking a holiday more options, more help if needed. Very impressed.
Thank you

November 6, 2025
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Reply from Hays Travel - Wrexham

Thank you for your lovely review! We look forward to seeing you again soon :)

Rated 5 out of 5 stars

Everyone in hays is very friendly and…

Everyone in hays is very friendly and very helpful. Holly was very helpful and explained everything about our holiday and made us feel very comfortable thank you 😊

October 28, 2025
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Reply from Hays Travel - Wrexham

Thank you so much for taking the time to leave a review, glad you was happy with the service and glad we got you a holiday sorted. Thanks Dion/Holly :-)

Rated 5 out of 5 stars

Helpful beyond belief!

Helpful beyond belief!
A BIG SHOUT OUT AND THANK YOU firstly goes to Amy. From the initial visit, my husband was given so much information detail that made the process of selecting our next holiday an easy one. We were provided with email information with various suggestions and when we eventually booked on Friday. As we've booked Vietnam, Cambodia and Laos, Amy was extremely helpful thereafter advising us on money; sharing her experience of travelling there and giving us the lowdown thus bringing it all to life and making it all very exciting.
Amy is indeed a credit to Hays Travel, Wrexham and we for sure would not hesitate in booking future holidays with Amy.
She's a superstar!!!!

October 25, 2025
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Reply from Hays Travel - Wrexham

Thank you so much for these lovely words! I am so glad I was able to share my experience with you and help you book an amazing tour! I look forward to hearing all about it :)

Rated 5 out of 5 stars

Dion was very helpful

Dion was very helpful, friendly and professional throughout the booking process

October 26, 2025
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Reply from Hays Travel - Wrexham

Hello,

Thank you for your kind feedback! we hope you have a lovely holiday :)

Kind regards
Caitlin

Rated 5 out of 5 stars

The lady was very professional really…

The lady was very professional really helpful made you feel at ease. She found us exactly want we wanted. Would definitely use hays to book our future holidays

October 25, 2025
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Reply from Hays Travel - Wrexham

Thank you for your kind review, I will pass this onto our Manager Liz who made your booking :) Many Thanks - Holly

Rated 5 out of 5 stars

Couldn’t be more thankful for Dion

Couldn’t be more thankful for Dion. Her friendly and approachable personality made it very easy and enjoyable for us when booking our honeymoon - We didn’t know where we were going but Dion broke down all our options and didn’t rest until she know we were satisfied - Huge Thank you to Dion for all her help! - We will definitely be back!

October 26, 2025
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Reply from Hays Travel - Wrexham

Thank you for booking with us and for your kind review about our Dion, I will pass this over to her :) Many Thanks- Holly

Rated 5 out of 5 stars

Lovely young lady took her time to…

Lovely young lady took her time to explain and sort I shall be back very professional

October 16, 2025
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Reply from Hays Travel - Wrexham

Good Morning,

Thank you so much for taking the time to leave a lovely review about Amy. We hope you are looking forward to your holiday to Cyrpus.

Kind Regards,
Courtney on behalf of Amy :)

Rated 5 out of 5 stars

Turkey 2027

We decided that Turkey was our future holiday destination for 2027 . We always book in advance which is always helpful. And the young lady who served us had actually been to Turkey which helped . We were there about an hour and we came away with exactly what we wanted . So thank you all very much at Hays .. and by the way , this is probably our fourth holiday with Hays and they've always been great .

October 20, 2025
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Reply from Hays Travel - Wrexham

Thank you for taking time to leave Amy a lovely review. We really appreciate the feedback. Thank you again for booking with us!
Thanks
Ffion

Rated 5 out of 5 stars

Helpful Hays!

Liz was very helpful and helped us find what will hopefully be a holiday of a lifetime. She listened to what we were hoping for and gave us options to choose from. We could have done it from home ourselves but going into Hays made it all seem part of the holiday experience. Thank you Hays (and Liz especially).

October 18, 2025
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Reply from Hays Travel - Wrexham

Hi Thank you so much for taking the time to leave a review really grateful, hope you have a amazing holiday and glad i could be apart of it. Thanks Liz :-)

Rated 5 out of 5 stars

We had a few questions for our upcoming…

We had a few questions for our upcoming cruise so popped in and was greeted by Liz the branch manager who was very pleasent,polite and professional who quickly sorted us out,10 our of 10 from us.

October 19, 2025
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Reply from Hays Travel - Wrexham

Thank you for taking time to leave Liz a lovely review. We really appreciate the feedback. Thank you again for booking with us!
Thanks
Ffion

Rated 5 out of 5 stars

Great service seen holidays on jet 2…

Great service seen holidays on jet 2 website asked can I book it here with a few extras all done without a problem fabulous

October 14, 2025
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Reply from Hays Travel - Wrexham

Thank you for your positive words! We look forward to seeing you again soon :)

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful, will always recommend to book holidays with them.

October 11, 2025
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Reply from Hays Travel - Wrexham

Thank you for leaving a review. I will pass your kind feedback onto Caitlin. Thank you for booking with us and we hope you have a lovely time away!
Thanks
Dion

Rated 5 out of 5 stars

Professional and pleasant staff

Very very pleasant staff who dealt with my booking politely and professionally.

October 11, 2025
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Reply from Hays Travel - Wrexham

Thank you for taking time to leave Caitlin a review. We really appreciate the feedback. Thank you again for booking with us!
Thanks
Dion

Rated 5 out of 5 stars

My holiday 2026

Caitlin was very helpful and did a professional job in finding the right hotel and holiday in 2026 . All staff at Hays Travel in Wrexham are so polite and friendly in helping you find your holiday

October 9, 2025
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Reply from Hays Travel - Wrexham

Thank you so much Mr Sudlow for taking that time to leave a review, glad you got sorted hope you have the most amazing trip. Thank you Caitlin :-)

Rated 5 out of 5 stars

Excellent service

Excellent service friendly team

September 30, 2025
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Reply from Hays Travel - Wrexham

Thank you so much for your lovely review and for booking with me! it is much appreciated. Many Thanks, Ffion :)

Rated 5 out of 5 stars

Helped me with two holiday in the past…

Helped me with two holiday in the past month thanks

September 30, 2025
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Reply from Hays Travel - Wrexham

Thank you for taking time to leave a review. Glad you keep coming back we are looking forward to booking your 3rd holiday. Thanks Amy

Rated 5 out of 5 stars

Great experience

Very helpful staff, very easy to book and they sorted everything we needed very quickly

October 5, 2025
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Reply from Hays Travel - Wrexham

Thank you so much for taking time to leave a review. If you ever need anything in future we will be more than happy to help😊 hope you have the best time!
Thanks
Dion

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