Hays Travel - Yarm Reviews 499

Excellent service provided by Becki,spent a lot of time with us discussing various options,very knowledgeable which resulted in us booking two trips…..well done👏👍

Becky was great. Answering all our questions truthfully. Very efficient, will definitely book again.
Thank you Becky

Pleasant , helpful , patient and knowledgeable assistant named Karen at Yarm Branch

I was made to feel welcome when I entered the branch. A comprehensive range of holidays was shown to me and I was given time to choose; at no point was I put under pressure. Having booked my holiday, the whole process was explained to me and I was treated professionally throughout

Helen was very helpful and nothing too much trouble in securing our holiday to Majorca

Staff very helpful

Friendly helpful staff.

Excellent service, very responsive, put together a cruise trip with flights and extra night stay that was perfect for our needs. Many thanks to Becki for all the help.

Booked a short break to the sunshine for myself and my daughter. Staff were reassuring and Becki found a lovely hotel in Mallorca which suited our specific dates, budget
and airport choice.
Also assisted in downloading the App on my phone.
Lovely experience booking through the store. I much prefer face to face than online and I was not dissapointed.

Hi I have purchased some travel money today only £50 and I explained it was just for tips not realising there was a buy back of £3.95 added this was never offered as an extra or asked if required just added on which I feel was a little underhanded not sure if the staff get commission.
The lady quickly said that’s £51.08 with buyback you will be able to tap the screen not offering the extra service to the customer.
I called the shop the lady was very polite but nervous with her explanation saying I told you about the buyback but only quickly at the time of payment and not offering this service beforehand.
Come on Hays if you offer a service please explain to the customer do not miss sell.

Absolutely fabulous customer service again always come to Hays Yarm great team and Rashida is great always makes sure everything is just perfect for us!!❤️

The lady was patient, attentive and understood what I was looking for.

Friendly quick service

Rashida was very helpful in finding the right hotel and trip to Barcelona, she showed me the hotel and different places that were nearby

Hays almost matched the on line price and were are happy with the added security booking through Hays gives. Excellent service.

The general welcome when we arrived and the excellent help from the agent

As always Karen went above and beyond to get us the perfect holiday. She takes great care to make sure every little aspect is just right for us. Listens to our needs and got us a great deal.

Amazing team, always very helpful and knowledgeable.

Staff helpful as always, found the accomodation required and holiday booked

First Class customer service from Karen at Hays Travel Yarm. We booked a cruise for next year. Karen took the time to go through everything thoroughly and made sure the cruise package was exactly what we wanted. Her attention to detail, knowledge as well as her friendly and professional approach made the process easy and enjoyable. It’s the 2nd time booking a cruise through Hays Yarm. They always go above and beyond. Thank you!