Very helpful regarding which holiday to pick, myself and my wife wanted a relaxing break, we ended up looking at all the best deals for different resorts and hotels to suit our needs. You should be p... See more
Company replied
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See what reviewers are saying
Set off to go to hays to get a cruise booked got there Karan was on the phone but she waved to me saying hello only be 5 seconds as she helped me book a good cabin got me a cheeper one on the outside... See more
Company replied
Looked on all popular holiday websites as wanting to book for August. Decided to pop into Hays Travel in Yarm and spoke to Karen who listened to what beach holidays we liked. Within 10 minutes Kare... See more
Company replied
Booked a short break to the sunshine for myself and my daughter. Staff were reassuring and Becki found a lovely hotel in Mallorca which suited our specific dates, budget and airport choice. Al... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
95 High Street, TS15 9BB, Yarm, United Kingdom
- 01642 918139
4.9
Excellent
525 reviews
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Everything sorted out in half an hour
Everything sorted out in half an hour, destantion, location, flights and transfers booked.
July 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fantastic service
The assistant manager lady in Yarm branch was so hopeful and patient in finding us the right price for our Christmas holiday
July 21, 2026
Reply from Hays Travel - Yarm
Thank you for your review, we hope you having a lovely time. Becki and the girls at Hays Travel, Yarm.
Helen was really helpful and…
Helen was really helpful and professional a call back was made, as promised and we ran through the cruise details .
July 19, 2026
Reply from Hays Travel - Yarm
Hi Lynne, thanks for review, your cruise will soon come round and I'm sure you will have an amazing time, Helen and Team Yarm:)
Would definitely recommend this travel agent, professional friendly and understanding when trying to decide where to spend our holiday
Very helpful regarding which holiday to pick, myself and my wife wanted a relaxing break, we ended up looking at all the best deals for different resorts and hotels to suit our needs.
You should be proud of your staff in there professional role they play 👍👍
July 18, 2026
Reply from Hays Travel - Yarm
Thank you so much for leaving your positive feedback! We hope you have a fantastic time in Menorca. The girls at Hays Travel Yarm :)
Emily @ Hays Travel
Emily was great, she immediately grasped what we were looking for and made our experience very pleasant.
July 15, 2026
Reply from Hays Travel - Yarm
Thank you so much for your lovely review, we appreciate it so much! Emily and the Girls at Hays Travel Yarm
Great service by hays travel at yarm
Great service. Friendly staff. Provided us with a good package holiday to Austria at competitive fair price.
July 8, 2026
Reply from Hays Travel - Yarm
Hello Michael,
Thank you for taking the time to complete a Trustpilot Review & for your kind words.
Kind Regards.
Karen & Girls Yarm branch.
Reply from Hays Travel - Yarm
Thanks Andy, we hope you have a great holiday when it comes round, from Team Yarm
Reply from Hays Travel - Yarm
Thank you for your kind review. We're so pleased to hear you found us very helpful. Kind Regards Shannon :)
Very helpful and professional
Very helpful and professional. Always had a very good service from Hays
June 21, 2026
Reply from Hays Travel - Yarm
Thank you for your kind words! We are pleased to hear that you consistently receive excellent service from us. We truly appreciate your feedback . Shannon & Team Yarm :)
Reply from Hays Travel - Yarm
Thank you for your review, we appreciate you taking your time to leave your kind words! Many thanks Emily and the girls at Hays Travel Yarm
Friendly and knowledgeable.
June 27, 2026
Reply from Hays Travel - Yarm
Hello Roger,
thank you for taking the time to complete a Trustpilot Review & for your kind words .
Kind Regards.
Karen & girls Yarm branch.
Excellent Service
Always a pleasure to visit Hays in Yarm ,Rashida and her team make the process seamless being pleasant.friendly and professional at all times.
June 26, 2026
Reply from Hays Travel - Yarm
Hello David, thank you for taking the time to complete a Trustpilot Review & for your kind words.
Kind Regards Karen.
All very professional and all my…
All very professional and all my upcoming cruise all explained from my cabin coach and onboard spending
Karen was able to answer all my questions and I left the Yarm shop very happy and looking forward to my cruise
July 2, 2026
Reply from Hays Travel - Yarm
Thank you so much for leaving your feedback I will pass your comments on to Karen. Shannon and Team Yarm :)
Shannon was knowledgable and very…
Shannon was knowledgable and very clear, got all the info we needed to make a confident & informed choice of holiday! Excellent!
June 30, 2026
Reply from Hays Travel - Yarm
Thankyou for your feedback Dawn, I will pass it on to Shannon and we hope you have a fantastic holiday :) Rashida & Girls Hays Travel Yarm :)
Set off to go to hays to get a cruise…
Set off to go to hays to get a cruise booked got there Karan was on the phone but she waved to me saying hello only be 5 seconds as she helped me book a good cabin got me a cheeper one on the outside ocean view I have never been on the outside before she also sorted me some insurance for cruise ING out .
(I just miss seeing the lovely Krissie )
June 29, 2026
Reply from Hays Travel - Yarm
Hi Peter, we are pleased to have found you a great deal for your cruise, hope you have a great time,
Helen
Staff were very helpful and polite …
Staff were very helpful and polite made booking holiday easy
June 26, 2026
Shannon the representative was so…
Shannon the representative was so lelpful and when I told her how bad atraveller my wife was she went out of her way to find us seats together which was so important and got the holiday off to the best possible start. Thanks again Shannon you’ve just got all my future business
June 12, 2026
Reply from Hays Travel - Yarm
Thank you for your taking the time to leave your feedback! I am so happy you had a lovely time and it was a pleasure getting this booked for you! Shannon :)
Great experience with all questions…
Great experience with all questions answered by Becky both in store at time of booking and when initial query made.
June 21, 2026
Reply from Hays Travel - Yarm
Hello Alison, thank you for taking the time to complete a Trustpilot Review & for your kind words ,Kind Regards,Karen & girls Yarm branch.
Agent was very knowledgeable
Agent was very knowledgeable, helped find us what we needed. Even had ideas about parking. Made to feel welcome in store and booked a time slot to discuss so we didn’t have to wait around. Highly recommend and would use Karen & the team again.
June 14, 2026
Reply from Hays Travel - Yarm
Hello Katie, Thank you for taking the time to complete a Trustpilot review & for your kind words. Kind Regards. Rashida & Girls Yarm Branch.
Reply from Hays Travel - Yarm
Thankyou for your lovely feedback Rashida & Girls Hays travel yarm
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