We always use Hays Travel for our holiday bookings as we always receive excellent service from the friendly and knowledgeable staff. Our two bookings last week were made by Emily, Yarm branch, who was... See more
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As always the Hays team are excellent. Emily was very helpful and booked the holiday that we wanted explaining everything. Thank you Emily
Company replied
We are always well looked after when we visit Hays in Yarm. Karen goes above and beyond to find us a great deal within our budget and sorts everything out for us. It's a great experience. All the staf... See more
Company replied
Set off to go to hays to get a cruise booked got there Karan was on the phone but she waved to me saying hello only be 5 seconds as she helped me book a good cabin got me a cheeper one on the outside... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
95 High Street, TS15 9BB, Yarm, United Kingdom
- 01642 918139
4.9
Excellent
540 reviews
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Rashida always makes the experience an…
Rashida always makes the experience an absolute pleasure and so easy,that's why we always return to use hays.
March 12, 2026
Reply from Hays Travel - Yarm
We appreciate you taking the time to leave us such a wonderful review and hope you have a fantastic trip!
Shannon & Hays Travel Yarm :)
Becki was so helpful and worked so…
Becki was so helpful and worked so quickly to deal with our booking. She was responsive in dealing with our queries and made sure we booked a lovely room as we wanted.
March 13, 2026
Excellent choice of holidays and tours
Excellent choice of holidays and tours. Something for everyone. Great value and offers. Staff friendly and helpful and knowledgeable
March 1, 2026
Reply from Hays Travel - Yarm
Hi Susan, Thanks for your kind words. I am pleased we were able to find the perfect holiday for you and your sister. You will be travelling before you know it, thank you from Helen and Team Yarm
Reply from Hays Travel - Yarm
Hi Susannah, thanks for your kind words. It was a pleasure helping you in branch, Helen and Team Yarm:)
Always a pleasure to book with Hays in…
Always a pleasure to book with Hays in Yarm the staff are all so friendly and know us, so we feel we get exceptional personal service
March 1, 2026
Reply from Hays Travel - Yarm
Hello Kerrie, thank you for taking the time to complete a Trustpilot review & for your kind words ,Many Thanks Karen & girls Yarm branch..
Hayes is not just a business
Hayes is not just a business, its an extended family to any one visiting, the staff and I mean all staff are first class in every way, they really do care passionately about all aspects of your holiday and it means as much to them, as it does to the individual, that in itself speaks volumes. I cannot rate them high enough.
February 28, 2026
Reply from Hays Travel - Yarm
Hi Bernie, thanks so much for your lovely words. It was a pleasure having you in branch yesterday. We are sure you will have a fantastic time, Helen and Team Yarm
We were delighted with the service from…
We were delighted with the service from Hays Travel in Yarm.
We have a fabulous holiday to look forward.
February 19, 2026
Reply from Hays Travel - Yarm
Thank you for leaving such positive feedback I will pass your comments on to Becki. We hope you have a fantastic time. Shannon & Hays Travel Yarm :)
Refreshments
Overall good experience, to make it even better an offer of tea or coffee upon agreeing to book the holiday would of been great.
Tony Lomas.
February 24, 2026
Reply from Hays Travel - Yarm
Thank you for your review, we are glad you had a good experience in store. We normally always have the kettle on but next time we will get it on for you :) Becki and the girls at Hays Travel Yarm
Becky was really helpful as our trip…
Becky was really helpful as our trip had been cancelled due to weather and assisted us to arrange a new trip
February 24, 2026
Reply from Hays Travel - Yarm
Thank you for taking the time to leave us this review, we are so glad we were able to help in this situation and get this re-booked so you can still look forward to going. We hope you have an amazing time. - Hays Travel Yarm
Holiday in Mallorca
Always nice to come into Hayes in Yarm and book a holiday.
The girls are all lovely and very helpfull
February 21, 2026
Reply from Hays Travel - Yarm
Thanks for your great review . It was a pleasure helping you find your holiday. It will soon come round, we hope you have a great time, Team Yarm
Great dealing with Becki at the Yarm…
Great dealing with Becki at the Yarm branch. Efficient and friendly!
January 30, 2026
Reply from Hays Travel - Yarm
Hello Leah,thank you for taking the time to complete a Trustpilot review & for your kind words ,Kind Regards,Karen & Yarm Branch girls.
Rashida Yarm
Rashida booked our holiday and was very knowledgeable and helpful. She made the booking experience a pleasant and simple event
February 17, 2026
Reply from Hays Travel - Yarm
Thankyou so much for your lovely feedback! I will pass it on to Rashida. Hays Travel Yarm :)
Everything was really easy and the…
Everything was really easy and the advice on what we wanted for our trip was very helpful. Great service as always from our local branch
February 15, 2026
Reply from Hays Travel - Yarm
Thank you for your review, we're so glad that everything was easy and our advice was helpful for your trip. Thank you for your positive feedback about our local branch's service! Becki and the girls at Hays Travel Yarm
Really helpful staff who provided great…
Really helpful staff who provided great recommendations.
February 7, 2026
Reply from Hays Travel - Yarm
Thank you for your review, we hope you have an amazing time! Becki and the girls at Hays Travel Yarm
Great customer service from the 2…
Great customer service from the 2 members of the team I dealt with . Both of them were very helpful and made sure I got the best deal possible for our holiday.
February 12, 2026
Reply from Hays Travel - Yarm
Hello Michael,thank you for taking the time to complete a Trustpilot review & for your kind words,Kind Regards ,Karen & girls Yarm branch.
Always willing to find the best for their customers
Excellent service and staff in the Yarm branch. Always go the extra mile to help and with know pressure.
February 12, 2026
Reply from Hays Travel - Yarm
Thank you for your lovely review! We hope you enjoy your holiday, Emily and the girls at Hays Travel Yarm :)
Very friendly and so helpful that’s why…
Very friendly and so helpful that’s why we came back to book our holiday again
February 9, 2026
Reply from Hays Travel - Yarm
Hi Angela, thanks for your lovely words. Its a pleasure helping you plan your holidays, thanks from Team Yarm :)
Excellent friendly service could not be…
Excellent friendly service could not be more helpful thanks
February 10, 2026
Reply from Hays Travel - Yarm
Thank you for your review, We hope you have an amazing time. Becki and the girls at Hays Travel Yarm
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