We always use Hays Travel for our holiday bookings as we always receive excellent service from the friendly and knowledgeable staff. Our two bookings last week were made by Emily, Yarm branch, who was... See more
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As always the Hays team are excellent. Emily was very helpful and booked the holiday that we wanted explaining everything. Thank you Emily
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We are always well looked after when we visit Hays in Yarm. Karen goes above and beyond to find us a great deal within our budget and sorts everything out for us. It's a great experience. All the staf... See more
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Set off to go to hays to get a cruise booked got there Karan was on the phone but she waved to me saying hello only be 5 seconds as she helped me book a good cabin got me a cheeper one on the outside... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
95 High Street, TS15 9BB, Yarm, United Kingdom
- 01642 918139
4.9
Excellent
540 reviews
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We came into hays travel in yarm today…
We came into hays travel in yarm today for the first time to book a Holliday to Las Vegas we dealt with Karen and ong what an amazing lady she is she sat with us for hours trying to sort out our Holliday package an what we wanted an she didn’t stop till she had found us the best Holliday we are so happy an now we wouldn’t go to anyone else
February 9, 2026
Reply from Hays Travel - Yarm
Hello Gary & Laura, thank you for taking the time to complete a Trustpilot review & for your kind words,Many thanks,Karen & girls yarm branch.
Great customer service
Was so much more of a pleasant experience actually going into the travel agency, we had all questions answered and and got so much information.
Very professional, excellent customer service.
February 8, 2026
Reply from Hays Travel - Yarm
Hello Nicola,thank you for taking the time to complete a trustpilot review & for your kind words.Many thanks .Karen & girls Yarm Branch.
Efficient Service
The agent Karen was efficient and understood what we required for our forthcoming cruise.
February 7, 2026
Reply from Hays Travel - Yarm
Hello Linda & Keith,thank you for completing a Trustpilot review ,a lovely cruise to look forward to ,Kind Regards,Karen & girls yarm Branch.
Reply from Hays Travel - Yarm
Hello Alison,thank you for taking the time to complete a trustpilot review & for your kind words,Many Thanks,Karen & girls Yarm Branch.
Excellent service as always
Excellent service as always. Wouldn’t dream of booking my holidays anywhere else.
Thanks to Rashida for finding me a lovely sunny holiday break at the beginning of March.
February 8, 2026
Reply from Hays Travel - Yarm
Hello Colin,thank you for taking the time to complete a Trustpilot review and for your kind words,Karen& girls Yarm branch.
The welcome as I went in and greetings…
The welcome as I went in and greetings like friends and always so helpful and take there time to find what is just right for me
January 30, 2026
Reply from Hays Travel - Yarm
Lovely feedback thank you so much for taking the time to do this. I will pass your comments on to Karen :)
Girls Trip
The lady on the desk was very helpful and knowledgeable about the holiday we were booking. This is the second holiday which we have booked through Hays Travel and we found it a great experience
February 4, 2026
Reply from Hays Travel - Yarm
Hi Andreana, thanks for your review. I hope you all have a great time when it comes round, Helen
Lovely staff
Lovely staff, very helpful and found the perfect holiday for me and my family!!
Would definitely recommend!
February 1, 2026
Reply from Hays Travel - Yarm
Hello Sam,thank you for taking the time to complete a Trustpilot review & for your kind words ,Kind Regards Karen & girls Yarm Branch.
Kefalonia Sep 26
We were able to book a holiday package that perfectly suited our needs. Hays Travel (Yarm) have well trained staff and we are particularly greatful to Emily who was superb in finding the right combination of peramaters to create a great holiday deal for us.
January 31, 2026
Reply from Hays Travel - Yarm
Thank you so much for your lovely review, we are so glad to have found your perfect holiday for you! Emily and the girls at Hays Travel Yarm
Efficiency
Friendly efficient staff. Nothing too much trouble. Explained everything well
January 31, 2026
Reply from Hays Travel - Yarm
Hello Judith, thank you for taking the time to complete a Trustpilot review & for your kind words,Kind regards Karen & girls Yarm branch.
Brilliant service
Extremely helpful and got us a fantastic deal. Took time to listen to our needs. Overall a brilliant experience 👏
January 30, 2026
Reply from Hays Travel - Yarm
Hi Jane thank you so much for your lovely feedback :) It was a pleasure to find you exactly what your looking for. Rashida & girls Hays Travel, Yarm
Staff were fabulous as always
Staff were fabulous as always, book atleast twice a year always look forward to seeing the wonderful staff in yarm
January 31, 2026
Reply from Hays Travel - Yarm
Hello Ian, thank you for taking the time to complete a Trustpilot review and for your kind words ,Many Thanks Karen & all the girls Yarm Branch.
Reply from Hays Travel - Yarm
Thank you so much for your lovely review, we hope you enjoy your holiday! Emily and the girls at Hays Travel Yarm
Professional Staff
Each member of staff at the Yarm office have been so professional and knowledgeable in assisting in the booking of long haul tours.
January 30, 2026
Reply from Hays Travel - Yarm
Thankyou for such a lovely review. We hope you have a fantastic upcoming trip. Rashida & girls Hays Travel Yarm
Fantastic service friendly and helpful
Fantastic service friendly and helpful, 2nd Holliday we have booked with Hays Yarm
January 27, 2026
Reply from Hays Travel - Yarm
Hello Lee, thank you for taking the time to complete a Truistpilot review and for your kind words ,Many Thanks Karen & girls Yarm branch.
Great Service.
The staff always make the experience great. They are very friendly and remember me from previous visits which makes me feel like a valued customer. They always do their best to find just what I'm looking for and go above and beyond to get my perfect holiday.
January 20, 2026
Reply from Hays Travel - Yarm
Hello Sheila, thank you for taking the time to complete a Trustpilot and for your Kind words,Many thanks,Karen& girls Yarm branch.
Excellent and helpful staff
Excellent and helpful staff. Listened to what we wanted from our holiday.
January 27, 2026
Shannon was extremely supportive and…
Shannon was extremely supportive and helpful managed to book us a cruise within our budget and sourced the best deal on hotels in Rome in a great location.
January 27, 2026
Reply from Hays Travel - Yarm
Thank you so much for leaving me such positive feedback It was a pleasure getting your amazing cruise booked and I can't wait to hear all about it. Shannon & Hays Yarm :)
Friendly and knowledgeable
KAREN our travel advisor was friendly, courteous and knowledgeable. She gave us time to consider options
January 26, 2026
Reply from Hays Travel - Yarm
Thank you so much for sending over your feedback we appreciate it and I hope you have a fantastic trip! Karen & Hays Yarm :)
Reply from Hays Travel - Yarm
We are so happy to hear this feedback thank you so much I will pass these comments over to Karen. Shannon & Hays Yarm :)
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