We always use Hays Travel for our holiday bookings as we always receive excellent service from the friendly and knowledgeable staff. Our two bookings last week were made by Emily, Yarm branch, who was... See more
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As always the Hays team are excellent. Emily was very helpful and booked the holiday that we wanted explaining everything. Thank you Emily
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We are always well looked after when we visit Hays in Yarm. Karen goes above and beyond to find us a great deal within our budget and sorts everything out for us. It's a great experience. All the staf... See more
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Set off to go to hays to get a cruise booked got there Karan was on the phone but she waved to me saying hello only be 5 seconds as she helped me book a good cabin got me a cheeper one on the outside... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
95 High Street, TS15 9BB, Yarm, United Kingdom
- 01642 918139
4.9
Excellent
540 reviews
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Reply from Hays Travel - Yarm
Thanks Andy, we hope you have a great holiday when it comes round, from Team Yarm
Reply from Hays Travel - Yarm
Thank you for your kind review. We're so pleased to hear you found us very helpful. Kind Regards Shannon :)
Very helpful and professional
Very helpful and professional. Always had a very good service from Hays
June 21, 2026
Reply from Hays Travel - Yarm
Thank you for your kind words! We are pleased to hear that you consistently receive excellent service from us. We truly appreciate your feedback . Shannon & Team Yarm :)
Reply from Hays Travel - Yarm
Thank you for your review, we appreciate you taking your time to leave your kind words! Many thanks Emily and the girls at Hays Travel Yarm
Friendly and knowledgeable.
June 27, 2026
Reply from Hays Travel - Yarm
Hello Roger,
thank you for taking the time to complete a Trustpilot Review & for your kind words .
Kind Regards.
Karen & girls Yarm branch.
Excellent Service
Always a pleasure to visit Hays in Yarm ,Rashida and her team make the process seamless being pleasant.friendly and professional at all times.
June 26, 2026
Reply from Hays Travel - Yarm
Hello David, thank you for taking the time to complete a Trustpilot Review & for your kind words.
Kind Regards Karen.
All very professional and all my…
All very professional and all my upcoming cruise all explained from my cabin coach and onboard spending
Karen was able to answer all my questions and I left the Yarm shop very happy and looking forward to my cruise
July 2, 2026
Reply from Hays Travel - Yarm
Thank you so much for leaving your feedback I will pass your comments on to Karen. Shannon and Team Yarm :)
Shannon was knowledgable and very…
Shannon was knowledgable and very clear, got all the info we needed to make a confident & informed choice of holiday! Excellent!
June 30, 2026
Reply from Hays Travel - Yarm
Thankyou for your feedback Dawn, I will pass it on to Shannon and we hope you have a fantastic holiday :) Rashida & Girls Hays Travel Yarm :)
Set off to go to hays to get a cruise…
Set off to go to hays to get a cruise booked got there Karan was on the phone but she waved to me saying hello only be 5 seconds as she helped me book a good cabin got me a cheeper one on the outside ocean view I have never been on the outside before she also sorted me some insurance for cruise ING out .
(I just miss seeing the lovely Krissie )
June 29, 2026
Reply from Hays Travel - Yarm
Hi Peter, we are pleased to have found you a great deal for your cruise, hope you have a great time,
Helen
Staff were very helpful and polite …
Staff were very helpful and polite made booking holiday easy
June 26, 2026
Shannon the representative was so…
Shannon the representative was so lelpful and when I told her how bad atraveller my wife was she went out of her way to find us seats together which was so important and got the holiday off to the best possible start. Thanks again Shannon you’ve just got all my future business
June 12, 2026
Reply from Hays Travel - Yarm
Thank you for your taking the time to leave your feedback! I am so happy you had a lovely time and it was a pleasure getting this booked for you! Shannon :)
Great experience with all questions…
Great experience with all questions answered by Becky both in store at time of booking and when initial query made.
June 21, 2026
Reply from Hays Travel - Yarm
Hello Alison, thank you for taking the time to complete a Trustpilot Review & for your kind words ,Kind Regards,Karen & girls Yarm branch.
Agent was very knowledgeable
Agent was very knowledgeable, helped find us what we needed. Even had ideas about parking. Made to feel welcome in store and booked a time slot to discuss so we didn’t have to wait around. Highly recommend and would use Karen & the team again.
June 14, 2026
Reply from Hays Travel - Yarm
Hello Katie, Thank you for taking the time to complete a Trustpilot review & for your kind words. Kind Regards. Rashida & Girls Yarm Branch.
Reply from Hays Travel - Yarm
Thankyou for your lovely feedback Rashida & Girls Hays travel yarm
Very easy to book everything
Helen was great went through the booking in detail we explained what we wanted and she booked everything
June 16, 2026
Reply from Hays Travel - Yarm
Thanks for your review Christine, hope you both have a great time in Krakow, Helen and Team Yarm
We always book our holidays with Hayes…
We always book our holidays with Hayes in Yarm, and have always had helpful and friendly advice from Rashida and all the other staff. They are happy to help with any problems or questions we have, so we wouldn’t dream of going elsewhere to book our holidays holidays.
June 7, 2026
Reply from Hays Travel - Yarm
Hello Mrs Martin, thank you for taking the time to complete a Trustpilot Review & for your kind words.
Kind Regards.Karen & Girls Yarm Branch.
Reply from Hays Travel - Yarm
Hello Ivor,
Thank you for taking the time to complete a Trustpilot Review & for your kind words.
Kind Regards.
Karen & Girls Yarm Branch .
Reply from Hays Travel - Yarm
Hi Tracy, thanks for your kind words. I'm sure you will have a great time , thanks Helen and Team Yarm
A pleasant booking experience
Helen listened to what we said and came up with a holiday to suit our needs
We’re flying locally and to a destination new to us
She was patient and provided us with a breakdown so that we could decide if it was the correct choice for us
After a coffee in a local coffee shop we contacted the branch and made a booking
June 3, 2026
Reply from Hays Travel - Yarm
Thankyou for your lovely feedback, i will make sure I pass it on to Helen. Thankyou for your booking and we hope you have a lovely time. Rashida & girls Hays Travel, Yarm
5* customer service
Looked on all popular holiday websites as wanting to book for August. Decided to pop into Hays Travel in Yarm and spoke to Karen who listened to what beach holidays we liked. Within 10 minutes Karen found us an amazing deal in August for 10 nights all inclusive 4* adults only hotel in Tenerife which we booked straight away. I have gone back onto websites I normally use and still can't find the exact holiday any cheaper.
Karen has also found us a holiday in Feb 27 for a gr8 deal.
Guys if you want fantastic customer service, cheap holidays and no stress Karen from Hays is your gal.
Thank you from 2 very happy customers 😊
May 29, 2026
Unprompted review
Reply from Hays Travel - Yarm
Thank you so much for your lovely review and kind words, we really appreciate your feedback! Emily and the girls at Hays Travel Yarm
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