We always use Hays Travel for our holiday bookings as we always receive excellent service from the friendly and knowledgeable staff. Our two bookings last week were made by Emily, Yarm branch, who was... See more
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Set off to go to hays to get a cruise booked got there Karan was on the phone but she waved to me saying hello only be 5 seconds as she helped me book a good cabin got me a cheeper one on the outside... See more
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Looked on all popular holiday websites as wanting to book for August. Decided to pop into Hays Travel in Yarm and spoke to Karen who listened to what beach holidays we liked. Within 10 minutes Kare... See more
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Just booked Florida for 2026 with Rashida at Hays Travel Yarm, who went above and beyond to help us get an amazing deal for the budget we had. She spent two days checking resorts and flights and even... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
95 High Street, TS15 9BB, Yarm, United Kingdom
- 01642 918139
4.9
Excellent
541 reviews
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Ticked all our boxes!
Karen was so patient & spent a lot of time to tick all our boxes. She was very knowledgeable & helpful about places we haven’t been to.
May 12, 2025
Reply from Hays Travel - Yarm
Good Afternoon,
Thank you very much for taking the time to leave such lovely feedback, we really do appreciate it. We hope you have a fantastic holiday, and we will see you again soon.
Olivia and team at Hays Travel Yarm
Reply from Hays Travel - Yarm
Good Afternoon,
Thank you very much for taking the time to leave such lovely feedback, we really appreciate it! We hope you have a fantastic holiday, and we will see you again soon.
Olivia and team at Hays Travel Yarm.
Friendly and professional staff member
May 5, 2025
Reply from Hays Travel - Yarm
Good Afternoon,
Thank you for taking the time to leave us this lovely feedback, we really do appreciate it. We hope you have a fantastic holiday, and we will see you again soon.
Thanks again,
Olivia and team at Hays Travel Yarm
Reply from Hays Travel - Yarm
Hello Graham, thank you for taking the time to complete a Trustpilot review and for your kind words .kind Regards. Karen.
Hays at Yarm “The friendly holiday firnf
Made to feel welcome by Becki and taken through the booking with everything explained
May 1, 2025
Reply from Hays Travel - Yarm
Good Afternoon,
Thank you very much for taking the time to leave such lovely feedback, we really appreciate it. We hope you have a fantastic holiday to Tenerife next year, and we will see you again soon.
Thanks again,
Olivia and team at Hays Travel Yarm
Reply from Hays Travel - Yarm
Good Morning,
Thank you for taking the time to leave this great feedback, we really appreciate it. We hope you have a lovely holiday and we will see you soon.
Olivia and team at Hays Travel Yarm
American businesses won’t accept Hays travel cards. CARD MIS-SOLD TO US
My husband wanted $1000 cash to give to me for our holiday, in addition to some American paper currency. However the Hays Travel employee told him that the Hays prepaid travel money card was the way to go. Apparently you could assign a pin number to their card and use it anywhere that accepts contactless within the USA basically use it like a bank card to just tap and go. We thought that we could use it to pay businesses that were reluctant to take cash and it would be “better” than a credit or bank card.
The Norse Atlantic on the flight to America staff said “sorry we don’t take those cards it’s airline policy to only take credit or debit cards.” Walmart wouldn’t accept it either. Westgate resort in Orlando needed the state tax paying on arrival and their response was “sorry we don’t take those and you ll find most businesses in America won’t touch those because they don’t have the card owner’s name on the front.”
I’m going to keep trying to use this card in businesses around Orlando and I ll update you on how well it works. So far we are 0 out of 3.
Update
We have been able to use the card with the pin in Disney and 2 outlet clothes shops (we only went to 2)
Not for Ubers though.
April 19, 2025
Unprompted review
Reply from Hays Travel - Yarm
Good Morning,
I am incredibly sorry to hear of the negative experience you have had with our Hays Travel Money Card. I know how frustrating it will have been to not be able to use it, and the inconvenience that this will have caused. Please can you call the Yarm store on (01642) 918139 so we can discuss further. I am again very sorry about this.
Thank you,
Olivia and team at Hays Travel Yarm
Reply from Hays Travel - Yarm
Good Morning,
Thank you for your lovely review, we really appreciate it. Have a lovely holiday.
Olivia and team at Hays Travel Yarm
Holiday
My mum and I went to book a holiday in the yarm branch and the staff were very friendly.
Rashinda took care of us and was very patient and listened to everything that we had asked for.
We got flights from teesside, which was great and overall the price was very good.
Everything was explained very clearly, and I went in 2 days later to make the payment, and it was explained that an email will be sent to me and if I needed any help with the forms just call the branch.
I booked my holiday last year with Hays travel and I was so happy with the service and my fab holiday that I shall continue to use Hays travel in the future.
Thank you 😁
April 10, 2025
Reply from Hays Travel - Yarm
Good Morning,
Thank you very much for taking the time to leave us this lovely feedback, we really do appreciate it! We are glad you have booked a second holiday with us, and that you enjoyed your experience. We hope you have a lovely holiday, and we will see you again soon!
Thanks again,
Olivia and team at Hays Travel Yarm
It was such an easy process
It was such an easy process. I got good advice for what I needed to know and the booking was done quickly and professionally
April 10, 2025
Reply from Hays Travel - Yarm
Thank you for your review, We hope you have a lovely holiday. Becki and the girls at Hays Travel Yarm
Happy customer
More than impressed with service I received at Hays in Yarm. It's not the first time I have used this company. The whole booking process took only 24 hours. All questions answered and queries addressed. Left the travel agency safe in the knowledge that I could contact the agency if I experienced any problems.
March 18, 2025
Reply from Hays Travel - Yarm
Thankyou so much for your lovely feedback, it was a pleasure looking after you both. We hope you have a fantastic trip and we will see you again shortly for your tickets :) Rashida & Girls Hays Travel Yarm
Nothing is too much trouble for Rashida…
Nothing is too much trouble for Rashida and her team. You are always greeted with smiles on entering and assistance in organising a holiday that fulfilled all our wishes was second to none.
March 8, 2025
Reply from Hays Travel - Yarm
Good Afternoon,
Thank you very much for your lovely feedback, we really appreciate it. We are so glad that you have booked your holiday with us again, and we hope you have a fantastic time. We will see you again soon!
Thanks again,
Olivia and team at Hays Travel Yarm
Reply from Hays Travel - Yarm
Good Afternoon,
Thank you for taking the time to leave us this lovely feedback, we really do appreciate it. We hope you have a lovely holiday and we will see you again soon.
Thanks again,
Olivia and team at Hays Travel Yarm
Very helpful representative who helped…
Very helpful representative who helped us to find the best holiday for us for this year.
March 1, 2025
Reply from Hays Travel - Yarm
Hello Graeme, thank you for taking time to complete a Trustpilot review and for your kind words ,we hope you have a great holiday. Kind Regards Karen & all girls Yarm branch.
Becki Mands 5 ⭐️⭐️⭐️⭐️⭐️made the experience of…
Becki Mands made the experience of booking very easy and hassle free. It was for a cruise for 8 ladies to celebrate a 50th birthday. Becki managed to book all the cabins together and arrange the individual packages. The links were sent to individuals to pay deposits which was handy. Would definitely book with Becki again !
March 8, 2025
Reply from Hays Travel - Yarm
Thankyou so much for your lovely feedback, we hope you have a lovely cruise. Rashida & Girls Hays Travel Yarm
Very well looked after
February 26, 2025
Reply from Hays Travel - Yarm
Good Morning,
Thank you very much for leaving us such lovely feedback, we really appreciate it. We hope you have a fantastic holiday, and we will see you again soon.
Thanks again,
Olivia and team at Hays Travel Yarm
The girls always go above and beyond to…
The girls always go above and beyond to find the right holiday.
Always happy with their service 😊
February 26, 2025
Reply from Hays Travel - Yarm
Thankyou for your lovely feedback :)
I booked my holiday with Olivia in the…
I booked my holiday with Olivia in the Yarm branch and I couldn’t be any happier with the experience. Olivia is a gorgeous member to the Yarm branch and was excellent. I have booked a few holidays through her now and will recommend to anyone I know.
February 15, 2025
Reply from Hays Travel - Yarm
Good Afternoon,
Thank you so much for your kind review, we really appreciate it. We are so glad to hear that you enjoyed your experience with us. We hope you have a lovely holiday and we look forward to seeing you again soon.
Olivia and team at Hays Travel Yarm
warm welcome
warm welcome. knowledgeable staff. unhurried interaction despite considerable pressure.
February 14, 2025
Reply from Hays Travel - Yarm
Good Morning,
Thank you for taking the time to leave us a review, we really appreciate it. We hope you have a lovely holiday, and we will see you again soon.
Olivia and team at Hays Travel Yarm
Great booking experience
I went in on Sunday to book a holiday lovely friendly helpful staff. Karen was very helpful and full of information. I always book with Hays in yarm because they are so friendly.
February 10, 2025
Reply from Hays Travel - Yarm
Good Morning,
Thank you for taking the time to leave a review, we really appreciate it. We always aim to give friendly and helpful service, so we are grateful for your comments. We hope you have a lovely holiday and we will see you again soon.
Olivia and team at Hays Travel Yarm
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