We always use Hays Travel for our holiday bookings as we always receive excellent service from the friendly and knowledgeable staff. Our two bookings last week were made by Emily, Yarm branch, who was... See more
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See what reviewers are saying
Set off to go to hays to get a cruise booked got there Karan was on the phone but she waved to me saying hello only be 5 seconds as she helped me book a good cabin got me a cheeper one on the outside... See more
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Looked on all popular holiday websites as wanting to book for August. Decided to pop into Hays Travel in Yarm and spoke to Karen who listened to what beach holidays we liked. Within 10 minutes Kare... See more
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Just booked Florida for 2026 with Rashida at Hays Travel Yarm, who went above and beyond to help us get an amazing deal for the budget we had. She spent two days checking resorts and flights and even... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
95 High Street, TS15 9BB, Yarm, United Kingdom
- 01642 918139
4.9
Excellent
541 reviews
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Reply from Hays Travel - Yarm
Good Afternoon,
Thank you very much for leaving us a review, we really appreciate your kind words. We hope you have a lovely holiday, and we will see you again soon.
Thanks again,
Olivia and team at Hays Travel Yarm
Reply from Hays Travel - Yarm
Good Afternoon Vicky,
Thank you very much for leaving us a review, we really appreciate your kind words. We hope you have a lovely holiday, and we will see you again soon.
Thanks again,
Olivia and team at Hays Travel Yarm
We visited the Yarm branch to book a…
We visited the Yarm branch to book a last minute holiday with only a vague idea of where to go. Having asked us what key things we were looking for the representative found us the perfect choice
July 11, 2025
Reply from Hays Travel - Yarm
Thank you so much for taking the time to leave your feedback we really appreciate it, I hope you have a lovely time in Croatia and look forward to hearing about it on your return. Shannon & Hays Yarm :)
Wouldn’t book a holiday with any other…
Wouldn’t book a holiday with any other company always polite and friendly
Thank you
July 10, 2025
Reply from Hays Travel - Yarm
Thank you so much for taking the time to leave your feedback. As always we appreciate you booking with us and I hope you have a fab time in Croatia. Shannon & Hays Yarm :)
Hays Travel in Yarm 5*
Hays Travel in Yarm are my go to travel people.
Always a Friendly service from the girls.
A special shout out for Karen, who has looked after us for our last 4 trips.
Always very patient never rushing you, nothing is too much trouble.
Very knowledgeable, but if she doesn’t know the answer to any questions, very quick to find the answer for you.
I wouldn’t go anywhere else. 5*
July 10, 2025
Reply from Hays Travel - Yarm
Hello Pamela ,thank you for taking the time to complete a Trustpilot review and for your kind words ,Many Thanks Karen & girls Yarm Branch.
From the moment I engaged with Hays…
From the moment I engaged with Hays Yarm, the process was remarkably quick and easy. Every step unfolded seamlessly, making the entire experience feel refreshingly straightforward. The agent who assisted me was utterly charming—bringing warmth and professionalism to our interaction that put me instantly at ease.
What truly stood out was how genuinely helpful and attentive Becki was. No question went unanswered, and every concern was addressed with patience and expertise. Becki's friendly demeanour transformed what could have been an ordinary transaction into a truly great experience.
In a world where efficient service can sometimes feel rushed or impersonal, this interaction was a reminder that helpfulness and kindness go hand in hand. I left feeling valued and well-cared-for and would enthusiastically recommend this service to anyone seeking support that's both effective and genuinely pleasant.
July 11, 2025
Reply from Hays Travel - Yarm
Hello Richard, Thanks for taking the time to complete a Trustpilot review and for your Kind Words ,Many Thanks Karen & Girls Yarm Branch .
10/10 service
Absolutely spot on service helped sort the perfect holiday in such short notice also. Would recommend to anyone looking to get on holiday. 10/10 experience with hays travel yarm.
July 9, 2025
Unprompted review
Reply from Hays Travel - Yarm
Good Morning,
Thank you for taking the time to leave us a review, we really appreciate it. We hope you have a fantastic holiday, and we hope to see you again in the future!
Thanks again,
Olivia and team at Hays Travel Yarm
Becky was really helpful and made sure…
Becky was really helpful and made sure we found the holiday package that was right for us. She obviously cared and wanted us to book a great family holiday. Thanks
June 29, 2025
Reply from Hays Travel - Yarm
Good Morning,
Thank you for taking the time to leave us a review. We really appreciate it, and hope you have a lovely holiday!
Olivia and team at Hays Travel Yarm
Excellent service and advice
I visit the Yarm shop especially to see Olivia but if she is not available all the staff are helpful and informative
June 29, 2025
Reply from Hays Travel - Yarm
Thank you Kate for your lovely feedback Rashida & Girls Hays Travel
All the staff were very friendly at the…
All the staff were very friendly at the Yarm branch. The lady who booked our holiday could not have been more helpful...every detail was taken care of and we left the premises Happy Bunnies!!😁😁
July 6, 2025
Reply from Hays Travel - Yarm
What a lovely review. Thank you so much It is very important to us to make sure all of our customers get fantastic service in branch! We hope you love your river cruise. Rashida & girls Hays Travel, Yarm
My go to agent always helpful and a…
My go to agent always helpful and a pleasure dealing with
June 17, 2025
Reply from Hays Travel - Yarm
Thankyou so much for your lovely feedback. We hope you have a fantastic time in Prague Rashida & girls Hays Travel Yarm
Excellent service lovely staff
June 17, 2025
Reply from Hays Travel - Yarm
Ah Thankyou Gillian it was a pleasure to see you as always. Thankyou for your loyalty and for booking with us again Rashida & Girls Hays Travel, Yarm
Wonderful staff
Fabulous service as usual all the girls are so lovely wouldn’t book our holiday anywhere else would give more than 5 stars if I could nothing is too much trouble for them thanks girls
June 11, 2025
Reply from Hays Travel - Yarm
Thankyou so much for your lovely feedback. We are so happy we got you all sorted to go back to your 2nd home in Turkey :) Rashida & girls Hays Travel Yarm
Hays Travel Yarm
Always a first class service at Hays Yarm. Patient and efficient staff who listen to your requests and act accordingly.Olivia was excellent and very reassuring.
June 6, 2025
Reply from Hays Travel - Yarm
Hello James, thank you for taking the time to complete a Trustpilot review and for your kind words . Many Thanks .Karen & girls from Yarm Branch.
First class service
First class service, the staff working so hard to get things sorted, couldn't be any better.
Thank you
June 3, 2025
Reply from Hays Travel - Yarm
Good Afternoon,
Thank you for taking the time to leave us a review, we really appreciate it. We are glad to have been able to book your holiday for you, and we hope you have a lovely time.
Olivia and team at Hays Travel Yarm
Responded to questions well and made…
Responded to questions well and made the booking process easy.
May 29, 2025
Reply from Hays Travel - Yarm
Good Morning,
Thank you for taking the time to leave us a review. We really appreciate your feedback, and hope you have a lovely holiday.
Olivia and team at Hays Travel Yarm
Always pleasant and efficient!
May 28, 2025
Reply from Hays Travel - Yarm
Thankyou for your lovely review, We really appreciate it! Thanks Rashida & girls Hays travel Yarm
Friendly
Friendly, professional nothing to much trouble and always call back if we leave a message
May 16, 2025
Reply from Hays Travel - Yarm
Thank you for your review, we hope you have a lovely trip. Becki and the Girls at Hays Travel Yarm
Excellent service
Karen served me, she was patient, polite and knowledgeable. She looked at multiple options to get me the best hotel and location for the perfect holiday. She couldn’t have been more helpful.
May 6, 2025
Reply from Hays Travel - Yarm
Good Morning,
Thank you for taking the time to leave us a review, we really appreciate it. We hope you have a lovely holiday, and we will see you again soon.
Olivia and team at Hays Travel Yarm
Our agent
Our agent, rashida butler, was fantastic and helped up amazingly with booking our dream holiday.
May 16, 2025
Reply from Hays Travel - Yarm
Good Morning,
Thank you for taking the time to leave us a review, we really appreciate your kind words. We hope you have an amazing trip and we will see you again soon.
Olivia and team at Hays Travel Yarm
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