We always use Hays Travel for our holiday bookings as we always receive excellent service from the friendly and knowledgeable staff. Our two bookings last week were made by Emily, Yarm branch, who was... See more
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See what reviewers are saying
Set off to go to hays to get a cruise booked got there Karan was on the phone but she waved to me saying hello only be 5 seconds as she helped me book a good cabin got me a cheeper one on the outside... See more
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Looked on all popular holiday websites as wanting to book for August. Decided to pop into Hays Travel in Yarm and spoke to Karen who listened to what beach holidays we liked. Within 10 minutes Kare... See more
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Just booked Florida for 2026 with Rashida at Hays Travel Yarm, who went above and beyond to help us get an amazing deal for the budget we had. She spent two days checking resorts and flights and even... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
95 High Street, TS15 9BB, Yarm, United Kingdom
- 01642 918139
4.9
Excellent
541 reviews
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Reply from Hays Travel - Yarm
Good Afternoon,
Thank you for leaving us a lovely review, we really appreciate it and we hope you have a fantastic trip.
Thanks,
Olivia
Very helpful with booking our holiday.
Very helpful with booking our holiday.
Lots of knowledge of the area we want to stay at.
November 23, 2025
Reply from Hays Travel - Yarm
Thank you so much for leaving your feedback, it was a pleasure getting your holiday booked. I hope you have a fantastic time in Gran Canaria. Rashdia and team Yarm :)
Shannon listened to my requirements for…
Shannon listened to my requirements for travel and came back to me with a number of options leaving me to make the decision of my destination. Very happy with the service.
I also received calls from Shannon about discussing travel options and to arrange a time to make a booking.
November 23, 2025
Reply from Hays Travel - Yarm
Good Afternoon,
Thank you for taking the time to leave us such lovely feedback, we really appreciate it! We hope you have a fantastic trip, and we will see you again soon.
Thanks again,
Olivia and team at Hays Travel Yarm
Reply from Hays Travel - Yarm
Thank you so much for leaving your review, I really appreciate it. It was a pleasure booking your holiday and I'm sure you will both have the best time in Paris. Shannon :)
Listened to what we wanted
Listened to what we wanted, we weren’t necessarily sure where we wanted to go, really helpful and some good advice. Left us feeling very pleased
Got a good deal and now looking forward to our mini break
November 11, 2025
Reply from Hays Travel - Yarm
Good Morning Mike,
Thank you very much for your kind review, we really appreciate it. We hope you have a fantastic trip, and we will see you again soon.
Olivia and team at Hays Travel Yarm
Karen was very helpful
Karen was very helpful, guiding but not pushing Look forward to booking further trips if the kids inheritance can stand it
November 6, 2025
Reply from Hays Travel - Yarm
Thank you taking the time to leave this lovely review. We hope you have an amazing time. Becki and the Girls at Hays Travel, Yarm
Hays Yarm trip to Porto
Karen was great at checking out all the options for my surprise birthday trip for my husband to Porto.
Great deal got through Jet 2 and with an extra discount code too.
The whole team at Hays Yarm are always helpful and we book most of our holidays with them.
October 26, 2025
Reply from Hays Travel - Yarm
Hello Allison, thank you for taking the time to complete a Trustpilot review & for your kind words.Kind Regards Karen .
Always a friendly experience the girls…
Always a friendly experience the girls are so helpful and such good fun! We always book our holidays here
November 1, 2025
Reply from Hays Travel - Yarm
Thank you so much for leaving your feedback, it was a pleasure booking your holiday again! I am sure you will have an amazing time in Krakow. Shannon &the girls :)
Life with Olivia
Life with Olivia, means happy holidays :-)great organisational skills and so kind and helpful in a caring and kind way
October 25, 2025
Reply from Hays Travel - Yarm
Hi Lisa, Thank you for your review and booking with us again. We hope you have an amazing time. Becki and the girls at Hays Travel Yarm.
A great experience from start to finish…
A great experience from start to finish - the team were always friendly and keen to help.
Becki was spot on, just what we needed to pull our initial ideas together, guided us with recommendations and alternatives and making our multi destination holiday all work perfectly.
Thank you very much for the help.
October 22, 2025
Reply from Hays Travel - Yarm
Thanks so much for your lovely feedback i will make sure to pass this on to Becki. What a lovely trip to look forward to. Rashida & girls Hays Travel, Yarm
Rashida Butler. Yarm Hays Travel. Went Above & beyond. Beyond
Manager, Rashida, and her lovely team, in Hays travel @ Yarm,went above and beyond, to search for us the best price for our Caribbean holiday in 2026.
I couldnt praise Rashida enough!
What a cheery, friendly and best of all such a professional team she leads. 100% delighted.
October 13, 2025
Reply from Hays Travel - Yarm
We loved seeing you both in branch again! Thankyou for your repeat custom Rashida & Team Yarm :)
Knowledgeable and friendly asking…
Knowledgeable and friendly asking questions to find just what I wanted.
October 9, 2025
Reply from Hays Travel - Yarm
Good Morning,
Thank you for taking the time to leave us a review, we really appreciate it! Have a fantastic holiday.
Olivia and team at Hays Travel Yarm
Great Service and friendly staff
The staff at Hays Travel were so helpful, friendly and knowledgeable. Nothing was too much trouble and Becki went above and beyond to make sure we booked the perfect holiday for us.
Would definitely recommend.
October 1, 2025
Reply from Hays Travel - Yarm
Thank you for this review, We hope you have an amazing cruise! Becki and the girls at Hays Travel, Yarm
Excellent service .
October 1, 2025
Reply from Hays Travel - Yarm
Thank you for your review, We hope you have a lovely trip! Becki and the Girls at Hays Travel, Yarm
A big thank you. Olivia was so professional in taking…
Olivia was so professional in taking our family bookings. She took her time and had a lot of patience. Thanks
September 28, 2025
Reply from Hays Travel - Yarm
Thank you so much for your feedback. I hope you have a fantastic time in Salou with the family. I will sure pass your comments on to Olivia. Shannon :)
Reply from Hays Travel - Yarm
Thank you so much for taking the time to leave your feedback we really appreciate it. I will pass your comments on to Olivia. Look forward to hearing about it. Shannon :)
CRUISE
THIS IS THE 3RD TIME WE HAVE BOOKED A CRUISE WITH A LADY CALLED KAREN JUST TOLD HER WERE WE WANTED TO GO AND SHE DID EVERY THING WITH EASE WELL DONE WE WILLBE USING HAYES AGAIN WELL DONE
September 28, 2025
Reply from Hays Travel - Yarm
Thank you so much for coming back to us to book your cruise and taking the time to leave your feedback, I will sure pass this on to Karen. See you again soon, Shannon :)
Perfect experience
I walked in , explained what I wanted , I left it with Karen next morning Karen called and I got exactly that, , perfect !!!! Quick n easy , no stress, explained thoroughly and offered extras with no hard sell , pleasant experience all round
September 11, 2025
Reply from Hays Travel - Yarm
Good Morning,
Thank you very much for taking the time to leave us a review, we really appreciate it. We hope you have a fantastic holiday, and we will see you again soon.
Thanks again,
Olivia and team at Hays Travel Yarm
Good knowledge of area booked
Very good guidance and help with choosing where to stay by Karen. Good knowledge of the area we were looking at. Kept in contact for smooth booking.
September 10, 2025
Reply from Hays Travel - Yarm
Hello Joanne, thank you for taking the time to complete a Trustpilot review and for your kind words. Many Thanks Karen & girls Yarm Branch.
Reply from Hays Travel - Yarm
Hello John, thank you for taking the time to complete a Trustpilot review and for your kind words .Many Thanks Karen.
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