I've booked through Julie a few times now so helpful and patient with me so we get the best holiday suited for me and my family and of course the best price
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Very helpful member of staff who enabled us to find a holiday quickly and efficiently commencing 2 days away for a short break. Booking process was easy.
Company replied
We saw an assistant immediately on entering the shop at around 2.30pm. She was extremely pleasant and understood any questions we asked. She found the holiday we required and was able to match our on... See more
Company replied
As always they listened to what we wanted and helped us find the right holiday. Julie is always happy to ensure our questions are answered and find out from holiday companies anything that us unclear.... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Clifton Moor Centre, YO30 4XZ, York, United Kingdom
- 01904899568
4.9
Excellent
1K reviews
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I've booked through Julie a few times…
I've booked through Julie a few times now so helpful and patient with me so we get the best holiday suited for me and my family and of course the best price
August 31, 2026
Great
Phillip was very friendly, helpful and efficient and confident. We wasn't waiting long either.
August 30, 2026
We had a fantastic experience and got…
We had a fantastic experience and got the holiday we wanted thanks to Julie Deaton extremely helpful. Fantastic service would highly recommend her to get your perfect holiday.
August 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful member of staff who…
Very helpful member of staff who enabled us to find a holiday quickly and efficiently commencing 2 days away for a short break. Booking process was easy.
August 22, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff were able to help you find a holiday quickly and that the booking process was easy for you.
Kelly was excellent in giving us…
Kelly was excellent in giving us options, advice and ultimately finding our perfect holiday! She even stayed after her finish time to finalise the holiday.
August 23, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that our team went above and beyond to help you find your perfect holiday. We hope you have an amazing trip:)
Hays Travel - Top Customer Service
Always welcoming. Nothing appears too much bother and patient when dealing with customer options. They also provide sound advice to narrow those options. Thanks to Keli and Leonie for a positive and professional experience. PS. Apologies if names spelt incorrectly.
August 13, 2026
Reply from Hays Travel - York Clifton Moor
thank you so much for your lovely review :)
Staff (Leonie) was helpful & efficient
Staff (Leonie) was helpful & efficient. I knew what I wanted, and within a very short period of time, my needs were met. I'm looking forward to my holiday.
Regards to your team. Fred Smith
August 21, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that your needs were met efficiently and that you're looking forward to your holiday. We appreciate your kind words.
Thank you to Philip for helping us plan…
Thank you to Philip for helping us plan a special holiday. Great service, great result and a great cup of tea. Thank you.
August 17, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your kind review! We hope you have a lovely holiday:)
Bella helped in my every need for a 1st…
Bella helped in my every need for a 1st time booking of a cruise for myself and a lady I support with additional needs...couldn't be more grateful for her help..thankyou Bella
August 7, 2026
Reply from Hays Travel - York Clifton Moor
Thank you so much for your kind words! We are so pleased to hear that we could assist you with your first cruise booking and make it a smooth experience. We truly appreciate your feedback :)
As always the staff at hays travel…
As always the staff at hays travel Clifton moor York were friendly and very helpful it’s a pleasure to deal with them
August 15, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for this kind review :)
Fast and very efficient good price …
Fast and very efficient good price and all done within 20 mins .
Went into store" said what I was looking for come back with some qoutes great stuff
August 14, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for taking the time to leave such a wonderful review! We are so pleased to hear that you found our service fast, efficient, and well-priced.:)
Talulah was lovely
Talulah was lovely. She was very polite, listened to us carefully and answered all our queries. She was very professional and changed the dates for our holiday quickly and efficiently.
August 14, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that our team member was polite, professional, and efficiently assisted with your holiday date changes. :)
We always use Hayes
We always use Hayes. Very knowledgeable staff and efficient service.
August 6, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your lovely review :)
Helpful staff
Helpful staff, lots of options, quick and easy booking.
Everything done in good time. Brilliant.
July 29, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that you found our staff helpful and the booking process quick and easy :)
I didn't give a 5 star because I got…
I didn't give a 5 star because I got travel insurance the assistant was helpful the only issue I have is I think I got over charged for my insurance I was told £40.20p but got charged £47.20 for a single person I didn't notice till I got home but otherwise wasn't too bad
August 11, 2026
Reply from Hays Travel - York Clifton Moor
Hi Debbie,
We are sorry to hear that. We have checked the booking on our system and the costing is all correct- However if you are unhappy with this insurance policy costing you have up until the 23rd of august to cancel the policy within the insurance cooling off period :)
If you have any further queries- pop in store and see us
Reply from Hays Travel - York Clifton Moor
Thank you for the kind review :)
Phil was very helpful
Phil was very helpful and gave excellent recommendations and suggestions for my daughter’s birthday trip. He took time to find the best price and flight times to suit our needs.
August 9, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that we could help you find the perfect trip :)
I always book with Hays Travel
I always book with Hays Travel. They are super friendly and very helpful . I can’t recommend them highly enough.
August 8, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for this positive review :)
We have found Hays Travel very helpful…
We have found Hays Travel very helpful in the past and again this time, Lulah helped us find a holiday that will suit our needs.
August 8, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to help you find the perfect holiday:)
They were perfect and tried as hard as…
They were perfect and tried as hard as possible to make it happen.
August 7, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your positive feedback :)
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