Every time I go into branch at york clifton Moor I am made very welcome. Julie goes above and beyond to get me the best price for our holidays I won't book with anyone else, i would definitely recomm... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bella was very patient with me. Nothing was any trouble for her. She took her time in explaining the different luggage sizes which I was getting confused about. Bella has given me confidence in know... See more
When we had about given up on a last minute holiday we had a patient staff member who listened and found us the perfect one. We would certainly recommend Hays Travel York.
Company replied
Friendly, polite, knowledgeable service. Philip seemed to know exactly what we wanted. Even took the time to help us with our 2027 holiday.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Clifton Moor Centre, YO30 4XZ, York, United Kingdom
- 01904899568
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As always the staff at hays travel…
As always the staff at hays travel Clifton moor York were friendly and very helpful it’s a pleasure to deal with them
August 15, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for this kind review :)
Fast and very efficient good price …
Fast and very efficient good price and all done within 20 mins .
Went into store" said what I was looking for come back with some qoutes great stuff
August 14, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for taking the time to leave such a wonderful review! We are so pleased to hear that you found our service fast, efficient, and well-priced.:)
Talulah was lovely
Talulah was lovely. She was very polite, listened to us carefully and answered all our queries. She was very professional and changed the dates for our holiday quickly and efficiently.
August 14, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that our team member was polite, professional, and efficiently assisted with your holiday date changes. :)
We always use Hayes
We always use Hayes. Very knowledgeable staff and efficient service.
August 6, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your lovely review :)
Helpful staff
Helpful staff, lots of options, quick and easy booking.
Everything done in good time. Brilliant.
July 29, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that you found our staff helpful and the booking process quick and easy :)
I didn't give a 5 star because I got…
I didn't give a 5 star because I got travel insurance the assistant was helpful the only issue I have is I think I got over charged for my insurance I was told £40.20p but got charged £47.20 for a single person I didn't notice till I got home but otherwise wasn't too bad
August 11, 2026
Reply from Hays Travel - York Clifton Moor
Hi Debbie,
We are sorry to hear that. We have checked the booking on our system and the costing is all correct- However if you are unhappy with this insurance policy costing you have up until the 23rd of august to cancel the policy within the insurance cooling off period :)
If you have any further queries- pop in store and see us
Reply from Hays Travel - York Clifton Moor
Thank you for the kind review :)
Phil was very helpful
Phil was very helpful and gave excellent recommendations and suggestions for my daughter’s birthday trip. He took time to find the best price and flight times to suit our needs.
August 9, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that we could help you find the perfect trip :)
I always book with Hays Travel
I always book with Hays Travel. They are super friendly and very helpful . I can’t recommend them highly enough.
August 8, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for this positive review :)
We have found Hays Travel very helpful…
We have found Hays Travel very helpful in the past and again this time, Lulah helped us find a holiday that will suit our needs.
August 8, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to help you find the perfect holiday:)
They were perfect and tried as hard as…
They were perfect and tried as hard as possible to make it happen.
August 7, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your positive feedback :)
Very happy and excited!
Went in to book a specific trip. Julie was very helpful and guided us through options and upgrades. Left very excited about our upcoming trip.
August 6, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was very helpful and guided you through your options. We hope you have a fantastic trip!
Kelly made the whole experience very…
Kelly made the whole experience very positive, and after a bad few months made it feel so easy.
August 6, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that we made your experience positive and easy:).
Julie from Hayes Travel from clifton…
Julie from Hayes Travel from clifton Moor York.
Is an amazing helpful lady we always try to see Julie.
See know her job inside-out.
An assistant to you completely
August 6, 2026
Reply from Hays Travel - York Clifton Moor
Thank you so much for this lovely review:)
Super impressed with service received
Super impressed with service received - excellent knowledge - base, advice and nothing too much trouble giving us excellent value for money. Phil offered great advice and made the booking process straight- forward. Highly recommend.
August 5, 2026
Reply from Hays Travel - York Clifton Moor
Thank you so much for your wonderful feedback! We are so pleased to hear that your experience was so positive and that everything was sorted out for you.
Holiday 2026
Julie was great new wanted what wanted and made us feel at ease and explained everything.
August 2, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that our colleague made you feel at ease and explained everything clearly.
A very good experience
A Very friendly and really helpful member of staff helped me to book exactly what I wanted it was a really good service.
August 3, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your kind review :)
Reply from Hays Travel - York Clifton Moor
thank you for this positive review :)
The Manager was very helpful
The Manager was very helpful
and searched for the best deals for us. We left feeling satisfied with the holiday choice we had made. Would recommend.
August 1, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your lovely review :)
All ways good service ,pleasant…
All ways good service ,pleasant friendly staff, make it look so easy , happy to have 4 holidays booked this year thro Hays
July 31, 2026
Reply from Hays Travel - York Clifton Moor
thank you for this positive feedback :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.