Hays Travel - York Clifton Moor Reviews 

1,045
TrustScore 5 out of 5

4.9

6 Clifton Moor Centre, YO30 4XZ York, GB


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Rated 5 out of 5 stars

Every time I go into branch at york clifton Moor I am made very welcome. Julie goes above and beyond to get me the best price for our holidays I won't book with anyone else, i would definitely recomm... See more

Rated 5 out of 5 stars

Bella was very patient with me. Nothing was any trouble for her. She took her time in explaining the different luggage sizes which I was getting confused about. Bella has given me confidence in know... See more

Rated 5 out of 5 stars

Bella. Was very helpful, pleasant and chatty 😊She persevered with the website as it was doing what the internet does kept playing up . So we could end up with the break we wanted Rail, Hotel and th... See more

Rated 5 out of 5 stars

When we had about given up on a last minute holiday we had a patient staff member who listened and found us the perfect one. We would certainly recommend Hays Travel York.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 6 Clifton Moor Centre, YO30 4XZ, York, United Kingdom

  • 01904899568

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,045)

121,995 reviews in the last 12 months

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Rated 5 out of 5 stars

First class service

First class service, thank you Phillip.

May 9, 2026
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Reply from Hays Travel - York Clifton Moor

We're glad you enjoyed your experience. We appreciate your kind words :)

Rated 4 out of 5 stars

They explained clearly flight details

They explained clearly flight details. I can come back in and more worries can be given when I first go to airport and terminal.

May 3, 2026
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Reply from Hays Travel - York Clifton Moor

Thank you for your review any worries whatsoever just call in to see us :)

Rated 5 out of 5 stars

10/10

Always my 1st stop when booking our cruises
They went above and beyond to ensure I got my cabin and destination on my future journey on the day it was released
⭐️ ⭐️ ⭐️⭐️⭐️

May 1, 2026
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Reply from Hays Travel - York Clifton Moor

Thank you For your lovely comments and feedback

Rated 5 out of 5 stars

We were fortunate to discuss our…

We were fortunate to discuss our holiday requirements with Julie. As with previous dealings with her she was able to suggest various options to us including some that we had not previously considered.
Having made our choice, she then spent time in fine tuning the end product and, although she was approaching the end of her shift, she was very attentive to our requirements, explaining the advantages, or, otherwise, to our plans in an informative manner irrespective of the time.
A very professional service Julie, much appreciated. Thank you.

May 4, 2026
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Reply from Hays Travel - York Clifton Moor

Thank you So much for your continued support of Hays Travel York Clifton Moor

Rated 5 out of 5 stars

All our travel arrangements have been…

All our travel arrangements have been organised with professional courtesy and precision. Highly recommend them.

April 26, 2026
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Reply from Hays Travel - York Clifton Moor

Thank you so much for booking with Hays Travel York Clifton Moor

Rated 5 out of 5 stars

Welcoming and friendly experience.

Booked with Julie. She’s always so helpful and patient making sure we get the holiday we want. She’s very knowledgeable and she gave me lots of information on relevant websites, how to book trips and how to use the new Hays Travel App.
The shop at Clifton Moor York is so friendly and welcoming I wouldn’t think of using another local agent.

April 30, 2026
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Reply from Hays Travel - York Clifton Moor

Thank you :)

Rated 5 out of 5 stars

I kept changing my mind on what I…

I kept changing my mind on what I wanted and how many for. Ruby was great just repriced everything and kept me informed of everything

April 30, 2026
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Reply from Hays Travel - York Clifton Moor

Thank you for booking with Hays Travel York Clifton Moor

Rated 5 out of 5 stars

holiday

I got help with the package I was wanting, great service

April 29, 2026
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Reply from Hays Travel - York Clifton Moor

Thank you

Rated 5 out of 5 stars

Happy holiday

She was knowledge, extremely helpful, pleasant attitude and found us what we wanted.

April 27, 2026
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Reply from Hays Travel - York Clifton Moor

We appreciate your kind words! We are so happy we could find what you wanted with our knowledge and pleasant attitude. Thanks for the review.

Rated 5 out of 5 stars

Great information from the store…

Great information from the store manager who spent time finding us the right holiday

April 19, 2026
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Reply from Hays Travel - York Clifton Moor

We appreciate you taking the time to leave your feedback. We're so happy to hear that we found you the right holiday.

Rated 4 out of 5 stars

Friendly staff

Friendly staff

April 15, 2026
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Reply from Hays Travel - York Clifton Moor

Thank you for taking the time to leave a review , much appreciated :)

Rated 5 out of 5 stars

As always Phil at Hays Travel Clifton…

As always Phil at Hays Travel Clifton Moore was exceptional in booking our dream holiday. We had so many specifications and he was so patient and strived to deliver what we wanted. I have to say Phil the manager is amazing but so is Julie the deputy manager and the rest of the staff they are such an amazing team who look after you from start to finish. 11/10 service every time.Thank you for delivering every time

April 15, 2026
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Reply from Hays Travel - York Clifton Moor

Hi Sarah

We appreciate you sharing your experience. We're happy to hear that our team was exceptional in booking your dream holiday and delivered the service you wanted. We're delighted you recommend our agency :)

Rated 5 out of 5 stars

Can’t praise Philip enough for his…

Can’t praise Philip enough for his knowledge, professionalism and patience. Thanks to his, we were able to secure a very competitive price for our stay at a Disney resort.

April 18, 2026
Unprompted review
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Reply from Hays Travel - York Clifton Moor

We appreciate your kind words! We're happy we could use our expertise to secure a competitive price for your Disney resort stay. Thank you for your feedback:)

Rated 5 out of 5 stars

Lovely friendly staff

Lovely friendly staff, great knowledge of places and extremely helpful. The lady who helped us made everything simple and stress free.

April 20, 2026
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Reply from Hays Travel - York Clifton Moor

We're so glad to hear that our staff were friendly, knowledgeable and helpful, making everything simple and stress-free for you. Thank you for your review.:)

Rated 4 out of 5 stars

Your staff member

Your staff member, Julie was very helpful, knowledgable and experienced. She showed us a number of options in our price range and spoke thoroughly about the choices. She was also tremendously helpful in saying that she would support us with the online check-in in store.

April 19, 2026
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Reply from Hays Travel - York Clifton Moor

Hi Jo We appreciate you taking the time to share your positive experience. We're so glad to hear that our team member was helpful, knowledgeable and provided excellent support with your holiday booking and online check-in.

Rated 5 out of 5 stars

Fantastic

Staff are fantastic and and booking process was excellent service would not shop anywhere else they are amazing 💯😁

April 11, 2026
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Reply from Hays Travel - York Clifton Moor

Thank you Sandra for your lovely review and your loyalty xx

Rated 5 out of 5 stars

Walked in and left 30mins later with…

Walked in and left 30mins later with holiday booked
lulla was successful in finding everything we asked for
Much appreciated

April 16, 2026
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Reply from Hays Travel - York Clifton Moor

Thank you for your review it was a please to book your holiday :)

Rated 5 out of 5 stars

Great 5*

Great help with choosing a holiday, booking was simple. Very helpful

April 16, 2026
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Reply from Hays Travel - York Clifton Moor

Thank you for your 5 star review you will have an amazing time on your Safari xx

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