Friendly and very helpful agent who found us exactly what we were looking for within a few hours. Zoe was knowledgeable about the areas we were thinking of visiting, and was able to provide lots... See more
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We booked our holiday with Zoe, she was very helpful and accommodating. Zoe gave great advice on location as-well as hotels. Nothing was too much trouble despite a few changes we had made when thi... See more
We booked for my wife's special birthday. Zoe P. is amazing, helping us find breaks that meet our (ever-growing) wish-list and being helpful and supportive (even when we moved the goal-post figuring o... See more
Zoe has organised two company incentive trips for us and has been excellent throughout. Brilliant choices, clear advice, and very speedy responses with a well-thought-out shortlist each time. She took... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Zoe Preston, Pl3, Plymouth, United Kingdom
- 1752927698
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This is the second time we've booked a…
This is the second time we've booked a holiday with Zoe, both times shes been extremely friendly, professional and has a great range of knowledge would definitely recommend her to friends and family

Reply from Hays Travel - Zoe Preston
Zoe is amazing work above and beyond to…
Zoe is amazing work above and beyond to get you your dream holiday 😜

Reply from Hays Travel - Zoe Preston
Zoe is an ultimate professional
Zoe is an ultimate professional, friendly and knowledgeable. I have called upon Zoe for a variety of different holidays and each time it has been a great experience. I wouldn’t book with anyone else.
Never Fails
As usual, I have had a great experience booking my holiday through Zoe from Hays Travel in Plymouth. She always understands my needs and has shown great patience whilst I kept changing my requested departure dates. I wouldn't use anyone else. She's fab!!!
Great customer service
Great customer service, amazing price & service, 3rd holiday booked for next year

Reply from Hays Travel - Zoe Preston
Friendly, helpful and excellent customer service
I cannot thank Zoe enough for her help booking our holiday. The whole process was quick and seemless. Zoe had great knowledge of our destination and hotel, which was extremely helpful.
Friendly, helpful and excellent customer service. Made booking a holiday a pleasure - thank you Zoe and Hays Travel, we are looking forward to our break.

Reply from Hays Travel - Zoe Preston
Booking our holiday was really straight…
Booking our holiday was really straight forward, Zoe sorted everything for us

Reply from Hays Travel - Zoe Preston
Zoe is always efficient and quick in…
Zoe is always efficient and quick in organising the holidays we want. Great service always.

Reply from Hays Travel - Zoe Preston
Zoe was extremely helpful great service…
Zoe was extremely helpful great service very happy

Reply from Hays Travel - Zoe Preston
Zoe delivers every time!!
Zoe is professional, patient, friendly and always searches for the best possible offers and solutions to your travelling/holiday needs, she is a pleasure to work with which I why I go back to her time and time again.

Reply from Hays Travel - Zoe Preston
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