Hays Travel - Zoe Preston Reviews 

196
TrustScore 5 out of 5

4.9

Personal Travel Consultant Zoe Preston, Pl3 Plymouth, GB


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Rated 5 out of 5 stars

Friendly and very helpful agent who found us exactly what we were looking for within a few hours. Zoe was knowledgeable about the areas we were thinking of visiting, and was able to provide lots... See more

Rated 5 out of 5 stars

We booked our holiday with Zoe, she was very helpful and accommodating. Zoe gave great advice on location as-well as hotels. Nothing was too much trouble despite a few changes we had made when thi... See more

Rated 5 out of 5 stars

We booked for my wife's special birthday. Zoe P. is amazing, helping us find breaks that meet our (ever-growing) wish-list and being helpful and supportive (even when we moved the goal-post figuring o... See more

Rated 5 out of 5 stars

Zoe has organised two company incentive trips for us and has been excellent throughout. Brilliant choices, clear advice, and very speedy responses with a well-thought-out shortlist each time. She took... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Zoe Preston, Pl3, Plymouth, United Kingdom

  • 1752927698

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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4.9

All reviews

(196)

118,436 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is the second time we've booked a…

This is the second time we've booked a holiday with Zoe, both times shes been extremely friendly, professional and has a great range of knowledge would definitely recommend her to friends and family

September 13, 2023
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Reply from Hays Travel - Zoe Preston

Thanks for taking the time to leave this review, I'm sure your going to have a great time and can't wait to hear all about it when you return.

Rated 5 out of 5 stars

Ayia Napa

Very good 👍👍👍

September 12, 2023
Hays Travel - Zoe Preston logo

Reply from Hays Travel - Zoe Preston

Thanks Sonny

Rated 5 out of 5 stars

Zoe is amazing work above and beyond to…

Zoe is amazing work above and beyond to get you your dream holiday 😜

August 31, 2023
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Reply from Hays Travel - Zoe Preston

Thanks Sarah for taking the time to leave this review, I'm sure your going to have a great week and I look forward to seeing the photos

Rated 5 out of 5 stars

Never Fails

As usual, I have had a great experience booking my holiday through Zoe from Hays Travel in Plymouth. She always understands my needs and has shown great patience whilst I kept changing my requested departure dates. I wouldn't use anyone else. She's fab!!!

August 9, 2023
Rated 5 out of 5 stars

Great customer service

Great customer service, amazing price & service, 3rd holiday booked for next year

August 3, 2023
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Reply from Hays Travel - Zoe Preston

Thank You for booking with me again, Your going to have a great trip x

Rated 5 out of 5 stars

Friendly, helpful and excellent customer service

I cannot thank Zoe enough for her help booking our holiday. The whole process was quick and seemless. Zoe had great knowledge of our destination and hotel, which was extremely helpful.
Friendly, helpful and excellent customer service. Made booking a holiday a pleasure - thank you Zoe and Hays Travel, we are looking forward to our break.

July 3, 2023
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Reply from Hays Travel - Zoe Preston

No Thank You Sadie for booking with me, it was a complete pleasure to help you. I'm sure your going to have a fantastic holiday

Rated 5 out of 5 stars

Zoe is always efficient and quick in…

Zoe is always efficient and quick in organising the holidays we want. Great service always.

June 7, 2023
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Reply from Hays Travel - Zoe Preston

Thanks Natalie for booking another holiday with me, It's always a pleasure to help x

Rated 5 out of 5 stars

Zoe delivers every time!!

Zoe is professional, patient, friendly and always searches for the best possible offers and solutions to your travelling/holiday needs, she is a pleasure to work with which I why I go back to her time and time again.

May 24, 2023
Hays Travel - Zoe Preston logo

Reply from Hays Travel - Zoe Preston

Thanks for booking with me again Tracey, it's always a pleasure.

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