A big thank you to Donna Shields, who came to our house to complete the Home Survey on our property. She made the whole experience easy and very straightforward by informing us exactly what it entaile... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
The phone answered promptly and all questions discussed and anything I needed sorted out by Ben. Fabulous customer service, which is hard to find these days.
Our surveyor, Jamie, was equally helpful and gave up his time to discuss our report, until we were all happy with the final copy. Just superb and made me feel in good hands.
A very professional service.
Douglas was extremely helpful to us as homeowners. Additional to his valuation survey he assisted us with advice on the needs of a prospective purchaser. We were impressed with the thorough examination of our property and that the valuation reflected our thoughts.
Greg carried out our Home Report…
Greg carried out our Home Report recently. He was friendly and professional.
Excellent service
Very helpful surveyor who was willing…
Very helpful surveyor who was willing to discuss her findings with me.
The surveyor that came to my home was…
The surveyor that came to my home was very respectful of the property that's what I thought was very nice
Daniel was very professional and knowledgable
Daniel was very professional , approachable, knowledgeable and fair. Was very pleased with this service from start to finish especially as they went out there way to schedule us in promptly as we had requested. Would definitely use this company again and 100% would recommend.
The survey was completed a matter of…
The survey was completed a matter of days after requesting it and the as processed and returned very quickly. I would highly recommend and would happily use this company again
Did the Home Report in the timescales…
Did the Home Report in the timescales expected and it seemed fair & accurate
very efficient
Daniel was very efficient and done the job in no time
Explained everything to us
Thanks again
The agent covered everything all…
The agent covered everything all aspects for the home report. He cleared up any issues we may have had.
He gave a professional and courteous service
Most helpful and and competent service…
Most helpful and and competent service from Douglas Mowat
Great Professional Service
The Surveyor, Greg Scrimgeour, was very professional in his approach and helpful in clarifying a few points. The Admin staff were very efficient in providing the background support.
Home report was completed quickly and…
Home report was completed quickly and to a high standard. Office staff were very helpful in guiding me through the process & procedures.
Apparently company policy to mark…
Apparently company policy to mark electricity as category in the home report 3 when it's dated. It was category 2 when we purchased The flat 5 years ago and there has been no issued with electricity. Mind you it's another company who hadbdone the home report when we bought the flat.
A lot of catrgory 1 from the previous home report became 2 with no valid reasons.
Imo, there has to be standards accrross the industry and not individual company policies ranking things differently.
Very disappointed at the harshness of the home report I recieved.
Very efficient and knowledgeable…
Very efficient and knowledgeable surveyor Explained everything that was being done and the process Excellent service delivery
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








