Harvey Donaldson & Gibson Chartered Surveyors Reviews 

151
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and efficient, often highlighting their helpfulness and clear communication. The service provided is frequently described as excellent, with many appreciating the thoroughness of inspections and the prompt delivery of reports, often within 24 hours. People are particularly impressed with the quick response times and the overall ease and stress-free nature of the process. However, some people were dissatisfied with the service, reporting rude and abrupt surveyors, poor attitudes, and a lack of knowledge during valuations. These customers also mentioned serious inaccuracies in reports that surveyors refused to correct, even with supporting evidence, and felt responses were defensive and dismissive.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as friendly, professional, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency, politeness,... See more

Response time

People report positive experiences with response times, highlighting the helpful, prompt, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thank you to Donna Shields, who came to our house to complete the Home Survey on our property. She made the whole experience easy and very straightforward by informing us exactly what it entaile... See more

Rated 5 out of 5 stars

Daniel was very professional and thorough with his inspection of the property. He was polite and kept us informed of what he was doing and what he was saying about the property. The report was produce... See more

Rated 5 out of 5 stars

Your speed in getting it booked in, done and written. India who came and completed it was very kind, highly professional and very reassuring. She explained and answered all my queries which I found... See more

Rated 5 out of 5 stars

Daniel carried out a home report survey at my property and from start to finish it was hassle free and so thorough. He was polite, corteous and really took the time to carry out his inspection and the... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

151 reviews

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4.5

All reviews

(151)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Customer Service

The phone answered promptly and all questions discussed and anything I needed sorted out by Ben. Fabulous customer service, which is hard to find these days.
Our surveyor, Jamie, was equally helpful and gave up his time to discuss our report, until we were all happy with the final copy. Just superb and made me feel in good hands.

April 16, 2025
Rated 5 out of 5 stars

A very professional service.

Douglas was extremely helpful to us as homeowners. Additional to his valuation survey he assisted us with advice on the needs of a prospective purchaser. We were impressed with the thorough examination of our property and that the valuation reflected our thoughts.

April 14, 2025
Rated 5 out of 5 stars

Daniel was very professional and knowledgable

Daniel was very professional , approachable, knowledgeable and fair. Was very pleased with this service from start to finish especially as they went out there way to schedule us in promptly as we had requested. Would definitely use this company again and 100% would recommend.

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great Professional Service

The Surveyor, Greg Scrimgeour, was very professional in his approach and helpful in clarifying a few points. The Admin staff were very efficient in providing the background support.

March 28, 2025
Rated 2 out of 5 stars

Apparently company policy to mark…

Apparently company policy to mark electricity as category in the home report 3 when it's dated. It was category 2 when we purchased The flat 5 years ago and there has been no issued with electricity. Mind you it's another company who hadbdone the home report when we bought the flat.
A lot of catrgory 1 from the previous home report became 2 with no valid reasons.
Imo, there has to be standards accrross the industry and not individual company policies ranking things differently.
Very disappointed at the harshness of the home report I recieved.

March 11, 2025

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