Harvey Donaldson & Gibson Chartered Surveyors Reviews 

151
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and efficient, often highlighting their helpfulness and clear communication. The service provided is frequently described as excellent, with many appreciating the thoroughness of inspections and the prompt delivery of reports, often within 24 hours. People are particularly impressed with the quick response times and the overall ease and stress-free nature of the process. However, some people were dissatisfied with the service, reporting rude and abrupt surveyors, poor attitudes, and a lack of knowledge during valuations. These customers also mentioned serious inaccuracies in reports that surveyors refused to correct, even with supporting evidence, and felt responses were defensive and dismissive.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as friendly, professional, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency, politeness,... See more

Response time

People report positive experiences with response times, highlighting the helpful, prompt, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thank you to Donna Shields, who came to our house to complete the Home Survey on our property. She made the whole experience easy and very straightforward by informing us exactly what it entaile... See more

Rated 5 out of 5 stars

Daniel was very professional and thorough with his inspection of the property. He was polite and kept us informed of what he was doing and what he was saying about the property. The report was produce... See more

Rated 5 out of 5 stars

Your speed in getting it booked in, done and written. India who came and completed it was very kind, highly professional and very reassuring. She explained and answered all my queries which I found... See more

Rated 5 out of 5 stars

Daniel carried out a home report survey at my property and from start to finish it was hassle free and so thorough. He was polite, corteous and really took the time to carry out his inspection and the... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

151 reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(151)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and timely.

Robert was very professional from the get go. He arrived asked pertinent questions, appeared through and ‘on the job’. No excessive chit chat (which we welcomed) and was timely. All in all a good experience. Slick and professional.

March 19, 2025
Rated 5 out of 5 stars

Great company

Great company, very professional. Greg the surveyor was excellent and answered any questions we had on Home Report. Highly recommend.

February 27, 2025
Rated 5 out of 5 stars

Professional, Efficient Service

The service was professional, fast and efficient. The Home Report documentation was provided as a thorough high quality package. My single query during the process was dealt with quickly using the using the HDG email query service.

March 12, 2025
Rated 5 out of 5 stars

Very pleased !

Daniel was really helpful during home report survey. Polite, friendly and very professional.
Communication was consistent. I would highly recommend Harvey Donaldson & Gibson.

March 17, 2025
Unprompted review
Rated 1 out of 5 stars

Hoping to hear back from the company

Hoping to hear back from the company, purchased a property surveyed by yourselves, home report stated there was no damp or mould, and that the flat was centrally heated via water filled radiators,however the damp was horrendous within 10 days of being there and the mould has been rife since moving in. Additionally the flat has exactly 1 storage heater that does not work. Very unhappy and looking to take legal action if you cannot sort this privately with me

January 16, 2025
Unprompted review
Harvey Donaldson & Gibson Chartered Surveyors logo

Reply from Harvey Donaldson & Gibson Chartered Surveyors

Good morning, Emily.

Thank you for raising this, in order for us to fully investigate this case, can you please email into info@hdg.co.uk and we will look into the matter immediately for you.

Best regards,

The HDG Team.

Rated 1 out of 5 stars

Will wait to see if I get a response…

Will wait to see if I get a response before writing a review.

March 4, 2025
Unprompted review
Harvey Donaldson & Gibson Chartered Surveyors logo

Reply from Harvey Donaldson & Gibson Chartered Surveyors

Good afternoon, Annie.

Our Business Manager will call you right away.

Best regards,

The HDG Team

Rated 1 out of 5 stars

Don’t use!

In the process of purchasing a property surveyed by this company. Based our offer in part on the age of the property and we have now found out that the property was built atleast 15 years prior to the date on the home report. Which is far as I am concerned is false advertising and completely unacceptable.
I would not recommend using these surveyors and if you are purchasing a home who they have surveyed I would recommend you do your own dd!

February 18, 2025
Unprompted review
Harvey Donaldson & Gibson Chartered Surveyors logo

Reply from Harvey Donaldson & Gibson Chartered Surveyors

Good morning, Natalie,

Thank you for taking the time to leave us a review.

We have searched the system but cannot locate any property details based solely on your name. We appreciate all forms of feedback and take any negative experiences very seriously.

To that end, could we ask that you email the property address and any further detail you feel important to info@hdg.co.uk and we will look into this for you.

Best regards,

The HDG Team.

Rated 5 out of 5 stars

Great service

Great service by Mr Brett. Done two valuations for me. Competitive pricing. On time and very professional. Thank you

February 4, 2025
Unprompted review
Rated 1 out of 5 stars

Use someone else

Used by bank for remortgage.
£80,000 less than market value a reliable estate agent had suggested 2 years prior.
Surveyor said twice he didn’t know how to value the property.
Got mortgage but at a worse rate.
Would never use for a home report if I was selling.

February 6, 2025
Unprompted review
Rated 1 out of 5 stars

The are not professional on there job…

The are not professional on there job the did a survey for bank they under valued the property and I have use anther Surveyer the value more then them I have phone them the lady said no point talking now we have send the valuation to the bank very bad service useless company.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Professional, polite and first hand local knowledge.

Joe completed a survey at my elderly parents’ property in Dundee this morning. Shortly after he left, mother was straight on the phone to tell me about it saying how professional and polite he was, and that he used to live locally so first hand knowledge of the area.

With so many stories in the media about rogue tradespeople it’s great to know there’s also people like Joe giving such a great service.

July 17, 2024
Unprompted review

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