Have been with Healthy Pets many times over the years. Have always found them up there with the most competitive quotes for the cover provided. I do move away every year or two as with all insurance c... See more
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Review summary
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My pet has been insured with Healthy Pets since 2021. As a rescue from Crete with mixed heritage she has enjoyed a fairly untroubled intoduction to the UK. Apart from a disgnosis of Giardia in her... See more
Company replied
I received my new quote for my cats health insurance, but found it had increased. I phoned to query this & spoke to a really helpful member of staff. She explained why it had gone up & between us we s... See more
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Hadn’t heard of this company before and worried I may regret going for one of the cheaper options rather than a well known brand. Our cat got extremely sick and had to undergo various tests and scans... See more
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Company details
- Insurance Agency
- also in
- Pet Store
Written by the company
Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.
Contact info
No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, United Kingdom
- 01730 268592
- heretohelp@healthy-pets.co.uk
- www.healthy-pets.co.uk
4.4
Excellent
4K reviews
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Very easy application process online
Very easy application process online - clear and easy to understand and navigate through.
September 7, 2026
Reply from Healthy Pets Insurance
Thank you for sharing your experience with us.
It is wonderful to hear that setting up your cover on our website went smoothly and that the layout made everything straightforward to complete.
Should you ever need anything else, our team is always happy to assist.
Kind regards,
Vicky @ Healthy Pets Insurance
reasonable price
September 14, 2026
Reply from Healthy Pets Insurance
Thank you for sharing your review with us.
It is wonderful to hear that you found our cover costs so realistic and accessible.
If you ever need any further support, please don't hesitate to reach back out to us.
Kind regards,
Rachel @ Healthy Pets
Disappointed 1st experience
Email with new documents not received, and took two separate attempts to contact to actually receive (NB was not in Junk or Spam folders)
September 9, 2026
Reply from Healthy Pets Insurance
Thank you for taking the time to leave us a review.
I am so sorry to hear about the delay in receiving your documents and the extra effort it took to get in touch with our team.
We would like to look into the issue you have raised within this review. I have sent you a request for more information—please could you respond to this, and we will look into the matter further.
Kind regards, Leanne @ Healthy Pets
Just simple and easy question to fill…
Just simple and easy question to fill in and a super quick quote given
September 14, 2026
Reply from Healthy Pets Insurance
Thank you for taking the time to write a review.
It is wonderful to hear that you found our process straightforward to complete and were able to get your pricing details so rapidly.
If you ever need any help with your account in the future, please feel free to reach back out to us.
Kind regards, Leanne @ Healthy Pets
read the small print with a fine tooth comb
I have been with healthy pets for 6 years. They are reasonably priced compared to other pet insurers and quick to process claims which are positives. However, if I could go back in time I wouldn’t insure my boy with them. My boy tore his cruciate and needed TPL surgery, it cost £3,600, we are insured for £4000 so we thought we would be covered but they have a clause that they only pay out £1,500 for cruciate damage. I had no idea and would never have insured with them if I knew they had clauses for different amounts for different conditions. So would recommend doing your shopping round and checking if other insurers have the same clause before you make a decision. Because once you’ve made a claim for a condition, unless you no longer want to be able to claim for that condition, you are stuck with the insurer you chose on day one for the duration of your pets life.
August 15, 2026
Unprompted review
Reply from Healthy Pets Insurance
Thank you for taking the time to post a review and for sharing your experience with us over the last six years.
We are really sorry to hear about your dog's injury and fully appreciate how upsetting and stressful it must be to find out about payout limits for specific treatments when facing such a high vet bill.
As we would like the opportunity to look into your concerns and review your policy details further, please send your details directly to us at complaints@insurancefactory.co.uk so a member of our team can review this for you.
We hope your boy makes a smooth and speedy recovery, and please reach out if there is anything else we can support you with.
Kind regards,
Vicky @ Healthy Pets Insurance
Reply from Healthy Pets Insurance
Thank you for leaving a review for us today.
It is great to hear that navigating our process was so hassle-free and that you found our premium to be very reasonable.
If there is anything else we can do for you, please let our team know.
Kind regards, Kirsty @ Healthy Pets
Have several other pets insured with…
Have several other pets insured with this company!
September 10, 2026
Reply from Healthy Pets Insurance
Thank you for taking the time to write us a review.
It is fantastic to hear that you have chosen to protect multiple animal companions with us.
If there is anything further we can assist you with, please feel free to reach out.
Kind regards, Tahara @ Healthy Pets
Excellent!
Have been with Healthy Pets for a number of years now and cannot fault their service. Customer service always positive and helpful, thank you!
July 10, 2026
Reply from Healthy Pets Insurance
Thank you for taking the time to write a review about your experience with us.
It is lovely to hear that you have remained with us for so long and that our staff consistently provide a great, reassuring experience every time you get in touch.
If you ever require further support from us in the future, we are always more than happy to help.
Kind regards, Kirsty @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you for taking the time to write a review about your experience.
It is wonderful to hear that you are so happy with the protection you selected and that you have peace of mind knowing your pet is properly looked after.
If you ever need any support going forward, please feel free to reach out to our team.
Kind regards,
Vicky @ Healthy Pets Insurance
Reply from Healthy Pets Insurance
Thank you for sharing your experience with us.
It is fantastic to know that arranging your cover was so straightforward and that we were able to offer you a far better price than your previous provider.
Please don't hesitate to reach out if there is anything else we can assist with.
Kind regards, Tahara @ Healthy Pets
Healthy pets gave me a good quote for…
Healthy pets gave me a good quote for my pet insurance and it was easy to get my insurance through their site
September 7, 2026
Reply from Healthy Pets Insurance
Thank you for taking the time to write a review.
It is brilliant to hear that our site made setting up your policy so simple and that you were pleased with the pricing.
If you ever need any assistance from our team going forward, we are always happy to help.
Kind regards, Tahara @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you for sharing your feedback with us today.
It is fantastic to hear that our advisor was so supportive and that we managed to lower your overall premium so significantly.
Please feel free to contact us if you need any additional guidance down the track.
Kind regards,
Rachel @ Healthy Pets
Been with healthy pets on and off for…
Been with healthy pets on and off for years, would recommend!
September 7, 2026
Reply from Healthy Pets Insurance
Thank you for taking the time to write a review about your experience.
It is wonderful to hear that you have been a loyal customer with us over the years and would advocate for our cover.
If you ever need any further support from us, please feel free to get in touch.
Kind regards, Tahara @ Healthy Pets
Fair price and what is covered.
August 29, 2026
Reply from Healthy Pets Insurance
Thank you for sharing your thoughts with us.
We are delighted to hear that you found our rates reasonable and that your policy details were clear and straightforward.
Should you require any further help, please feel free to reach out to our team.
Kind regards, Tahara @ Healthy Pets
Excellent cover
Great price with excellent cover that I wanted for my furry family member. Easy to use & understand website.
September 1, 2026
Reply from Healthy Pets Insurance
Thank you for taking the time to write us a review.
It is brilliant to hear that you secured such a competitive premium for your pet's protection, and that navigating our site felt clear and straightforward throughout.
Should you ever require any guidance from us in the future, please feel free to reach out.
Kind regards,
Rachel @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you for taking the time to leave us a review.
It is brilliant to hear that you had such a seamless experience with our team.
Should you ever need anything else in the future, please feel free to reach out.
Kind regards,
Rachel @ Healthy Pets
Very straight forward and easy to set…
Very straight forward and easy to set up and quick to reply with confirmation e mail (although the e mail did go to my junk box so didn’t notice it straight away), quick, easy and saved some money
September 3, 2026
Reply from Healthy Pets Insurance
Thank you for taking the time to leave us a review.
It is fantastic to hear that setting up your cover went so smoothly, that your documents arrived promptly, and that you bagged a great saving in the process. We appreciate your feedback regarding the confirmation email heading straight to your junk folder, and we will certainly keep that in mind to help improve our delivery.
If you ever need any additional support in the future, please do reach out.
Kind regards,
Rachel @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you for sharing your positive review with us.
It is brilliant to hear that you had such a seamless experience with our team.
Should you ever need anything else in the future, please feel free to reach out.
Kind regards,
Rachel @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you for leaving a review today.
It is brilliant to hear that getting everything sorted was such a swift, hassle-free process and provided exactly what you were looking for.
If you ever need a hand with anything else, our team is always happy to help.
Kind regards,
Vicky @ Healthy Pets Insurance.
Great service
Great service, friendly staff very easy website to use and navigate. Insurance explained great to deal with.
August 27, 2026
Reply from Healthy Pets Insurance
Thank you for taking the time to post your feedback about your experience.
We are delighted that you found our team so welcoming and our digital setup simple to move through, alongside having everything regarding your cover clearly laid out.
If there is anything else you require assistance with, please do not hesitate to reach back out to us.
Kind regards,
Vicky @ Healthy Pets Insurance.
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