Have been with Healthy Pets many times over the years. Have always found them up there with the most competitive quotes for the cover provided. I do move away every year or two as with all insurance c... See more
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Review summary
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My pet has been insured with Healthy Pets since 2021. As a rescue from Crete with mixed heritage she has enjoyed a fairly untroubled intoduction to the UK. Apart from a disgnosis of Giardia in her... See more
Company replied
I received my new quote for my cats health insurance, but found it had increased. I phoned to query this & spoke to a really helpful member of staff. She explained why it had gone up & between us we s... See more
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Hadn’t heard of this company before and worried I may regret going for one of the cheaper options rather than a well known brand. Our cat got extremely sick and had to undergo various tests and scans... See more
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Company details
- Insurance Agency
- also in
- Pet Store
Written by the company
Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.
Contact info
No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, United Kingdom
- 01730 268592
- heretohelp@healthy-pets.co.uk
- www.healthy-pets.co.uk
4.4
Excellent
4K reviews
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Very happy with the cover
Very happy with the cover, was easy to organise online, I have phoned and found the people very helpful
August 30, 2026
Reply from Healthy Pets Insurance
Thank you for sharing your thoughts with us.
We are delighted to hear that setting up your agreement via our website was smooth and that our phone advisors provided great support when you got in touch.
Please get in touch if we can be of service in the future.
Kind regards, Tahara @ Healthy Pets
Happy days
Had a new quote, which was £30, more, did a search on Moneysupermarket. And you guys gave me a quote for £3 more than I'm paying now, happy days.
August 6, 2026
Reply from Healthy Pets Insurance
Thank you for taking the time to share your feedback with us.
It is brilliant to hear that you managed to source such a competitive price through the comparison site and kept your costs virtually the same for another year.
If you ever need any support from us, please do not hesitate to reach out.
Kind regards, Tahara @ Healthy Pets
The price was good and the terms…
The price was good and the terms generally good but the cover doesn’t start for several days after the policy starts, so if my dog had an accident in the first week we wouldn’t be covered. Why??
August 30, 2026
Reply from Healthy Pets Insurance
Thank you for taking the time to leave a review.
We're pleased to hear that you found the price and policy terms competitive. However, we're sorry to learn that you were disappointed by the waiting period before certain cover becomes active.
We understand your concerns, particularly when it comes to wanting reassurance that your pet is protected from the moment your policy starts. Waiting periods can vary depending on the type of cover provided and are designed to help ensure premiums remain fair for all policyholders, but we appreciate that this may not always meet customers' expectations.
Thank you for sharing your feedback with us. If you would like to discuss this further, please contact our Customer Care team by email at CustomerCare@healthy-pets.co.uk or call us on 01730 268592.
Kind regards,
Chelsea @ Healthy Pets Insurance
Reply from Healthy Pets Insurance
Thank you for sharing your feedback with us.
It is wonderful to hear that you secured an excellent price for an upgraded policy to keep your feline companion fully protected.
If you ever need any support from us going forward, please feel free to reach back out.
Kind regards,
Rachael @ Healthy Pets
It good pet insurance
August 31, 2026
Reply from Healthy Pets Insurance
Thank you for taking the time to share your feedback with us.
We are so glad to hear that you are pleased with the cover provided for your companion.
If you ever need any further support from us, please feel free to get in touch.
Kind regards, Tahara @ Healthy Pets
Have been with them on automatic…
Have been with them on automatic renewal for years.
Renewal was so high I called for reqoute and got it for half the renewal price.
Helpful lady on phone sorted it for me.
My fault should have phoned each year for price.
Moral of it is if your not happy with the price call them.
August 27, 2026
Reply from Healthy Pets Insurance
Thank you for taking the time to leave a review. We are glad you called us to double-check your options, and we are delighted that our team member looked after you so well to get everything sorted out. We appreciate you sharing your advice about giving us a ring, and we are really pleased we could help you find a much better deal for your budget this year.
Should you ever require any guidance or assistance in the future, please do not hesitate to contact us.
Kind regards,
Karl @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you for taking the time to share your review with us.
It is great to hear that you found our online platform straightforward to navigate and the policy details easy to understand.
Should you require any further support from us in the future, please don't hesitate to reach out.
Kind regards, Tahara @ Healthy Pets
So easy just to see what plan suits and…
So easy just to see what plan suits and affordable prices
August 24, 2026
Reply from Healthy Pets Insurance
Thank you for your lovely 5 star review and feedback! We’re delighted to hear that you found it easy to explore our plans and choose one that suited your needs, while also finding our prices affordable.
If you have any questions or need any support, please reach out to the team who will be happy to help
Kind regards, Kirsty @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you for taking the time to leave a review.
We're glad to hear that you experienced great, efficient service and found everything easy to understand.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Healthy Pets
Good value for money.
August 23, 2026
Reply from Healthy Pets Insurance
Thank you for your review. We are glad that our premium offered great financial value and fit your budget well.
If you need any help with your policy, please let our team know.
Kind regards,
Karl @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you for taking the time to leave a review. We are delighted that you found our entire setup completely straightforward to navigate from start to finish.
If you ever need any further support from us in the future, please feel free to reach out to our team.
Kind regards,
Karl @ Healthy Pets
It was a simple straightforward and…
It was a simple straightforward and easy process
August 18, 2026
Reply from Healthy Pets Insurance
Thank you for taking the time to leave a review. We are delighted that you found our entire journey completely trouble-free and seamless from start to finish.
Should you ever require any guidance or assistance down the line, please do not hesitate to contact us.
Kind regards,
Karl @ Healthy Pets
Good service, good price would recommend
How pleasant to actually talk to a human being and one who had infinite patience with me (I have problems speaking due to growths in my throat) who explained everything very clearly. Policy quoted was a good price
August 20, 2026
Reply from Healthy Pets Insurance
Thank you for taking the time to leave a review. We are absolutely delighted to hear that you had such a positive experience speaking directly with our team, and that our representative showed such wonderful understanding and took all the time needed to guide you through everything clearly. It is also fantastic to know that you were pleased with the great rate offered for your premium.
If you ever need any further support from us in the future, please feel free to reach out to our team.
Kind regards,
Karl @ Healthy Pets
The premium price was acceptable
The premium price was acceptable and although not all the things I’d have liked to be covered aren’t, it’s still a good policy.
It would have been nice to be refunded for the initial cost of the pet (although I guess it’s not really THAT important after the pet has passed) but some financial help towards the cremation costs would help ease the situation. .
August 19, 2026
Reply from Healthy Pets Insurance
Thank you for your honest feedback! We’re pleased to hear you found the premium acceptable and that, overall, you feel you have a good policy. We appreciate your comments regarding the areas of cover you would have liked to see included, and we’ll certainly take this feedback on board.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Healthy Pets Insurance.
Reply from Healthy Pets Insurance
Thank you for taking the time to leave us a review.
We are delighted to hear that our agent was very helpful, well-informed, and friendly.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Healthy Pets
I only gave 4 star rating as this is a…
I only gave 4 star rating as this is a new membership. I don’t know how things will pan out when I need to make a claim. It will only be then will I know the about the service received. having said that, the process and application was straightforward and the person I dealt with was courteous and helpful.
July 17, 2026
Reply from Healthy Pets Insurance
Thank you for taking the time to leave a review.
It is great to hear that you found the process straightforward and that the agent you spoke with was courteous and helpful, though we fully understand that overall satisfaction also relies on how things are handled should you ever need to make a claim.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you for taking the time to leave a review!
We are so glad to hear you found everything easy to sort out.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Healthy Pets
The online process was very quick and…
The online process was very quick and easy to do
August 17, 2026
Reply from Healthy Pets Insurance
Thank you for taking the time to leave a review.
We're glad to hear that you found the online process very quick and easy to do!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Healthy Pets
Healthy Pets are on track
My pet has been insured with Healthy Pets since 2021. As a rescue from Crete with mixed heritage she has enjoyed a fairly untroubled intoduction to the UK.
Apart from a disgnosis of Giardia in her early years she has been resiliant and trouble free. Our claims were easy to deal with giving a quality experience until she was completely clear of the condition. Renewal of our policy is always a pleasure with helpful staff who often find a new policy at a much discounted price.
August 13, 2026
Reply from Healthy Pets Insurance
Thank you for taking the time to leave a review.
We're so glad to hear that your rescue pet is doing well and that you've had such a positive experience with us since 2021! It’s great to know that your claims were handled smoothly during her treatment for Giardia and that our team continues to make your renewals a pleasure by finding you discounted prices.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Healthy Pets
Ease of getting covered
Ease of getting covered
Fully informed of every aspect
Competitive rice
August 13, 2026
Reply from Healthy Pets Insurance
hank you for taking the time to leave us a review. We’re pleased to hear that you found it easy to get covered, felt fully informed throughout the process, and were happy with our competitive price.
If you have any further questions or need assistance with your insurance, please don’t hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Healthy Pets
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