healthypaws.com Reviews 

I am so happy and relieved that I chose Happy Paws Pet Insurance for my Golden Retriever. The first year my dog was having trouble absorbing B12. She had to have a lot of shorts for maybe 6 to 9 months. They paid out more than I paid them. I was scared they'd dump us off of the insurance or raise the premium double or triple. Nope. They kept us and the premium went up only a few dollars a month. And they paid me back within a few days. Recently she had to have an emergency spay to save her life. Again, we got paid back within 4 days! They are awesome! I chose them mainly because Golden Retrievers have a very high cancer rate. I've heard it's 50%. Healthy Paws have no limit or cap how much they'll pay out over the life of your pet. Anytime anyone on FB asks about pet insurance, I ALWAYS highly suggest Healthy Paws to everyone! They won't disappoint you at all!

My too smart for his own good dog opened a mason jar and ate a bunch of chocolate. At the emergency clinic you could tell the vet wanted to keep him overnight but was worried the expense would be too much. I said I have pet insurance and her whole body relaxed. My doggo got the best care, has no liver damage and is back to his old self. I received a reimbursement check within a week and can now pay off my credit card with zero interest. So thankful for Healthy Paws

I have been a loyal customer of Healthy Paws through two dogs and over 15 years. My dog, Daphne, is 11 years old with 0 health problems. We started by paying $30 and every year her premium has increased an incremental amount. $10 here and there, sometimes less than $10. Suddenly, she's over 10 years old and poof, the premium has increased over 100% in the past two years.

In the passed two months ALONE, we have had two increases on our premium, one from $90/month to $127 then a month after that increase, our premium went to $158. The second increase was because we moved 1.5 miles down the road. As if this location increases are pet costs by 360 a year. Still have the same vet, same emergency services and live in a safer neighborhood so, please, someone from healthy paws explain the justification of that hike. I'd love to hear the logic.

There is no discernible reason for this increase. The point of insurance is for the healthy young animals to pay for the costs of the older ones and when they get older, the younger animals will help pay for them. It's truly a simple and old fashioned business model that has turned predatory to take advantage of loving pet parents in the past decade and Healthy Paws used to be the exception and now, they're apart of the prefatory health insurance rule.

Every time I talk to customer service, they mention increases in rates at the state level. I have contacted the state and these increases are not reflective of the 60% increase in costs in two months! They have quoted me around a 10% increase in pet insurance costs in the past year. Therefore this is DIRECT evidence of Healthy Paws predatory practices of cash grabbing in the name of inflation. Inflation isn't 60%, kids.

They are simply taking advantage of the fact that I have been a long-time client, care about the wellness of my pet and know they likely won't have to pay out on my pet because of her good health. This increase is absolutely arbitrary and exists to line the businesses pockets and the pockets of their shareholders.

I'd stay the heck away from Healthy Paws your choices are more abundant than they were when my dog was a puppy. They don't value long-time customers, they clearly don't care about pets more than the almighty dollar and certainly do not work with anyone regarding price.

A true consumer and pet parent's nightmare.

We have had our two dogs insured for several years. Healthy Paws has always been easily to work with - gluing claims is simple and checks arrive quickly. Their customer service is great and there are no surprises. Highly recommend.

Our little Maltese had a herniated disc in his neck and needed surgery right before Christmas. Thank goodness we had Healthy Paws insurance. They paid 80% of the $5000 bill within 2 days, Unlike other Pet insurance policies, they do not have an annual limit (often $3-4K max). This was such a stressful situation for our family, but Healthy Paws gave us peace of mind at least with the financial aspect. Great company!

I would never have a pet without pet insurance. Healthy Paws has been fantastic for my hyperactive German Shorthaired Pointer. She is a hunting dog, and is prone to all types of injuries. Healthy Paws actually checks on your pet to see how they are feeling, and pays claims promptly. Great company.

The issue here with Healthy Paws is they used to be a good company prior to changing their underwriter a few years back. If you notice they used to be rated pretty high and lost their standing in the last few years around the time they switched to the current underwriter. The current underwriter has been involved with several legal issues. Look them up and you will see. Westchester is the underwriter.Many of the reviews here are solicited by the company and to people who are early in their policy. However, the company then increases your rates significantly after a period of time and that is why you mostly see reviews here for people that have not been with them as long.If you had asked me to write a review a few years ago, it would have been very different than what is now. It is a completely different company now than it was even a few years ago before they switched to their current underwriter. Now claims are delayed, you are asked for the same paperwork over and over, rates are through the roof. Then the company states well the rates are based off of claims in your region and expenses but never share that data with the consumer. If you are raising the rates based off of that data, don't you owe it to the people that you are raising the rates on to be transparent with that data? Once they have you on the line, they know that they can increase your rates because you can't switch to another insurance carrier without pre existing conditions and they know that. You are better off to take the money you would be paying them monthly and put that in a special fund for your pets and let it grow interest. Use it when you need it for your fur babies and if you don't need it then that money stays with you rather than going to a company that, in my opinion, is only going to take you to the cleaners in the long run.I am sorry to say that Healthy Paws is no longer the company they once were and the moment they started with that underwriter is when the trouble began.They will probably write a standard reply here saying to contact them and they are concerned, only to find out that you will be promised a return call or email and they do not get back with you. Only a promise they will return a call or email and then that never happens. Again, a few years ago this would not have been the case.

My dog had emergency surgery at an after hour’s emergency vet. It was very expensive but I didn’t hesitate because I knew I could rely on my Healthy Paws insurance. I submitted the claim and was reimbursed in 4 days for everything except the exam fee (which I know is not covered). What a relief!

Great pet insurance company! I've had other pet insurance dealings in the past and I wish I knew about Healthy Paws with the fur kids I had years ago. Healthy Paws has great customer service, they process your claims expeditiously, accurate and efficiently. Their plans are customized to how much your deductible you want to set and the reimbursement level. There's much value with this company and I highly recommend them!

Our 4 year old dog needed unexpected major back surgery and Healthy Paws was there when we needed it most!! Easy and quick claim process. Healthy Paws was a HUGE help.

This policy has been a life saver. My 3 yr old dog has had 3 surgeries and Healthy Paws has been great for each one. They walked me through what would be covered before each surgery and then processed my claims quickly when I submitted them.

They also send this email after you submit a claim and tell you to take care of your pet and they will contact you if they need more info.

They also check in on your pet after surgery. The customer service, response time and coverage has been amazing! Hopefully I won’t need to keep using it this often but It really is nice knowing it’s there if I need it.

I was skeptical about getting pet insurance after never having it before. Thank god we had Healthy Paws Pet Insurance. Our little puppy has been in and out of hospital. I submitted claims right after his visits and was paid promptly with no issues. They also followed up to check on my pup. I highly recommend

Absolutely worst experience with this company. My cat tragically died 2 months ago with complications costing over $3k. I’ve sent them all the invoices and medical records multiple times but they keep “losing” them. I’ve called customer service 3 times and every time they are disorganized and confused, barely locating my claim. they can’t find anything i’ve sent and told me they will take care of it, then I don’t here anything for weeks, call back and nothing has been done. On top of that, even though we have notified this company many times that our cat has died, they are STILL charging us each month. I honestly have very little hopes for them actually getting this claim completed. Dealing with this nightmare while mourning my cat has been an outrageously horrible experience. Use literally ANY other insurance company

Highly recommend Healthy Paws! I was able to get the best care for my sick cat when I had to take him to emergency room. They paid quickly with no issues what so ever.. I have all 6 of my pets insured with them because it gives me peace of mind since veterinary care is so expensive.

I really appreciate this company. Over 6 years I've had a few claims, but my dog recently had a big emergency. Required one minor and major surgery at two different emergency vets. They covered everything that is stated in my policy. What a relief to us! The bills were large and we were so freaked out about the cost of everything. Healthy Paws to the rescue. Also, I'd like to add that I love everyone there I've ever talked to on the phone. So kind and they go above and beyond. How refreshing!

Over the past 8 years with Healthy Paws our dog developed two separate chronic diseases, and I'm up to claim number 37 with them right now. I have been treated with nothing but courtesy by the super helpful, friendly customer service people at Healthy Paws. They have paid us quickly every time, too. I can't get over what a great insurance experience this has been - and I wish it could be this easy with human insurance! The only thing that's tough is that the monthly cost has gotten really high. It's still been worthwhile for sure, but I don't know how they set their rates, so I don't know how much our next dog will cost to insure with them. No matter what, though, I'm really glad that we got this pet insurance, or our sweet old dog wouldn't have had the long and comfortable life he's had with us. We're very grateful to Healthy Paws for making that possible.

I have had Healthy Paws for many years for several dogs. They have covered 2 major surgeries - including one that cost about $8,000 - as well as a host of other issues that have come up. Their service was absolutely the best it can be - meaning they covered everything they should have and sent payments quickly.

I had Healthy Paws for about 8 years, in which they raised my rates the last 5, and although they say they cover Emergencies, they didn't cover mine. I have the paperwork from the Vet that says Emergency and they refused to cover it.

Just the standard Insurance company, in which there are no good ones.

Our Labrador Joss injured himself and was paralyzed all of the sudden, he was diagnosed with a slipped disc and had to have emergency surgery. After a long stay at the hospital he is home and is expected to fully recover. Having healthy paws for pet insurance was such a relief as they covered all the costs. The claim processing was very quick and hassle free.

Healthy Paws is reliable and efficient. Claims are completed within two days with a check in the mail. Thank you for the amazing coverage and follow up emails. If I could give Healthy Paws 100 stars I would!