healthypaws.com Reviews 

The good news is Healthy Paws does make claim submission easy, they process claims quickly and customer service representatives are helpful and always nice. The bad news is they NEVER pay for veterinarian exams, even if it is an emergency visit, or follow-up illness visit. That is bad news for me as my pet will require monthly follow-up visits for about a year as she recovers from Blastomycosis. I did read their benefits carefully before signing on, but thought the excluded "veterinary exams" meant wellness exams - not so. I cannot change companies now because this will be an existing condition, so I'm stuck. They also charge a deductible, then only pay 80% of eligible fees. I hope this helps you be better informed than I.

Two paws up for this company!! Our 10 month old German Shepherd was very sick with a respiratory issue and hospitalized for 3 days. We paid the emergency vet bill upfront then submitted the invoice to Healthy Paws. Within 2 weeks we received a check for the amount agreed upon within our selected coverage plan. It was all done online with no hassle or confusion. Their website is easy to use and the correspondence was great. The staff at healthy paws even checked in on our pup a few days later to make sure he was feeling better. I have recommended them to all my fellow pet lovers! We are grateful we selected Healthy Paws for our boy, Jax!

I’m so happy I got this pet insurance when I first got my new puppy, I didn’t want to risk not treating him if there’s an accident or some illness that is so unpredictable, due to high cost of veterinary treatment. Healthy paws claims were so helpful and prompt in reimbursement of my vet bills for emergency surgery my puppy needed for blockage in his little intestine. And they checked to make sure my puppy was doing well after treatment. Thank you Healthy Paws.

I have made two claims within the past 6 months and have received reimbursement within a week of filing. I can't recommend Healthy Paws Pet Insurance company enough praise.

Healthy Paws has been great to deal as we had to go thru two expensive surgeries on our dog. Their claim processing is straightforward, easy to understand and allows vets to make a claim for you. Their response time is phenomenal. We received our checks for reimbursement in a very timely fashion. I highly recommend Healthy Paws to anyone who has an active pet or even an older pet that might eventually need insurance.

When my Chichi mix became sick and needed a life saving survey it was going to cost thousands. We had the money direct deposit in the bank 4 days after submitting the claim. Moki is doing much better. I am a 20 year vet tech and I recommend healthy paws!

I got Healthy Paws insurance when I adopted my GSD, Waldo in July of 2012. I have maintained the policy and even added my pitbull, Bruce in 2016. Last year was the first time Waldo had claim. It was at that time that I learned how the Healthy Paws deductible works. We have a $500 deductible - so I figured the first $500 of eligible bills would go to my deductible and then they would start covering at the 80/20 split. - WRONG. They reduced my eligible bills by 20% (my copay amount) which meant that I had to pay $625 before my deductible was met. This is not how other insurance companies do it.

I was still not going to make a bad review based on that - I just figured that I learned how they did business.

The issue is that I got my annual increase email and my premium is scheduled to go from $133.96 to $319.64. Yes, I got a 240% increase. Waldo's insurance cost was $66.98, new rate $203.92 (304% increase) Bruce's rate was $66.98, new rate $115.72 (173% increase)

Total amount of my claims paid $1,174.64. Not very much. And now my new rates would collect that amount in just under 7 months.

Healthy Paws is great - as long as you don't need them and they collect your premiums. So sad that I paid them all these years.

They have been ok processing claims, but have been giving me the run around lately. Won’t respond to my emails asking what would/wouldn’t be covered as part of a estimate from my vet. Very, very annoying.

Generally happy with Healthy Paws - claims and super easy and their app is great. One complaint is that rates have skyrocketed quite a bit every year!