Heatcraft Limited Reviews 

133
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, friendly and professional staff who always arrive on time, clean up thoroughly afterwards, and explain the entire repair process clearly. People note that urgent plumbing and heating issues, such as dangerous leaks and broken boilers, are resolved quickly with minimal disruption. Some reviewers were not happy with the overall service, mentioning frustrating situations where underlying faults were not properly diagnosed or resolved. A few people also felt that certain staff members lacked proper communication skills, were unhelpful, or caused additional damage during their visits.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficient and thorough work... See more

Staff

Consumers find staff to be exceptionally polite, professional, and helpful. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quick response. Very professional, had all the right tools. Very polite engineers, respectful and friendly. Dealt with an awful blocked drain very quickly and cleared up after. Will definitel... See more

Rated 5 out of 5 stars

Heatcraft were nominated by our home insurance company to check on a leaking toilet once we discovered staining from around the boxed in pipework. They initially attended on Bank Holiday Monday to a... See more

Rated 5 out of 5 stars

Friendliest staff I have experienced I years. They know for sure what hat they are doing and are very understanding and experienced .. staff are friendly and even willing to explain the process of th... See more

Rated 5 out of 5 stars

Jade was very polite and helpful, she made sure to get someone out to me as soon as possible. Lewis & Joe were here within a couple hours and identified the problem very quickly. Fantastic service fro... See more


Company details

  1. Heating Contractor

Written by the company

Gas & Plumbing specialists


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

133 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(133)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Louis of Heatcraft did a great job in…

Louis of Heatcraft did a great job in fixing an internal drain blockage that was making my washing machine inoperable.He expertly and professionally re-worked and installed additional piping as well as doing a thorough job in removing the blockage from the garden side, using the specialist equipment skillfully. Happy with job.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Insurance company approved tradespeople

Heatcraft were nominated by our home insurance company to check on a leaking toilet once we discovered staining from around the boxed in pipework. They initially attended on Bank Holiday Monday to assess the issue and report back to our insurer, and as soon as the authority was obtained they were back to cut the panels away and replace the leaking soil pipe on our 8 year old house.
Great work and communications and minimal fuss and disruption.
Well done!!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Louis was punctual, able to diagnose the issue rapidly, and a very knowledgeable and pleasant person. He left us with a feeling of confidence in his honest and professional opinion.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

A very cheerful young engineer did a highly efficient job.

A very cheerful young engineer fully explained his service procedures and confirmed everything was in excellent order with our gas boiler.

His working area was left clean and clear.

Good to get a phone call about half an hour prior to his arrival so we were prepared for him.

We'll be very happy to see him again next year.

May 1, 2026
Unprompted review
Rated 4 out of 5 stars

Nice guys and good service

Did a great job getting our boiler fixed, explained that their supplier couldn’t deliver parts over the weekend but all fixed by Monday as communicated. Slight delay between communication between them and insurer but otherwise they were very helpful would use again.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️


Excellent service from Heatcraft Ltd. Lewis was professional, on time, and quickly found the issue. He explained everything clearly and left the area clean and tidy.

Honest, reliable, and no unnecessary work suggested — exactly what you want. Highly recommended.

April 23, 2026
Unprompted review

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