Heatcraft Limited Reviews 

They have been called out for two separate instances to the property. Each time blamed the Honeywell Smart System but did not diagnose the underlying cause. Another heating company diagnosed the fault at first attempt each time. This firm still charged and billed my insurance company, without providing any service. Also found staff quite rude and did not want to listen to me regarding the fault. Incredibly poor service and lack of expertise.

Friendliest staff I have experienced I years. They know for sure what hat they are doing and are very understanding and experienced .. staff are friendly and even willing to explain the process of the install .. Thanks HeatCraft for a wonderful
Experience with your services .. the two guys who came to install our boiler have our thanks and gratitude :)

Just use heatcraft for an emergency with a water leak. What an incredibly efficient organisation! They kept us informed on what was going on and the fitter couldn’t be faulted. Clean tidy and friendly. I would I would recommend them to anybody

Jade was very polite and helpful, she made sure to get someone out to me as soon as possible. Lewis & Joe were here within a couple hours and identified the problem very quickly. Fantastic service from all representatives.

Great service, speedy and efficient. Polite and pleasant - thanks 👍🏼

Engineers worked efficiently and professionally. Were willing to explain everything and left everything clean.

Was assigned Heatcraft via the home emergency cover with my bank. They attended and advised they'd have to come back another day and access our leak via the ceiling on the ground floor.

They arrived 2 days later to carry out the repair, made 3 large holes in my ceiling, didn't find the leak and charged £300.20 in total.

They left and closed the job stating they'd need to take up the toilet tiles and floor to locate the leak and I should go through my buildings insurance. All the time my house still has a constant leak.

My issue with this is that the £300.20, including £50.20 excess of my own cash was paid to fix the emergency which didn't happen. They refused to offer any refund even though their report states they'd quoted for 4 hours labour and in fact only attended my property for little over an hour in total over the 2 visits.

After some complaining I got my £50.20 back but they've still taken £250 for making 3 holes in a ceiling from another company.

A plumber called Dean attended and he was very professional and efficient. I would definitely use heat craft again.

Jack and Lou were efficient, very polite and tidy.

Great company. Highly recommend.

Thank you Jack

Quick and easy, clean and professional

Very prompt and efficient. Good communicators. Would use again.

Boys did a great job of fixing my problem. It was not easy to figure out what was wrong. They worked hard and fix it. Drew and Lou did a good job of fixing. Thank you 👍.

Engineer was polite, professional and equipped.

Although I stated in a call to a heatcraftltd administrator (Laura Lawrence) that there was a child in the house she arranged an engineer visit several days later.
I contacted Her again as the situation was worsening and she managed to arrange an earlier visit.
The engineer who attended was friendly, stayed for a few minuteds making a diagnosis and stating that parts would have to be ordered.
a few days later i contacted the office again as I had not heard back regarding a timeline for the repair, Laura Lawrence said that it would take up to 3 working days at least to get the parts in.
I was contacted within the next few days and told that the parts were available and the engineer visit for the repair would be on the thursday the 9th January.
The engineer attended in the afternoon and replaced the expansion chamber.
This repair was unsuccessful and the boiler showed the same error message.
I moved my wife and 3 year old daughter into alternative accommodation
I then contacted their service desk and complained that the boiler was not fixed. I was told that the engineer would attend the following week. I said that this was not acceptable (i urge the director Martha Kelleher to please refer to the recorded calls).
I was called back later on the 11th and told that an engineer would attend the following morning, I was complimentary to Laura for making the effort.

The following day(12th January 2025) I waited at the house in the cold from 08h00 to well after 13h00 and no-one attended. The temperature remained close to freezing all day.
Around 14h00 Jack Johnson called me to say that there had been a road traffic accident and that was why the engineer did not attend. I said I was sorry that this happened but I complained that i should have been informed earlier as I had waited the whole day in the house. Jack then went on a rant about how the service engineer was more important than letting me know. Each time I tried to speak he spoke over me and reiterated that the service engineer who was in the road traffic accident was more important than CUSTOMERS. Jack went on to state that someone was on their way to me that afternoon and I said there would be no-one at the house to receive the engineer. and agreed with Jack that the following day would be better No-one attended the following day!

I tried to call Heatplan for two days but was unable to contact anyone and some strange voicemail service terminated the call.

This afternoon I spoke with Laura Lawrence again who said that there would be no attendance of an engineer to the property as the company had decided I had been rude. THIS WAS NOT THE CASE JACK WAS RUDE TO ME. And an extra £175 pounds was deducted from my account for the botched repair. Laura went on to say I was also rude to her at times however i deny this and would urge anyone querying this to review the recorded conversations.

ON THE COLDEST DAY OF THE YEAR THEY REFUSED TO ATTEND TO A HEATING PROBLEM WHERE THERE WAS A 3 YEAR OLD IN THE HOUSE

Great service and really quick response to our emergency . Highly recommend this company

Dean from Heatcraft did an amazing job on a leaking radiator pipe. I was expecting to have the system drained down. But Dean somehow managed to fit a new compression joint without draing down. He was polite and worked at pace to repair the pipe. He clearly knows his craft. Thanks Dean

Jack the engineer was very efficient. He was very patient answering all my questions.He checked the boiler and spotted the issue straight away. Great service. If i have any issues in the future i would definately like to use heat craft services in the future and I would definately like to recommend your services. Thank you for getting our boiler back up and running.

Useless booked a day off. They phoned and blamed it on the part not being delivered. No apology very rude woman. Would not recommend. The only reason for the visit was the engineer to replace the pressure guage that he broke on previous visit.

Excellent boiler install
The guys were very pleasant and knew what they were doing. Despite a few setbacks which were no fault of their own they stayed and overcame the issues and installed my boiler. I was very happy with their work and would happily use them again.