Heatcraft Limited Reviews 

133
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, friendly and professional staff who always arrive on time, clean up thoroughly afterwards, and explain the entire repair process clearly. People note that urgent plumbing and heating issues, such as dangerous leaks and broken boilers, are resolved quickly with minimal disruption. Some reviewers were not happy with the overall service, mentioning frustrating situations where underlying faults were not properly diagnosed or resolved. A few people also felt that certain staff members lacked proper communication skills, were unhelpful, or caused additional damage during their visits.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficient and thorough work... See more

Staff

Consumers find staff to be exceptionally polite, professional, and helpful. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quick response. Very professional, had all the right tools. Very polite engineers, respectful and friendly. Dealt with an awful blocked drain very quickly and cleared up after. Will definitel... See more

Rated 5 out of 5 stars

Heatcraft were nominated by our home insurance company to check on a leaking toilet once we discovered staining from around the boxed in pipework. They initially attended on Bank Holiday Monday to a... See more

Rated 5 out of 5 stars

Friendliest staff I have experienced I years. They know for sure what hat they are doing and are very understanding and experienced .. staff are friendly and even willing to explain the process of th... See more

Rated 5 out of 5 stars

Jade was very polite and helpful, she made sure to get someone out to me as soon as possible. Lewis & Joe were here within a couple hours and identified the problem very quickly. Fantastic service fro... See more


Company details

  1. Heating Contractor

Written by the company

Gas & Plumbing specialists


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

133 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(133)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Jack’s the real deal!!

Jack’s the real deal!!! Kept me informed about the appointment time, came in bang on time, Was extremely professional and friendly plus he got the work done in little or no time!! Cleaned up after himself as well. Very pleasant guy. Comes highly recommended. Thanks Jack!!!

October 6, 2024
Unprompted review
Rated 5 out of 5 stars

A tremendous service all round

A tremendous service all round!
From booking an emergency appointment to the initial visit and investigation, Heatcraft have excelled. I have a warm air boiler that was installed many years ago and the valve was seeping gas. Through a miracle, a part was sourced and today fitted with precision by Dean. Thank you to all the Heatcraft Team, you were there when I needed you most - as now, with the cold autumn days coming, the heating needs to be switched on! 🍂

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Efficient

Jack was really efficient with his job and went above and beyond to ensure it was done at a good standard. Easy to talk to and explained the process

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Job well done

Very fast and reliable. Fixed price. Drew and Jake came home in time and finished the job quickly and efficiently. Thank you so much.

September 2, 2024
Unprompted review
Rated 2 out of 5 stars

Just to say not a good boiler service…

Just to say not a good boiler service not even clean the inside not happy this company works for Edf and Domastic and general which they should use better engineers different company

April 17, 2024
Unprompted review
Heatcraft Limited logo

Reply from Heatcraft Limited

Good evening
We are very sorry to hear you was not happy with the routine service carried out on behalf of Domestic & General. Could you please email enquiries@heatcraftlimited.co.uk with your address so we can investigate further?

Rated 5 out of 5 stars

Good communication from start to finish…

Good communication from start to finish from office & engineers. The engineers put right leak I had with my boiler that another company cause.
All engineers Jack, Mitch & Jake knew what they were doing.

August 20, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely useless

Absolutely useless. Their engineers do t know what they are doing. They are just interested in selling you a new boiler instead of fixing it. Very rude staff too.

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

I cannot thank Heatcraft enough

I cannot thank Heatcraft enough! Especially Jade, and her Manager, whom approved the additional drain blockages which were undertaken by the Engineer, Louis

Louis was incredibly dedicated, professional and hard working in ensuring no parts of the pipes/drains were left unresolved. He worked incredibly hard and could not have been more helpful.

I am indebted to Heatcraft for resolving what was a very stressful situation

Thank you

I wish you All well.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service, replaced my old boiler without any problems. They were polite, cleaned everything up after themselves. Before leaving they gave me a rundown of all the work that was done, showed me how to use the new boiler and the mobile thermostat.

The only downside was that we were informed that we would get a call 30 minutes before they would turn up but unfortunately we had no call and were caught in the midst of getting the kids to school. All in all this wasn't enough to drop their score lower than a 5 star.

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

I would highly recommend Heatcraft from the initial booking appointment to job completion. Excellent customer service and easy to communicate with them. My heating engineers were Drew and Jake who were friendly and professional and after completing the repair left everything clean and tidy. A great team.

June 13, 2024
Unprompted review
Rated 1 out of 5 stars

Waste of my Time!

Waste of my Time!

Tok a day off work and sat around all day waiting for them to show and not even a call. Really poor and unprofessional service!!

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

New heating system installation

Heatcraft installed a new heating system and took great care in carrying out the work with minimal disruption and with great care and planning to ensure as much pipework as possible was installed under floorboards and kept hidden as much as possible.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Fast and efficient service.

Fast and efficient service.
Few hours after assessing I needed a new boiler, Heatcraft team remove and installed a new one on the same day.
I recommend this company, great job done!
Thank you!

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Difficult repair

I had a difficult repair as a result of the flue pipe having been cemented through the wall which meant replacing the seal was going to prove to be challenging. I was however very impressed with Jack and Jake who attended and managed to complete the job without having to damage the flue or wall as initially suspected. Really pleased with the overall service.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

HEAT CRAFT REVIEW

The plumber phoned before he arrived as arranged and he gave me his ETA. He arrived on time and his name was Henry.

Henry explained exactly what the problem was and advised me what he intended to do.

Even though it wasn't a major job, Henry did not trivialise the job, or talk down to me but dealt with it in a professional manner. Once he finished the job he showed me the tap was secure and in working order, and asked that l check the tap was secure which l did.

Henry was polite, respectful and professional whilst on my home, and he showed no irritation about coming out on a Saturday!

I am happy with the job Henry done and how he conducted himself whilst in my home.

April 6, 2024
Unprompted review

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