Heatcraft Limited Reviews 

133
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, friendly and professional staff who always arrive on time, clean up thoroughly afterwards, and explain the entire repair process clearly. People note that urgent plumbing and heating issues, such as dangerous leaks and broken boilers, are resolved quickly with minimal disruption. Some reviewers were not happy with the overall service, mentioning frustrating situations where underlying faults were not properly diagnosed or resolved. A few people also felt that certain staff members lacked proper communication skills, were unhelpful, or caused additional damage during their visits.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficient and thorough work... See more

Staff

Consumers find staff to be exceptionally polite, professional, and helpful. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quick response. Very professional, had all the right tools. Very polite engineers, respectful and friendly. Dealt with an awful blocked drain very quickly and cleared up after. Will definitel... See more

Rated 5 out of 5 stars

Heatcraft were nominated by our home insurance company to check on a leaking toilet once we discovered staining from around the boxed in pipework. They initially attended on Bank Holiday Monday to a... See more

Rated 5 out of 5 stars

Friendliest staff I have experienced I years. They know for sure what hat they are doing and are very understanding and experienced .. staff are friendly and even willing to explain the process of th... See more

Rated 5 out of 5 stars

Jade was very polite and helpful, she made sure to get someone out to me as soon as possible. Lewis & Joe were here within a couple hours and identified the problem very quickly. Fantastic service fro... See more


Company details

  1. Heating Contractor

Written by the company

Gas & Plumbing specialists


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

133 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(133)

64 reviews in the last 12 months

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Rated 1 out of 5 stars

Lier …

The toilet seat was found not fitting toilet bowl while their engineer came and tried to adjust to fit it. Finally after adjustment, he admitted the toilet seat was not fitted and would order replacement, took a few picture for ref. However, their cs said it was fit and meet specification. It s just a joke !

July 14, 2022
Unprompted review
Heatcraft Limited logo

Reply from Heatcraft Limited

Hello Mr Tong
We believe you may have left a review on the wrong company as we have not fitted any toilet seats recently and cannot find a customer with your name on our system. We would appreciate some more clarification on this matter please?

Rated 5 out of 5 stars

Bathroom Transformation May 2021

Robert and Derek have just finished a complete refurbishment of my bathroom. They were exceptionally professional and competent in the work they carried out. They were punctual and updated me from start to finish as work progressed. The job they did was truly transformative and I cannot praise them highly enough. They were friendly and mannerly and respected the fact that everything had to be executed in exactly the way I wanted. Appropriate advice was offered and sought and responded to immediately. They showed genuine empathy in relation to the fact that this was going to be a significant financial outlay. Cost was competitive and fair and materials used were top quality.
Anybody needing similar work to me, I can honestly say, look no further.
Stephen Murphy,
Bray, Co. Wicklow.

May 12, 2021
Unprompted review
Rated 5 out of 5 stars

Heatcraft Limited

Mick from Heatcraft Limited came out to fix my boiler. He was very good, friendly and efficient. He fixed my boiler, honest and trustworthy too as I over paid and he came back with the difference.

The day before I had someone from check a trade who could not fix the problem and said I needed new parts and to fix it would cost me in total £700. Heatcraft managed to get it fixed with in a fraction of the price properly.

February 22, 2021
Unprompted review
Rated 5 out of 5 stars

Boiler service

Excellent service had my boiler serviced today,engineer Mick arrived on time a friendly and conscientious chap with Face covering, kept his distance at all times, I would highly recommend this company.

October 26, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service and value

We started to have a problem with the chimney on our solid-fuel stove, so contacted Heatcraft.

As it was "Lockdown" we weren't surprised to be told that at that moment, they couldn't visit.

As soon as it was possible, their surveyor arranged a visit - he was prompt, efficient and helpful.

Within the limitations of supplies, we quickly had a new chimney

The installers were friendly, efficient and highly competent.

We have had dealings with Heatcraft for about twenty years and never been disappointed.”

August 29, 2020
Unprompted review
Rated 5 out of 5 stars

I have received the services of HeatCraft Ltd. and can recommend them highly

I have received the services of HeatCraft Ltd. over 5 years and cannot speak too highly of them. Their engineers are efficient, professional guys who have never failed to do an excellent job on any problem I have had - and have such a positive, helpful attitude without any fuss or attitude. The office staff who handle your problems and allocate engineers as the earliest opportunity could not be more helpful, with such great person skills. I get the feeling with all their staff with whom I have interacted that their customers and their needs really do matter. I would highly recommend HeatCraft Ltd. both as to quality of work and as to genuine helpfulness and a real desire to give you excellent service.

March 8, 2018
Unprompted review
Rated 5 out of 5 stars

Great service by Heatcraft Ltd

On the recent day of our house move we disconnected the washing machine and the tap snapped off the mains pipe - water everywhere, you can imagine the stress as we were just about to vacate the property! I called Heatcroft on recommendation from a local estate agent and within a relatively short space of time Mike turned up and calmly dealt with the situation and calmed me down as well. A very friendly, efficient and reasonably priced service, we were very impressed.

January 24, 2018
Unprompted review
Rated 5 out of 5 stars

great service, great company.

I have been using Heatcraft for many years now. They have carried out many jobs over the years including the annual GSI at our rental property, in addition to replacing the boiler in our home plus a number of other call-outs over the years dealing with all kinds of heating and plumbing issues.

Their engineers are professional, friendly and always do a great job.

The reason I am posting relates to a leak we discovered late last week. Heatcraft came out at short notice, diagnosed and repaired problem.They far exceeded my expectations.

If I didn’t rate them, I would be using someone else.

great service, great company.

I would thoroughly recommend them to anyone.

January 10, 2018
Unprompted review

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