Heating & Plumbing London Reviews 

160
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

This is the second blanket i've bought from H&P - again, the merino alpaca blend. This time the blanket felt slightly different to the first, but when i contacted H&P they very kindly rang me to expl... See more

Rated 4 out of 5 stars

We ordered 2 cushions & 1 picnic blanket (both Notting Hill). I wasn’t aware they would arrive separately & was a little concerned all wouldn’t arrive in time for Christmas. I made enquires and receiv... See more

Company replied

Rated 5 out of 5 stars

One of the best picnic blanket you can ever get. Good quality, rich colors and natural materials. I can strongly recommend to buy for all picnic lovers who want a cozy, dry place wherever you... See more

Company replied

Rated 5 out of 5 stars

I bought a picnic blanket for my daughter’s friend as a wedding present, it’s duck egg blue with a yellow back and is totally fabulous. Most picnic rugs are small and dull, this one is generous and vi... See more

Company replied

Company details

  1. Home Goods Store
  2. Corporate Gift Supplier
  3. Fashion Accessories Store
  4. Gift Shop

Written by the company

Picnic blankets, throws and umbrellas. A playful name. Surprisingly thoughtful gifts. Heating & Plumbing London creates blankets, picnic rugs and umbrellas designed for warmth, comfort and quiet joy — whatever the weather. Founded in London in 2017, our deliberately misleading name is part of the British charm. Like good tea and unpredictable weather, most of our pieces are made in the British Isles. They’re practical, well-crafted, and quietly considered — the kind of gifts that show you went a little beyond the ordinary.


Contact info

4.8

Excellent

TrustScore 5 out of 5

160 reviews

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4.8

All reviews

(160)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product

Great product, exactly as described on website. Delivered promptly.

August 31, 2022
Heating & Plumbing London logo

Reply from Heating & Plumbing London

Dear Elizabeth,

Thank you for the 5-star review! We hope you will enjoy your "Keep Your Cool" champagne bucket when using it with your favourite drink!

Warm Regards,
Heating & Plumbing London Team

Rated 5 out of 5 stars
Heating & Plumbing London logo

Reply from Heating & Plumbing London

Dear Ai,

Thank you for your 5-star review. We hope that your personalised wedding gift of the Classic Windsor picnic blanket was a success!

Best Wishes
Heating & Plumbing London Team

Rated 5 out of 5 stars

Brilliant wedding present!

Thank you so much for organizing this wonderful wedding present for us, my niece has just received it and is absolutely thrilled! She says that the embossing of their initials is really making her feel the love - what a great success!!

July 11, 2022
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Reply from Heating & Plumbing London

Dear Natalie,

Thank you very much for your very nice review! So glad to hear the picnic blanket with its customised leather strap was a success. This makes such a wonderful wedding present for a young couple starting their life together.

Have a great summer!

The Heating & Plumbing London Team

Rated 5 out of 5 stars

Gorgeous picnic blanket

I ordered a picnic blanket with the waterproof cotton backing and carry strap. Expensive but so so lovely. It’s top quality. It came the next day - fantastic service. Thank you!

June 22, 2022
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Reply from Heating & Plumbing London

Dear Amanda,

Thank you for the 5-star review! The Wool & Wax collection is our most eco-friendly picnic blanket and we are very proud of it 😀 so it’s really great to hear your feedback on it. The waxed cotton is organic and combined with soft pure new wool makes a very special picnic blanket.

Wishing you a great season of picnics!

Heating & Plumbing London Team

Rated 5 out of 5 stars

Beautiful product

Beautiful product, speedy delivery and excellent customer service! thank you :)

June 15, 2022
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Reply from Heating & Plumbing London

Dear Gillian,

Thank you for the 5-star review! Wishing you a season of fabulous picnics with your new picnic blanket.

Heating & Plumbing London Team

Rated 5 out of 5 stars

Excellent and personal service

Excellent and personal service. Top product.

June 7, 2022
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Reply from Heating & Plumbing London

Dear Linn, Thank you very much for your nice review. Glad we could help you getting our ultimate picnic toolkit on time! Wishing you tons of great moments outdoor on your new blanket!

Rated 5 out of 5 stars

Lovely blankets and pillows for picnic

Lovely blankets and pillows for picnic. We haven’t washed them yet. May be i will leave one more review later ;)
Got two sets as a present too

May 22, 2022
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Reply from Heating & Plumbing London

Dear Polina,

Thank you so much for the 5-star review! When you do decide to wash the blanket, please make sure to wash on the gentlest wool cycle, and dry naturally, with no application of artificial heat.

Happy Picnicking 😀

Warm Regards,
Heating & Plumbing London Team.

Rated 5 out of 5 stars

Great quality and good design

Great quality and good design.

February 8, 2022
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Reply from Heating & Plumbing London

Dear Steve,

Thanks a lot for the 5-star review! I hope you have been enjoying your purchase.

Warm Regards,
Heating & Plumbing London Team

Rated 5 out of 5 stars

Beautiful throw blanket but beware of…

Beautiful throw blanket but beware of initial shedding. I wear black clothing a lot and I wasn’t prepared for this but I would still purchase again.

January 12, 2022
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Reply from Heating & Plumbing London

Dear Chad,

Thank you very much for the 5-star review for your recent purchase of an Alpaca/Merino throw. With reference to your comment on the initial shedding, the alpaca collection is the collection for which we apply the most extra brushing during the finishing process at the mill, in order to get the most softness and fluffiness from the alpaca yarns. This brings the softer/fluffier quality that our customers love so much, but the very small downside to this are the loose fibres that are on the surface of the throw which over time will lessen. Regardless, we do hope that you will enjoy the beautiful throw over the chilly winter.

The Heating & Plumbing London Team.

Rated 5 out of 5 stars

I ordered a beautiful wine cooler

I ordered a beautiful wine cooler - it’s truly wonderful and I can’t wait to use it! Easy to purchase and quick delivery! Also love the little emails that arrived after

January 6, 2022
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Reply from Heating & Plumbing London

Dear Victoria,

Thank you for the 5-star review and your feedback. Wishing you great picnics whilst enjoying your favorite chilled wine & champagne!

Warm Regards,

Heating & Plumbing London Team

Rated 5 out of 5 stars
Heating & Plumbing London logo

Reply from Heating & Plumbing London

Dear David,

Thank you for the 5-star review. Hope you enjoy your purchase from Heating & Plumbing London.

Warm Regards,
Heating & Plumbing London Team

Rated 5 out of 5 stars
Heating & Plumbing London logo

Reply from Heating & Plumbing London

Dear Anita,

Than you for the 5-star review. We hope you will enjoy the cosy duo of the throw and the hot water bottle!

Warm Regards,

Heating & Plumbing London Team

Rated 5 out of 5 stars

Lovely quality blanket

Lovely quality blanket. Just what I wanted. Arrived quickly too.

December 17, 2021
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Reply from Heating & Plumbing London

Dear Kathy,

Thank you for the 5-star review. Hope you enjoy the blanket or as a gift for lucky someone :-)

Wishing you a great Christmas and Happy Holidays.
Heating & Plumbing London Team

Rated 5 out of 5 stars

Excellent Service and Quality Products!

I had made a purchase recently of a Toolkit and a throw. I requested for the order to reach me asap and the customer service rep was very helpful with this. I am very happy with the quality of the products and I was also able to get our Family name on the leather straps! My family loved the present and we hope to use it this weekend!

December 15, 2021
Unprompted review
Heating & Plumbing London logo

Reply from Heating & Plumbing London

Dear Vlad,

Thank you for the 5-star review of the Ultimate Picnic Toolkit & the throw. Wishing you lots of lovely family picnics!

Warm Regards,
Heating & Plumbing London Team

Rated 2 out of 5 stars

Definitely well overpriced...I love the…

Definitely well overpriced...I love the colours but poor quality for the money.

December 9, 2021
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Reply from Heating & Plumbing London

We are very sorry to hear you are unhappy with your pure new wool home throw. You can still return it (if it has not been used) even if it is after the regular return deadline. We would of course never leave a customer with a negative impression.
Each of our blankets are carefully checked and made with great care and we usually have no quality issue at all.
We are a young brand with a very small team and you are our first 2 stars review, so we are taking your feedbacks very seriously and we would definitely like to hear back from you to know a bit more about the reasons. Was there any defect?
As a small business working with small workshops and mills in the British Isles, we tried to find the right balance between quality, production costs and retail prices. We pay our suppliers fairly, so that they can also pay their employees fairly which we feel is key to create a balance economy. With the cost of wool, transportation and imports rising very sharply, we would unfortunately not be able to reduce our prices. To get a good selection of great colours, we have to work with small production runs (very very far away from the thousands an Asian factory would produce) and this has an impact of the production costs as well, but we feel it makes our accessories more unique.

If you have some time, it would be really great to get more information by email or by phone if your prefer.

Many Thanks,

The Heating & Plumbing London Team

Rated 5 out of 5 stars

Good service

Good service. Simple and quick installation.

December 8, 2021
Heating & Plumbing London logo

Reply from Heating & Plumbing London

Dear Liam,

Thank you for the 5-star review! We are glad you received your Evening Tales Super Fluffy speedily.

Just a quick note to say that initially, we thought that this review was not meant for us as you mentioned "installation" in your review 😊

Warm Regards,
Heating & Plumbing London Team

Rated 5 out of 5 stars

Love the picnic blanket

Love the picnic blanket, fantastic quality

November 27, 2021
Heating & Plumbing London logo

Reply from Heating & Plumbing London

Dear Victoria,

Thank you for the 5-star review! We hope you will enjoy the Duck Egg Checks picnic blanket with gorgeous picnics!

With Warm Regards,
Heating & Plumbing London Team

Rated 5 out of 5 stars

Gorgeous

Love it ! Amazing candle! Super fast service!

November 4, 2021
Heating & Plumbing London logo

Reply from Heating & Plumbing London

Dear Elizabeth,

Thank you for the 5-star review. Enjoy the beautiful candle.

Warm Regards,
Heating & Plumbing London Team

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