Heating & Catering Parts Reviews 

196
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely rapid delivery times and exceptionally helpful staff who readily assist in identifying the correct boiler parts needed for their urgent home repairs. Many consumers note that the surprisingly reasonable prices and reliable replacement components successfully bring older heating systems back to full operation. Some people were dissatisfied with occasionally receiving incorrect items or used stock instead of the brand-new components they expected. A few reviewers also mentioned encountering frustrating problems with incompatible equipment and poor customer support communication when attempting to resolve ordering mistakes.

What people talk about most

Product

Consumers find product satisfaction, frequently praising the fast shipping and the ability to find correct,... See more

Service

Customers consistently note positive experiences with service, highlighting quick response times, fast... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising super fast shipping that often... See more

Order

Clients share positive opinions on order experiences, expressing satisfaction with exceptionally fast... See more

Price

Customers had positive experiences with price, frequently highlighting competitive rates and significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service; boiler PCB failed shortly after full service, was looking at another £500 spend on a 20+ yr old system. Thee guys saved the day, sent the faulty PCB, fixed and shipped next day; refurb... See more

Rated 5 out of 5 stars

Fantastic service, one call followed by a WhatsApp message with link. Good knowledge of 20 year old system that most wrote off. Part ordered, delivered next day with tracking and good communication.Ni... See more

Rated 5 out of 5 stars

Really good product which does the job perfectly. Once I installed the PCB I rang their technical line which was attached to the PCB. They guided me though every step for a very simple and staight... See more

Rated 5 out of 5 stars

Ordered a Vaillant Diverter Valve on Thursday 16.10.2025 at 15:09 it was delivered the next day at 09:15 18 hours later fantastic service, when fitting the next week lost 2 screws behind the pump trie... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

196 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(196)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Needed to get a fan for a Vokera Unica…

Needed to get a fan for a Vokera Unica HE boiler- the service and advice that I from you was second to none- definitely recommend your services to any one looking for spare parts and advice. Thank you so much for your speedy response

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

disappointed

disappointed, searched online for a timer, Heating and Catering Parts came up, I ordered the timer, when it arrived it was clearly 2nd hand, there was no mention of this on the original advert, nothing.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great item

Great item, great price. Super fast delivery.

Arrived earlier than expected. PCB in perfect working order. Fitted and boiler running perfectly.

5 stars, highly recommended

June 24, 2025
Rated 5 out of 5 stars

Great company

Great company. Refurbished parts purchased for my old boiler and fitted by an engineer without issue. Good price and very quick delivery.

June 5, 2024
Unprompted review
Rated 4 out of 5 stars

Delivered in record time and worked…

Delivered in record time and worked with no problems. Well packaged. It would be great if it didn’t cost as much or you offered a discount if I returned my old PCB to you guys for recommissioning thinking about sustainability.

April 24, 2025
Rated 4 out of 5 stars

Seals missing

I needed a new Baxi 105e diverter valve replacement 248061 and found one on there website and was thrilled to have found one which offered a speedy delivery. The description was spot on and the pictures showed all the required seals needed to refit the new components, perfect.
It arrived within 2 days but there wasn’t any seals with it, I emailed straight away and was asked to send photos of what I had purchased, surely they would have known from my order number. I got a quick response saying they would be shipped out.
Still no seals, so emailed again after a week and told it would be sorted and posted now we are 15 days since ordered and still waiting!
Can’t fit without new seals

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler Spares

I have been using this company for over 2 years now and all I can say is many thanks for the very prompt service which keeps my business working efficiently.
Andy L

February 22, 2025

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