Heatons Reviews 

Do not shop with these guys online EVER they charge for delivery and returns. It's a joke when the majority of all other online stores (UK & IRISH) allow you to return locally, pickup locally and don't charge for delivery which BTW takes for ever! Many weeks later with all the products I ordered returned I am still waiting on my refund despite canceling my order before it even left the warehouse! They are an absolute disgrace and because of the extremely poor customer service and attitude myself and all family members will be boycotting their store both online and physical. DO NOT SHOP AT HEATONS!!

Bad experience over all.
Be aware special prices are in £, even in the Irish shops so if you are not careful you think it's cheep until you come to the counter...
That should be illegal!

I bought a bag priced with a big tag special price 19.95
I was okay with that until I came to the till and the cashier asked 30 Euro and when I asked why she explained that it was because the exchangrate... Stupid! Even if that exchangrate has to be wrong.

So after she asked her superviser they came up with another solutions - the price on that product I wanted had just gone up in price!!???
So the new price was 30Euro, even if there was a big price tag saying 19.95 on it, that was not the real price.
When I tried to argue the supervisor just left.

Just under all levels of customer service - this was the last time I visiting them and I advice you folks to avoid them as well.

Bernt

I will not be shopping in heatons again, as if you buy something that does not suit you will only get a credit note.
Think this is very unfair, as it's possibly the only shop that has this policy.

As previous messages. Today I found out I'm not entitled to a refund but to a credit note, despite I asked the girl if I could try the items at home and return them if I wasn't happy. The girl confirmed I could return the items but It was never mentioned or pointed to me to the ticket of the returns (no refund) policy

Two days later the manager answer was.... it was written on the ticket and on the front door.
Obviously you can only find out after you buy it? or should I read every single bit of paper written on the shop?

I will bite the bullet but certainly, is the last 25 quid they'll get from me.

Bought a pair of jeans for my husband at heatons a week ago and AFTER paying she gave me the receipt saying no refunds only exchange or credit note. She should have said this before I bought them then I wouldn't have. (That's why she said it after to get money first). After trying them on my husband found that the zip got stuck and wouldn't zip up sometimes not every time. My husband took them back to the store and the manager said credit note or exchange, to which he replied refund please. He told her about the zip she said there's nothing wrong with the zip she just tried it once and it worked but as I've said it gets stuck sometimes. She was adamant he was NOT getting his money back. She also said that these jeans would be going out on sale again, so someone else will have the same problem and lose their money aswel. Very rude woman. I'm very surprised at heatons with this new policy of no refunds even on faulty goods. He eventually had to get a credit note. We certainly won't be shopping in heatons again.

I made an order on the 7th of Oct 2016 and included in this order was 2 items that were preorder. I was due the 24th Oct and the other was due 28th Nov, I presumed because it didn't meantion anywhere that I would receive my order straight away and receive the preorder items when they became available. After a week and no items where even dispatched I checked my account to find it said awaiting preorder so I emailed and was told none of my order would be dispatched until the final preorder item came which meant the 28th of Nov so I cancelled the preorder item that wasn't due until the 28th of Nov and said I would wait until the 24th of Oct for my whole order as the items I wanted I needed before 31st of Oct and the other day I received an email saying my order has been delayed and when I emailed to find out what was happening I was told the preorder item got delayed and wouldn't be available until the 2nd of Dec and I would have to wait until then for my WHOLE order. The customer service rep I have been emailing hasn't provided me with any help whatsoever. I am so angry!!