heliguy™  Reviews 473

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional support and helpfulness of the staff. Customers consistently praise the professional and patient approach of the instructors, which made the learning process enjoyable and stress-free, even for those with no prior experience. The service provided, including courses and repairs, is often described as excellent, with many appreciating the clear, well-structured content and user-friendly online resources that contribute to a smooth experience. However, some people mentioned dissatisfaction with the repair service, noting that their drone controller had to be sent to a third party, leading to disappointment.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of use and clear... See more

Service

Customers consistently note positive experiences with service, describing it as superb, efficient, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Product

Reviewers highlight positive aspects of product, with many praising the high quality and maintenance of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The course at Heliguy was superb. It felt a little overwhelming at first when confronted with the whole course. But everything required is included. I just went through the course one step at a time a... See more

Rated 5 out of 5 stars

A great course, presented very well by Tom. The whole day was informative with plenty of great discussions and knowledge sharing across different sectors. Heliguy again demonstrated how they go a... See more

Rated 5 out of 5 stars

I don’t often write reviews, as I sometimes feel they don’t fully reflect the hard work people do behind the scenes. However, I have to make an exception for Louise in the retail department. She’s tr... See more

Rated 5 out of 5 stars

The guys at Heliguy don't just take your money and vanish. The web chat facilitates contact with a real life member of the team and they answer all and any questions in such great detail and never mak... See more


Company details

  1. Flight School
  2. Hobby Store

Written by the company

HELIGUY.com™ is an industry-leading supplier of consumer and commercial DJI™ drones, and drone training accreditation issued by the UK Civil Aviation Authority (CAA).


Contact info

4.9

Excellent

TrustScore 5 out of 5

473 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

STAY WELL CLEAR FROM THIS COMPANY TOOK…

STAY WELL CLEAR FROM THIS COMPANY TOOK MY MONEY SENT MY PARCEL TO A WRONG ADDRESS THEN WHEN THEY GOT THE PARCEL BACK THEY WANT ME TO PAY FOR IT AGAIN BUT BY BANK TRANSFER AFTER THEY MADE ME PAY BY A LINK STAY WELL CLEAR SAVES YOU ALOT OF STRESS!

March 12, 2024
Unprompted review
heliguy™  logo

Reply from heliguy™

Hi Jon,
I wanted to touch base regarding the complications with your recent order, which unfortunately led to some frustration.
The root of the issue seems to be the address provided during the order process, which was incomplete. This initial oversight complicated matters right from the start.
In an attempt to resolve this, we noted that there was an effort to change the delivery address directly through DPD. While we understand the intention might have been to expedite the delivery, it's important to note that altering delivery details in this manner is a known fraud risk, especially for high-value items. As such, DPD has strict policies against it, which prevented the change.
Further complicating the situation were communications from several individuals concerning this order, with none verified as the cardholder. When we tried to address these delivery issues, the interactions unfortunately became strained.
Given these challenges, we were left with no option but to issue a full refund and propose a BACs payment for the purchase, to ensure a more straightforward process.
Best Regards
Heliguy

Rated 5 out of 5 stars

GVC and A2 CofC training…

Carried out my GVC and A2 CofC training with Heliguy at Shrigley Hall, the course was difficult and quite possibly the hardest course I have ever undertaken. There were many times where I thought I wouldnt be successful, however, the course instructors were great, Brandon and Lois delivered some great content and albeit slightly death by power point they still managed to make the sessions engaging, really good job. Jack was my flight instructor and he was class, after the first day I was ready to hang up my wings but Jack managed to reassure me throughout, his teaching methods were brilliant.
Overall, great experience and would recommend Heliguy to anyone wanting to do this course.

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

FANTASTIC, 10/10 all round fantastic company!!

Recently Undertook training with Heliguy and Purchased a new Drone from them, on all fronts they were fantastic and this is now a vital tool we can use in our business, cannot thank Ruairi & Tom enough for all they have done with training, advice & the procurement of a new drone, amazing work all around, would highly recommend.

Mark Thomas

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

5* GVC Training

Completed my GVC with Heliguy and the training was fantastic. From having never flown before to completed practical in three days. I cannot fault the team.

Jack, Odysseus & Tom were all extremely personable and knowledgeable in everything you need to know when it comes to UAS.

Thanks again to the team!

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

It was a fantastic experience.

Very good on line training experience. Also, my trainer on site, gave me everything I need so I can fly the drone safely and with confidence. In general, heliguy, fully recommended.

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

Heliguy took all the worry and fear…

Heliguy took all the worry and fear away from learning to fly a drone properly and made it easy and fun! Easy to follow instructions and guidelines and incredibly helpful and friendly staff. Having completed the course and passed the exam, I'd say go for it!

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

GVC/A2 combined course

I Recently Completed my GVC/A2 combined course with Heli Guy, The first 2 days are quite intensive learning all the theory and legal aspects for drone usage, but the trainers Tom, Chris and Brandon where brilliant and very knowledgeable. they made the course flow smoothly.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Great guys

The guys at heliguy made the course enjoyable and fun, very professional work . And hope the best for u all

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

I have Just completed my A2/GVC course…

I have Just completed my A2/GVC course with Heliguy and have to say i can’t recommend the course enough. Extremely well put together with a very professional delivery of the course throughout the week. It’s an intense course with great facilities online to access the material beforehand along with Mock exams that should be looked at and tried prior to attending. All in all a fantastic week of learning and flying, big thanks to Brandon, Chris & Jack, Credit to the company and extremely helpful and professional throughout, thanks Guys.

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic

I can't recommend Heliguy enough. I recently completed my A2 COC with them and the course was well put together, clear and highly professional. The mock exam questions really prepare you for the final test and the 1:1 exam was very well handled. An excellent experience all round.

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Great course and very helpful team!

Great course and very helpful team!! They are there to support at all stages. We've been working with them for a couple of years now and can't fault them. Thanks!!!

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

After I fully understood how the course…

After I fully understood how the course methodolgy works (maybe some instruction improvement needed) the course was excellent and I would fully recommend it. Particulary liked the mock exam section which could be repeated as needed and the quiz after each section.
Before this course I knew almost nothing about UAS operations. I’ve learnt a lot!! Thanks!

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

GVC Course and M30 purchase

Great experience from start to finish. Sales team really helpful (showing the ability of the equipment (cameras) in person), and a great experience training with a patient and knowledgable tutor.

October 23, 2023
Unprompted review
Rated 5 out of 5 stars

Intense and Rewarding

Intense course and you need to plan the time for the LMS work, but its an excellent system and having a trainer on line for chats really helped. Going at your own pace and testing mock and actual exams gives the confidence to complete. Practical training and 'driving test' is in at the deep end stuff, but expertly coached by Heliguy-guys!

September 26, 2023
Unprompted review

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