heliguy™  Reviews 473

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional support and helpfulness of the staff. Customers consistently praise the professional and patient approach of the instructors, which made the learning process enjoyable and stress-free, even for those with no prior experience. The service provided, including courses and repairs, is often described as excellent, with many appreciating the clear, well-structured content and user-friendly online resources that contribute to a smooth experience. However, some people mentioned dissatisfaction with the repair service, noting that their drone controller had to be sent to a third party, leading to disappointment.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of use and clear... See more

Service

Customers consistently note positive experiences with service, describing it as superb, efficient, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Product

Reviewers highlight positive aspects of product, with many praising the high quality and maintenance of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The course at Heliguy was superb. It felt a little overwhelming at first when confronted with the whole course. But everything required is included. I just went through the course one step at a time a... See more

Rated 5 out of 5 stars

A great course, presented very well by Tom. The whole day was informative with plenty of great discussions and knowledge sharing across different sectors. Heliguy again demonstrated how they go a... See more

Rated 5 out of 5 stars

I don’t often write reviews, as I sometimes feel they don’t fully reflect the hard work people do behind the scenes. However, I have to make an exception for Louise in the retail department. She’s tr... See more

Rated 5 out of 5 stars

The guys at Heliguy don't just take your money and vanish. The web chat facilitates contact with a real life member of the team and they answer all and any questions in such great detail and never mak... See more


Company details

  1. Flight School
  2. Hobby Store

Written by the company

HELIGUY.com™ is an industry-leading supplier of consumer and commercial DJI™ drones, and drone training accreditation issued by the UK Civil Aviation Authority (CAA).


Contact info

4.9

Excellent

TrustScore 5 out of 5

473 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Would recommend training with Heliguy

Completing my A2CofC/ GVC qualifications with Heliguy has been a great experience.

With email/ phone support with thorough and friendly staff throughout the whole process, to extensive course and training material walking you through each stage. I have gone from being an amateur pilot with little experience to a competent pilot with all the knowledge needed to move forward.

Would definitely recommend using Heliguy for all your UAV training.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience from start to end

The Staff have been helpful and friendly all the way through, The online training setup is fantastic and easy to work your way through.
When it came to the practical I had Chris and he was friendly and great at explaining what was required. Nothing was too much to ask and was more than happy to go over things again till I was confident.

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great course

Great course, instructors were very knowledgable and delivered the course at a great pace.
They gave time to candidates who needed a bit more practice and we all came out with a pass.

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service Heliguy

Repaired my Mini 3 Pro on behalf of Coverdrone. I can honestly say rarely do I deal with a company personally or at work who are as efficient and friendly and just do what they say they are going to do. I'll make sure I buy my next Drone from them. Excellent work Heliguy

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Heliguy GVC Training

The instructors and staff were excellent and assisted at every level. The training was excellent and easy to follow. The training staff were always available if required and the flight training given was second to none.

I would recommend them to anyone seeking to gain any drone qualification.

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

A2 CofC / GVC License Training

Fantastic A2 CofC / GVC Training Course, provided by the team at Heliguy. The team are very helpful and knowledgeable. They have assisted me with all parts of my theory, practical and operations manual.

Big shout out, to Lois & Ody for their assistance & flexibility throughout my practical assessment.

Would recommend their training course to anyone looking to gain their licence A2 CofC / GVC licence and become a commercial drone operator.

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great team

Great team of instructors extremely helpful and well trained, course content was perfect highly recommend them.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Very friendly and straightforward

Our company trained six new drone pilots in April (GVC), the whole experience was very well structured from start to finish.
The theory part was online and provided all the needed pre-practical knowledge, easy exam.
During the practical training we were shown everything required to operate safely and use the drone's functionality. As well, the practical exam was easygoing and the instructors were helpful throughout.

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and extremely knowledgeable…

Friendly and extremely knowledgeable team of people, never more than a phone call away and always happy to help. I received all the support I needed to pass through my training and examinations with ease. We also use HG as the supplier for out drones and parts. Couldn't recommend more highly. Thank you to Rauiri, Faye, Tom and all that helped me along the way.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

2 Days Practical training and Flight Assessment GVC

I was 1 person in a cohort off 6 undertaking training to pass the GVC Drone test. Days 1 and 2 spent getting used to operating a drone, undertaking risk assessment's, checking the drones over, understanding flight crew briefings etc. Day 3 was assessment day, that put all what we learnt into practice - fortunately I passed!!!!
Brandon and Chris were extremely competent in imparting the knowledge, brilliant trainers (even for me being an older dude!!) however Chris did have some dodgy jokes.
2 days practical training does focus your mind but maybe for myself another day might have allowed me to be less nervous on the final day and relaxed me but in the end a pass is a pass. Great training , great company and even the weather held for us. Thanks guys.

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant course...

Brilliant course delivered by the Heliguy team.

Thorough theory course and brilliant mock exams.

Practical course was also very thorough and content always made relevant to our industry and how we will potentially use the drones on a day to day basis.

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

What a (Heli)guy! 😎

The course staff are excellent, extremely helpful and knowledgeable. The materials and learning management system are clear, concise, thorough, and easy to use. I very much enjoyed my time working towards the A2 CofC and can wholeheartedly recommend Heliguy to anyone wishing to get their A2 CofC licence. I'll definitely be enrolling in more courses in the future. Thanks to all the staff 😁

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

First Class Training

Carried out my GVC and A2 CofC training with Heliguy in March.
This is a course we have been asking to get on for a while at work and I am so happy our company use Heliguy.
The course was harder than I thought but the trainers - Jack, Brandon and Lois delivered the training brilliantly and were very professional. I was more worried about the theory side of things but to be honest the trainers delivered it so well that I managed to pass.
We had to travel up again to Newcastle to carry out flight assessment because we were unable to complete that because of the weather on the last 2 days.
Even then Heliguy were quick to get us back up there to complete our training and again it was first class training given.
I would recommend this company to anyone because its the best course I have ever been on. Keep up the good work.

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Quick turnaround - excellent service

Really impressed with the way Andrew and the team dealt with an urgent repair on our M300 which was needed back in service for an imminent job. Communications were excellent and the repair solved our issue. We've used Heliguy for many years and happy to continue our relationship with them both for purchases and repairs.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend

Have completed various Online and Physical Training/Qualifications...

Would not use anyone other than Heliguy for Personal or Company UAS training

April 1, 2024
Unprompted review

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