heliguy™  Reviews 473

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional support and helpfulness of the staff. Customers consistently praise the professional and patient approach of the instructors, which made the learning process enjoyable and stress-free, even for those with no prior experience. The service provided, including courses and repairs, is often described as excellent, with many appreciating the clear, well-structured content and user-friendly online resources that contribute to a smooth experience. However, some people mentioned dissatisfaction with the repair service, noting that their drone controller had to be sent to a third party, leading to disappointment.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of use and clear... See more

Service

Customers consistently note positive experiences with service, describing it as superb, efficient, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Product

Reviewers highlight positive aspects of product, with many praising the high quality and maintenance of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The course at Heliguy was superb. It felt a little overwhelming at first when confronted with the whole course. But everything required is included. I just went through the course one step at a time a... See more

Rated 5 out of 5 stars

A great course, presented very well by Tom. The whole day was informative with plenty of great discussions and knowledge sharing across different sectors. Heliguy again demonstrated how they go a... See more

Rated 5 out of 5 stars

I don’t often write reviews, as I sometimes feel they don’t fully reflect the hard work people do behind the scenes. However, I have to make an exception for Louise in the retail department. She’s tr... See more

Rated 5 out of 5 stars

The guys at Heliguy don't just take your money and vanish. The web chat facilitates contact with a real life member of the team and they answer all and any questions in such great detail and never mak... See more


Company details

  1. Flight School
  2. Hobby Store

Written by the company

HELIGUY.com™ is an industry-leading supplier of consumer and commercial DJI™ drones, and drone training accreditation issued by the UK Civil Aviation Authority (CAA).


Contact info

4.9

Excellent

TrustScore 5 out of 5

473 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

VLOS Course week beginning 14th October 2024.

I was enrolled on a visual line of sight course with Heliguy, week beginning 14th October 2024 (work related) and was immediately impressed with how developed the company was.
I have little to no experience with drones and what organisations are out there teaching piloting therefore was impressed to see Heliguy so well equipped and how professional they came across.

The course itself was interesting and I learned a lot, I would like to note that the power point content was a struggle to get through and feel future courses would benefit more with practical sessions between presentations e.g. setting up and dismantling the drone, going through its features or even generating a notam or going through a flying session and what is required.

The trainers were excellent and very approachable. I spent the majority of my week with Lois who was a fantastic teacher with an excellent teaching style and was very positive towards everyone and their abilities. This I found was particularly good as anyone who is completely new to the drone world would feel right at ease with Lois who encouraged everyone and made the week fun.

Overall 4 stars to Heliguy the only criticism being the amount of powerpoint input (although understandable).

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Pre-assessment instruction

Bradley was an excellent instructor. I had a days worth of tuition in the run up to my assessment and his insight and instruction was spot on. Very knowledgeable and full of hints and tips to improve my flying and successfully pass the final assessment - which I did. Thanks a lot to Heliguy and especially Bradley. 5 star

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Heliguy's outstanding service again

I Ordered a Dji Mini 4 Pro Flymore Combo from Heliguys yesterday and it has just arrived fantastic service from them item factory sealed and cellophaned not everyone does this ordered from them before it's the place to go if you want unused items that have not been sent out returned and then sent to you I have been caught out with other companies in the past but never with Heliguys i will continue to purchase from them everytime many thanks for a really easy purchase.

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

The training course was great

The training course was great. Brandon and Lois were very helpful and informative. Our group was split and I had Lois as my instructor and she was amazing. Really supportive and was able to keep us calm. We had lots of laughs along the way!

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

General line of site Training course…

General line of site Training course was fab through Heliguy. Very informative and fantastic support from both instructors Lois and Brandon.
Our groups split into 2 and Lois was an absolutely fantastic instructor who was able to keep everyone calm (which with us lot was a challenge) lots of laughs and learning and we all thankfully passed!

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Heliguy GVC course…

Just did the GVC course with Heliguy having never flown a drone previously. Great initial communication for the theory e-learning and on attending the practical training Tom gave a great introduction as to what to expect, and top marks to Chris who carried out the actual training and explained everything in a friendly and methodical manner. Highly recommended!

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

VLOS Course

Recent completed a VLOS course with Heliguy. The course was organised very well and was presented without complaint. Louis who was my direct trainer will brill!!

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Fly high with Heliguy

Highly recommended Heliguy for training. It has been a long time for me doing anything like this, but the layout online and the support you get online from the whole team is fantastic. It made the whole process run so smoothly. Book with confidence through Heliguy and you won't regret it.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Very professional and knowledgeable

Great depth of knowledge with plenty of online resources.
Our trainer Lois was very informative and taught in a manner that was easy to understand.
She tailored the session to the gaps in our knowledge/ skills.

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

great training

really good course informative online training and then very enjoyable practical assessment and training with Lois Smith on site at Burradon.

September 18, 2024
Unprompted review
Rated 2 out of 5 stars

Online A2of2 - don't!!

I wish I had completed the course in person. The instructors are very knowledgeable, and the reviews are very good. But I can't recommend the online course. I'm giving it 2 stars because the reviews indicate they are great in-person trainers. The Learning Management System is awful to use and not designed from a learner's perspective. From a person who has designed online training systems.

September 17, 2024
Unprompted review
heliguy™  logo

Reply from heliguy™

Hello River,

I’m following up on this review after numerous attempts to reach out to you over an extended period. We’ve been eager to connect and provide tailored support, but unfortunately, we haven't received a response.

Since it’s been over 4 years since you enrolled in this online course, it’s evident there might be some challenges along the way. Additionally, we’ve noticed some difficulties on your end with registration.

If you’d like to get in touch, we’re here and more than willing to offer one-on-one support to help you succeed and complete the course.

Many thanks,

Heliguy

Rated 3 out of 5 stars

Appalling after sales and communication

I purchased a DJI Neo fly more kit off Heliguy on the 6th September, I paid extra for next day before 12.00 delivery.
As I did not receive the package I contacted them via email with no response, the next day my parcel still did not arrive so I emailed them again still with no response ?
I am now on the 8th with no parcel no information from DPD and no correspondence from Heliguy, I will not be buying from them again, terrible service.
Update 9th: just had a message from DPD stating that my delivery will be made today ? Three days later.
UPDATE: 9th September, Today a gentleman called Mike contacted me from Heliguy and discussed my issue, the communication issue was because my emails was going to DPD not Heliguy which resolved that issue, the delivery problem was not really resolved as there was no reason by Heliguy or DPD for a four day delivery instead of next day before 12.00, Heliguy refunded my postage and apologized.

September 6, 2024
Unprompted review
heliguy™  logo

Reply from heliguy™

Dear Malcolm,

Thank you for your order of the DJI Neo, which was placed on Thursday at 15:31. Unfortunately, as the order was made after DPD had collected there daily pickup, the express next-day delivery service was transferred to Monday. No Saturday delivery option was selected, which is why the package was not delivered earlier.

It seems that your attempts to reach us were directed towards DPD via the dispatch notifications, but we did not receive any emails or phone calls from you. Had we been contacted directly, we would have resolved the issue much sooner.

Your first contact with us came through Trustpilot. Since then, we have refunded the cost of the express shipping and explained the email issue. We've also been assisting with the battery problem (DOA on arrival) and are awaiting replacement stock.

In light of this, we’ve updated our customer service policy to try and anticipate what people's intention may be when they select expedited service delivery requests.


Best regards,

Heliguy Team

Rated 4 out of 5 stars

Active Learning!

Training is made flexible and learning is structured to be active. Learning aids are professionally organised and delivered succintly.

August 26, 2024
Unprompted review
Rated 4 out of 5 stars

If you need a UAV/Drone licence then Heliguy are for you

If you need a UAV/Drone licence then Heliguy are certainly the company that can get that done for you. The Learning Management System which hosts the online training courses is well set up and the training videos are clear and easy to follow with 'tests' at the end of modules to solidify your learning. The Heliguy staff are helpful and knowledgeable. I would use them again. The onsite practical training was also very good but slightly less well organised.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Completed my A2 CoC and GVC with…

Completed my A2 CoC and GVC with Heliguy last week. Having only flown a drone once in my life and having very little experience, this was a really positive experience. I can't recommend Heliguy and the specific instructors (Brandon, Ody and Lois) more. The course is very detailed and there is a lot of information to get through but the instructors helped break this down and make it manageable. Would definitely recommend.

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

I have recently completed my A2CofC/…

I have recently completed my A2CofC/ GVC qualifications with Heliguy and it was a great experience. I had O.D, Brandon and Lois as my instructors (I was part of a group of 8 from my company) and I was coming from a background of having no experience at all with Drones whatsoever. The course was very detailed and professional and i couldn't fault the instructors at all. I would certainly recommend these guys going forward.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Drone pilot from scratch

The whole process was simple to follow with their online training tools. The lessons are very detailed and provide everything you can need to become a qualified drone pilot. The exams were run very professionally.

August 1, 2024
Unprompted review

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