heliguy™  Reviews 473

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional support and helpfulness of the staff. Customers consistently praise the professional and patient approach of the instructors, which made the learning process enjoyable and stress-free, even for those with no prior experience. The service provided, including courses and repairs, is often described as excellent, with many appreciating the clear, well-structured content and user-friendly online resources that contribute to a smooth experience. However, some people mentioned dissatisfaction with the repair service, noting that their drone controller had to be sent to a third party, leading to disappointment.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of use and clear... See more

Service

Customers consistently note positive experiences with service, describing it as superb, efficient, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Product

Reviewers highlight positive aspects of product, with many praising the high quality and maintenance of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The course at Heliguy was superb. It felt a little overwhelming at first when confronted with the whole course. But everything required is included. I just went through the course one step at a time a... See more

Rated 5 out of 5 stars

A great course, presented very well by Tom. The whole day was informative with plenty of great discussions and knowledge sharing across different sectors. Heliguy again demonstrated how they go a... See more

Rated 5 out of 5 stars

I don’t often write reviews, as I sometimes feel they don’t fully reflect the hard work people do behind the scenes. However, I have to make an exception for Louise in the retail department. She’s tr... See more

Rated 5 out of 5 stars

The guys at Heliguy don't just take your money and vanish. The web chat facilitates contact with a real life member of the team and they answer all and any questions in such great detail and never mak... See more


Company details

  1. Flight School
  2. Hobby Store

Written by the company

HELIGUY.com™ is an industry-leading supplier of consumer and commercial DJI™ drones, and drone training accreditation issued by the UK Civil Aviation Authority (CAA).


Contact info

4.9

Excellent

TrustScore 5 out of 5

473 reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

Nice one

I recently completed the A2 CofC Drone Training Course. Heliguy's website is user-friendly, and the A2 course was easy to follow yet thorough. It covers all relevant aspects in depth, and the updated handbook reflects a commendable level of diligence and awareness of industry changes.

I completed my A2 Certificate of Competency Flight Declaration, which was validated in April 2025. At that point, I was advised to contact the training team to book my Theoretical Assessment when ready, with a reminder that it must be completed within 12 months of validation.

Due to work and other commitments, time passed quickly and I only remembered to book my exam in March 2026, just before the deadline. One small suggestion for improvement would be the addition of a courtesy reminder, perhaps at the six-month mark or three months before expiry. This would be a thoughtful touch that demonstrates ongoing customer care and engagement.

That said, the support I received throughout was excellent, and I would happily recommend Heliguy.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

If you want expert training, look no further.

Course was easy to follow and very thorough. I feel like I have an excellent understanding now and so much more competent - in fact, if someone has Heliguy training course on their CV, then I know they are going to be proficient. The best part of the training was the practical training with Lois. An outstanding instructor who is personable and informative. I couldn't recommend her enough.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic, friendly & professional Heliguy Team!

I have recently completed my GVC course with Heliguy & from the theoretical to the practical exam, the Heliguy team were friendly, helpful & professional. In particular, a thank you to Lois (my practical examiner). Lois' friendly, approachable & patient demeanor meant I was able to conduct my test in a calm, professional environment. Lois is also very knowledgeable in her field & I would recommend her to anyone interested in UAV training. The Heliguy Team were fantastic.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

I have been completing training with heliguy (Ryan)

I have been completing training with heliguy as part of my qualification within my employment for Emergancy services. Whilst you’re getting used to terminology/ understanding UA / airspace, things can be confusing. However if Iv ever gone beyond needing help from my force, Iv contacted heliguy and been met with friendly, approachable and understanding responses, which have all been nothing but helpful.

I have then completed my GVC exam, which was a distance away from where I am based. The exam was in London which is a three hour trip, and I can imagine 5-6 hours for the examiner from heliguy, which shows dedication. Unfortunately on the day, the examiners car broke down, which we wernt aware of, as he still walked a whole four miles to and from his accommodation, with all his equipment, to ensure he was still with us, and early!

The trainers show real commitment, friendliness and professionalism to the company, aswell as making you feel as ease.

Everything was explained clearly and the examiner was a wealth of knowledge, who was charismatic making you feel at ease but still very professional! Ryan was the examiner and he genuinely is an asset to the company!

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

So supportive

The course at Heliguy was superb. It felt a little overwhelming at first when confronted with the whole course. But everything required is included. I just went through the course one step at a time and passed first time at the other end feeling a lot more confident and knowledgeable. The team at Heliguy were also so supportive and available whenever I needed them, as well as being so understanding whenever I needed a guiding hand. Would certainly recommend.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

I had a brilliant experience using…

I had a brilliant experience using heliguy. Kieran and the team kept me updated regularly about the progress of repairs and updates. It made me feel at ease about the process, with a quick turnaround time. It was a quick, simple and easy service. I’ll definitely be using heliguy again!

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Drone Replacement

I lost my drone on Tuesday, put my claim in on Wednesday, brand new drone arrived Friday morning. Superb service and communication. Top guys!!!!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service and communications

I sent my Inspire 3 in for a service and following an initial diagnosis the craft was sent on to DJI for further inspection. A replacement craft was subsequently sent out free of charge.
The service team did a brilliant job of keeping me informed through the process and arranged everything promptly and with care. Many thanks again!

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Heliguy = brilliant!

The team at heliguy were incredibly helpful and really quick to respond to messages. Clearly outlined the issue we had with the drone, and arranged for it to be returned to DJI. Can't recommed them highly enough!

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience - catered to very tight project timeline

Our experience with Heliguy has been fantastic start to finish. As long as you put in the effort and passed, they were able to cater and support our incredibly tight deadlines required for our certifications. Start to finish I completed the course in just 1 very intense week (alongside other work), in which their flexibility in providing examination timeslots was key to keep our tight project timeline on track.

I need to commend Heliguys for their very high levels of professionalism and dedication to maintaining the highest standards. While this made it a week of very hard work, this is the level of training you would want anyone you hire or contract with certification to have. You should have no doubt when hiring someone with Heliguy’s certifications that the company has done everything possible to prepare this individual under the highest standards.

Lastly, our equipment purchasing experience as well has been spectacular in the past, present, and looking forward to the future.

Note, allow yourself and Heliguy more time than one week! This will make it a more enjoyable experience for everyone.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great preferred supplier for DJI drone

We have been working with Heliguy to supply us with reasonably priced DJI drones for scientific research for a few years now and they have always gone above and beyond to support us and troubleshooting any issue that may arise from the unit purchased with them. We would happily suggest them to colleagues!

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

GVC and A2CoC renewal

I used Heliguy to renew my GVC and A2CoC drone qualifications. The course was very thorough and the training resources provided were excellent. The exam process was very easy. I can't recommend Heliguy enough for renewing your qualifications.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

A2 CofC Training (remote)

Distance Training with Heliguy has been a fantastic experience. The course is easy to follow, with excellent course notes and the end of chapter quiz’s really reinforce the key points you’ve just learned. I wouldn’t hesitate to recommend any Heliguy training course.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Recently attended the basic drone…

Recently attended the basic drone maintenance & CPD course (2 days) with instructors Andrew & Ody.
Course was great and certainly picked up on the fact that these guys enjoy their job!. I gained a better understanding on drone maintenance, calibration of the sensors & safer operational techniques that will be implemented on my UAV operations moving forth. .

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Training day and practical flight with Lois Smith

I completed a training day with Lois Smith. Lois was an amazing teacher and I thoroughly enjoyed the day, she helped me gain my confidence flying and I went on to pass my test the next day. Seeing as I had never flown a drone before the session she made the teaching experience enjoyable and I was able to ask any questions knowing she would be able to answer them. Heliguy are lucky to have her on the training team and she is an absolute asset. Great to see women in the drone industry!

December 16, 2025
Unprompted review

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