heliguy™  Reviews 473

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional support and helpfulness of the staff. Customers consistently praise the professional and patient approach of the instructors, which made the learning process enjoyable and stress-free, even for those with no prior experience. The service provided, including courses and repairs, is often described as excellent, with many appreciating the clear, well-structured content and user-friendly online resources that contribute to a smooth experience. However, some people mentioned dissatisfaction with the repair service, noting that their drone controller had to be sent to a third party, leading to disappointment.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of use and clear... See more

Service

Customers consistently note positive experiences with service, describing it as superb, efficient, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Product

Reviewers highlight positive aspects of product, with many praising the high quality and maintenance of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The course at Heliguy was superb. It felt a little overwhelming at first when confronted with the whole course. But everything required is included. I just went through the course one step at a time a... See more

Rated 5 out of 5 stars

A great course, presented very well by Tom. The whole day was informative with plenty of great discussions and knowledge sharing across different sectors. Heliguy again demonstrated how they go a... See more

Rated 5 out of 5 stars

I don’t often write reviews, as I sometimes feel they don’t fully reflect the hard work people do behind the scenes. However, I have to make an exception for Louise in the retail department. She’s tr... See more

Rated 5 out of 5 stars

The guys at Heliguy don't just take your money and vanish. The web chat facilitates contact with a real life member of the team and they answer all and any questions in such great detail and never mak... See more


Company details

  1. Flight School
  2. Hobby Store

Written by the company

HELIGUY.com™ is an industry-leading supplier of consumer and commercial DJI™ drones, and drone training accreditation issued by the UK Civil Aviation Authority (CAA).


Contact info

4.9

Excellent

TrustScore 5 out of 5

473 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Professional company

We had Lois and Andrew for our 5 day course. They were both absolutely brilliant! Any subjects that needed more explanation they managed to say it in a way that made more sense to me. The practical element was taught at a pace that for someone who had never touched a drone before hand I felt comfortable at the end of the week. Very encouraging, great instructors and made the whole course enjoyable.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Best support system I have used!

I had a fantastic time with the Heliguy team, using the content provided, learning and the team are incredibly helpful.

One of the best services I have received ever in terms of support. The website and it's content are enjoyable to learn in addition to all the positives and broken down into helpful sections.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

I have just completed my GVC Course…

I have just completed my GVC Course with Heliguy. From beginning to end I can’t fault them. Andrew and Bradley who taught the practical element were faultless and nothing was too much. They explained everything in a way that I understood and were very accommodating due to the weather conditions we faced, to ensure we optimised our training. I will definitely be using these guys for any future assistance or courses.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic course

Great experience, really good teaching from
Andrew and Brad, the pace of learning was perfect, instructors worked really hard to get all the learning done in the course and adapted things with no issues. Made things really stress free and relaxed and tailored to us. Best course I’ve done through work purely down to the instructor team.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

GVC Emergency Service Course

We had a three day course with Andy and Brad which was amazing! They worked super hard through the days to ensure we all passed our GVC and were competent. Even with the challenges of the weather they stayed late to make sure we had adequate flying time. The course was thorough and felt tailored to our job role and how we would use each feature and in which scenario.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Andy and Brad, 5 stars

Very good! Andrew and Brad are very approachable and very professional. They were very accommodating with weather issues and we tailored the approach to the weather conditions and the instructor team went completely out of their way to maximise our flight time. They are a credit to the company and offered their experience and expertise specific to our emergency service role.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Above & Beyond!

A great course, presented very well by Tom. The whole day was informative with plenty of great discussions and knowledge sharing across different sectors.

Heliguy again demonstrated how they go above and beyond with Andrew noticing there was a degraded part on my drone. He swiftly arranged for the technical team to renew the part which elevated my respect for Heliguy and those who represent it even further.

Thanks again Tom, Andrew and the Heliguy team!

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing course

We had a great time completing our VLOS course with Bradley and Odysseus, despite the unpredictable and miserable weather. Our instructors were very helpful and made the time very enjoyable.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant and fun.

I had three days with Brad and Ode, they were both very professional, helpful and made the training stress free. They are both very knowledgeable about drones and legislations. From day 1 - 3, they were ready to go for the day at 9am.

I was a little nervous because this is something I've not done before but throughout the whole time, brad took the time to explain all the exercises on flying the drone and made it stress free for myself. This really helped my confidence and for my assessment.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Had an excellent 3 day course with Odysseus and Brad, Ody went above and beyond to make my experience less stressful. Always on hand for all questions with great knowledge and answers.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, accommodating with timescales to fit own goals and timelines, over the phone technical support are very supportive and friendly, highly recommended!!

Great online training resources too!

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

GVC Certificate

GVC Certificate

I worked with Jack Sharp for 3 days between the 12th - 14th May 2025. Prior to this, Jack kept in regular contact as I completed the theoretical learning. He was an excellent trainer and got me through the GVC assessment. Jack was patient and informative as we explored and targeted the weak spots - nothing was too much trouble to re-visit until I'd grasped it. I believe I have made huge strides as a direct result of Jack's input. Thank you and highly recommended.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic exeprience!

I had a fantastic exeprience with Kieran from a sales team who went extra miles for sorting out a great deal for my company. His service is a great example of how the business should be done. I regret that I can't give more than 5 stars as his service deserves unlimited amount of stars.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Just completed a 3 day course with…

Just completed a 3 day course with Heliguy and Brad as my instructor. Coming into this as a brand new novice to the drone world and being a man of a certain age, I had my insecurities.
Brad placed me at ease with his calm teaching style, and had me flying with confidence in no time.
Thanks Brad and Heliguy for helping me gain knowledge and understanding of my new found skills in drone flying.

May 22, 2025
Unprompted review

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