heliguy™  Reviews 473

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional support and helpfulness of the staff. Customers consistently praise the professional and patient approach of the instructors, which made the learning process enjoyable and stress-free, even for those with no prior experience. The service provided, including courses and repairs, is often described as excellent, with many appreciating the clear, well-structured content and user-friendly online resources that contribute to a smooth experience. However, some people mentioned dissatisfaction with the repair service, noting that their drone controller had to be sent to a third party, leading to disappointment.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of use and clear... See more

Service

Customers consistently note positive experiences with service, describing it as superb, efficient, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Product

Reviewers highlight positive aspects of product, with many praising the high quality and maintenance of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The course at Heliguy was superb. It felt a little overwhelming at first when confronted with the whole course. But everything required is included. I just went through the course one step at a time a... See more

Rated 5 out of 5 stars

A great course, presented very well by Tom. The whole day was informative with plenty of great discussions and knowledge sharing across different sectors. Heliguy again demonstrated how they go a... See more

Rated 5 out of 5 stars

I don’t often write reviews, as I sometimes feel they don’t fully reflect the hard work people do behind the scenes. However, I have to make an exception for Louise in the retail department. She’s tr... See more

Rated 5 out of 5 stars

The guys at Heliguy don't just take your money and vanish. The web chat facilitates contact with a real life member of the team and they answer all and any questions in such great detail and never mak... See more


Company details

  1. Flight School
  2. Hobby Store

Written by the company

HELIGUY.com™ is an industry-leading supplier of consumer and commercial DJI™ drones, and drone training accreditation issued by the UK Civil Aviation Authority (CAA).


Contact info

4.9

Excellent

TrustScore 5 out of 5

473 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have just completed my GVC practical…

I have just completed my GVC practical assessment with Lois and Ody. Absolutely great instructors and put my mind at ease. Their knowledge and patience is second to none and I would highly recommend any future drone pilots to complete their training with Heliguy.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Lois and Ody Were The Best!

Had the most amazing 2 days with Lois and Ody who took me from zero to passing my GVC!

Great instructors who were super patient and made it an absolute joy to learn.

Would highly recommend the Heliguy training.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Don't Go Anywhere Else! These are the guys - Fantastic

Reliable, fast and effective repair of my drone, assessed and repaired by honest people operating with integrity. I simply wont go anywhere else after experiencing such an outstanding service from people who are excellent at communicating with their customers. Can't thank these guys enough. Within a few days I went from a crashed, broken drone, to receiving a fully functioning repair at a fabulous cost. Happy days!

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Successful completion of GVC training and assessment

Completed my practical training and assessment over the two days culminating in successful examination. Andrew was my instructor/assessor. Having very little experience in drone flying, Andrew was great at putting me at ease with his personable manner and patience. Thoroughly enjoyable experience, thanks Andrew.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Heliguy A2 CofC and GVC

I’ve just completed and passed my A2 CofC and GVC with Heliguy and I can’t recommend this training provider highly enough. Heliguy training has been a great learning experience with an excellent online course. Thank you to the team members who helped and supported me with any questions I had (I’m sorry I’ve not remembered your names).

For the names a have remembered… A big thanks goes to Ryan, who carefully reviewed my planning documentation and lengthy PDRA01 operations manual. His attention to detail and support behind the scenes made the process so much smoother and gave me real confidence heading into the assessment.

However, the real star of the show was Lois, my flight assessment assessor/coordinator. From the moment I arrived she was welcoming, approachable and instantly put me at ease. What could have been a nerve racking day turned into something genuinely enjoyable thanks to her calm, friendly manner. Her professionalism and depth of knowledge around drones, aviation law and systems is second to none — she even went the extra mile to show me features I hadn’t yet discovered. That kind of passion and expertise really stood out.

Honestly, if you get Lois as your assessor, you’ve basically won the lottery. She’s the perfect blend of professional and approachable and she turned what I expected to be a stressful test into a positive, confidence building experience. She’s a huge credit to the organisation and deserves every bit of praise.

Without doubt, a 5-star experience from online training, learning modules, exams all the way to flight assessment!

Thank you ALL very much.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

I recently passed my practical…

I recently passed my practical assessment with Lois as my instructor. A big thank you to Lois who made the experience enjoyable and relaxing! I look forward to putting my learning into practice

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Lois was my flight assessor today

Lois was my flight assessor today. She made me feel welcome and put me at ease on what was set to be an otherwise nerve wracking experience. She was clear and concise in her instructions and made the flight assessment an overall very positive experience. Thank you Lois! She is an absolute asset to Heliguy.

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

I sent off my drone controller to be…

I sent off my drone controller to be repaired, Heliguy informed me that this had to be sent to Dji then to be resolved. i then occurred £15 postage charge to return my controller. very disappointed with the service and would advise anybody wanting a repair to go elsewhere.

August 14, 2025
Unprompted review
heliguy™  logo

Reply from heliguy™

Thanks for your feedback. I’d like to clarify a few details for transparency.

When booking in a repair, all customers are made aware of the potential costs should no repair be completed. In your case, we supplied a prepaid DPD label to ensure safe delivery of your controller to us.

After assessing the unit, we found that the issue was a faulty battery within the Mavic Mini controller. Unfortunately, DJI no longer supplies this part due to the age of the model. We offered to forward the controller to DJI for repair and provided you with a clear breakdown of the timeframe involved.

You chose not to proceed, and instead requested the controller be returned. In these circumstances, standard charges would normally include the label, assessment, and return postage (£15 + £39 + £15). However, as a gesture of goodwill, we only charged the £15 return postage.

We appreciate your concern and are sorry to hear that you were left disappointed, but please be assured that our goal throughout was to give you the most cost-effective and transparent options available.

Rated 5 out of 5 stars

I completed my GVC training and passed…

I completed my GVC training and passed with Heliguy under the instruction of Tom. I had very little practical experience with Drones so was a bit worried on how it would all go. I now feel confident in flying Drones in the future, Heliguy are very professional and patient I would recommend them 100%.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great platform

Passed my A2 drone certification first time with 93% pass rate. I would say for sure that the course goes into vast depth, and is communicated in a professional, clear manner. Ryan from the training team conducted my theory exam, and was fantastic. Great energy, and an asset to Heliguy.

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

I recently completed the GVC course…

I recently completed the GVC course with the HeliGuy team and couldn't recommend them enough. The course was well structured split into different modules with tests at the end of each. Each video within each module clearly explained the theory and learning. In addition to the course, I booked some training in with the team who were very knowledgeable and friendly (a must if you want to sharpen up your flying skills and totally worth it).
Special thanks to Odysseus and Brad for your training and knowledge throughout and to Ryan for your assistance with the ops manual and document help! Would 100% recommend HeliGuy to any company or individual.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

A2 C of C

Exemplary online learning with very clear well organised curriculum. Accompanied by a superbly crafted illustrated handbook. The standard of course material is easily superior to the standard required to pass the theoretical exam. The course is supported by very accessible and knowledgeable trainers. Heliguy is a highly recommended RAE for all your drone certification and requirements. Not the cheapest but up there with the best!

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Andrew/A2 CofC

I’ve just completed the A2 CofC course with Heliguy. Massive shoutout for Andrew at the training team. I called up to discuss the tight timeframe I was working with and he was more than accommodating. I asked him to validate my practical declaration and evidence last minute on a Friday afternoon, then to squeeze me in for my theory exam on the same day. Andrew did this straight away for me, when I was expecting to be told it couldn’t be done. He’s an asset to the team and has ensured that future purchases and training will be done with Heliguy. The course was very in-depth, much more so than I expected, with video lessons instead of just reading from a screen. The whole package is great. Thanks Andrew and Heliguy!

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

I don’t often write reviews

I don’t often write reviews, as I sometimes feel they don’t fully reflect the hard work people do behind the scenes. However, I have to make an exception for Louise in the retail department. She’s truly outstanding. Her dedication, reliability, and consistent hard work have never let us down—especially during critical moments when we’ve needed support the most. Louise is a real trooper, and I sincerely hope her managers see this and recognize the incredible asset they have in her. Thank you, Louise!

July 18, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look