Heliodormortgages Reviews 

150
TrustScore 1.5 out of 5

1.5

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Rated 5 out of 5 stars

Anyone had a problem with Helidor let me know I Coirt them lying on a phone call today in front of a Solictor as I can’t record them and they seemed suddenly lose all my records after the stress I’ve... See more

Rated 1 out of 5 stars

Heliodor use tactics to keep people’s credit ratings low. They send misinformation to credit reference agencies. Also I have a loan I need to pay off. When I pay into it they split the additional pay... See more

Rated 1 out of 5 stars

Would like to give zero but not an option. Mortgages with Northern Rock/NRAM sold to this company who charge extortionate interest rates. Pass on every increase when BOE increase base rate yet didnt p... See more

Rated 1 out of 5 stars

Heliodor are a bunch of …. Had issues with ex not paying. They did not inform despite being joint mortgage Hit my credit report, was not amused. Would not listen to me so got financial ombudsm... See more

1.5

Bad

TrustScore 1.5 out of 5

150 reviews

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1.5

All reviews

(150)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

I would give them no stars. Awful, awful company

I would give them no stars. Beyond poor service. Listing defaults on our credit file for a loan we don’t even have!!! Has taken weeks to even get to a point where they have admitted it. Have lost our mortgage offer due to the fact they can’t send an email confirming their error and only deal with fax’s!!!!! Absolutely disgusting company with the worst customer service department ever. I am taking this up the complaints route and will be involving their parent company Topaz Finance as well as the FCA for breach of treating customers fairly and the ombudsman. They have unlawfully damaged our credit file and have done everything in their power to avoid rectifying it. Never ever use people! You have warned!

February 28, 2020
Unprompted review

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