Help Me-park Reviews 

Do not use this company!
My car was damaged whilst in their possession - they refuse to respond to my emails and often won’t answer the phone. I have requested their insurers details on several occasions and they refuse to provide them simply stating ‘I’m trying to deal with 20 claims here’ I very much doubt they have insurance!
I will be reporting this company to trading standards!
Please do not use this company I’ve never experienced such bad customer service!

In a nutshell, incredibly late both to collect the car and drop it off. No apology when you called them - just a "its coming"
my car was damaged when they dropped it to us and despite me contacting them by phone and email over 10 times 'Nafis' could not give a care. They say they have photos from the carpark where the car was stored, then ask you to send your own pictures of the damage - then they disappear off the face of the planet. This "operation" should be shut down and i will be reporting it to Trading Standards. Please avoid at all costs!!

Doesn't even deserve one star! AVOID at all costs!

As per the confirmation email I first attempted to call to advise on my arrival 20 minutes before and worryingly the mobile telephone number continued to ring with no answer.

A further 12 calls then went unanswered, or the phone line busy as I approached and arrived in the waiting bay.

I also tried the 24/7 landline six times, which also all went unanswered.

After a 30 minute wait, my call was answered. With a further 30 minutes wait until the driver arrived.

This is not the easy, quick service I booked and a stressful and disappointing start to my holiday.

This service is completely unreliable and not what I paid for. Pay the extra few quid, go with someone else - anyone else!

I emailed to complain - unsurprisingly I never received a response!

I wrote earliest on about this company losing our keys on return to UK on the 14th July. Had to arrange own taxi and as of today's we still have not been reimbursed for taxi or hire fee. After reading some of the reviews lots of people have had problems with them . I have been in contact every day since our return and also sent emails which no one replays to. I would not recommend this company to any one. They are very good at likening to you and seem to thing it is a joke that we had to pay for taxi. There contract says you can cancel up to 24hours before your journey and receive money back I would not hold your breath. Unable now to reach by phone. Please people do not use them

Have used this company several times and always received a prompt efficient service. I have never been kept waiting.

Wait to meet! There are more reliable companies providing this service at LGW. I would not recommend this company. My son and I waited 10 min for them to collect the car from us after calling them with enough notice. We waited 45 min on our return, called after collecting bags.

Avoid! 20 minutes late to pick up the car and drop it back despite constant calling. Returned with a scratch. I've had one reply in two weeks to my complaints. No sorry, just one sentence requesting images of the damage.

Not a 'Meet and Greet' service! Please do NOT use these! Landed at 2am and called by 2,20 after clearing customs. After 40 minutes of waiting and 2 phone calls the car is brought to us at 3.04am in the wind and rain with 2 children waiting!
The whole idea of paying these prices is the convenience at this time in the morning!
Unfortunately when contracting through Look4.com you are not aware of what car parking facility you are allocated so please be careful and DO NOT USE!!! You are also not covered by their Service Guarantee when you book through any other website! Very clever sharks!

Awful service! On arrival took 7 calls and 40 minutes for someone to answer. On finally speaking to someone, we were told they would be 30-40 minutes.... and that it was our fault the booking said 10pm which was an absolute lie. Very unhelpful and poor customer service. Avoid! Does not make meet and greet worth it.... more like wait and wait

Left us waiting for an hour and lied to us constantly about the driver being dispatched ages ago and that there was really bad traffic. When the driver finally arrived after an hour he said he had only been in the car 10 mins and that he was fed up with the dispatch controllers lying to customers and blaming the drivers. The company appears to be dysfunctional and this is not the service we paid for. You have lost a long term customer.

This company is not worthy of the one star I had to give it. A truly dreadful service. Allegedly a “meet & greet” - it fails in both respects.
Despite calling 20mins prior to arrival, no-one was there to meet us. On arrival the phone line was continually busy. On reaching the pick up point, I found a representative who called the “controller” who hung up on him. When I complained, thirty minutes in, everything was my fault. I hadn’t called, the representative who called on my behalf shouldn’t have called. The operation is an utter shambles. At least I have had enough time to write this review while I wait for the return of my property!

They smashed my car up and did nothing about it! I am currently involving the authorities

Booked my car with Help Me-park for 15 days. No problem with my car. On my departure, they were not sure about the car booked. On my arrival they seemed to forget that they should have brought the car to meet me at the airport.

On my way home (within 20 minutes) of driving I heard an unusual low sound. I continue driving as I thought this may due to the car been parked up for 2 weeks. On the M25 the sound became louder and seems to be coming from my exhaust. I stopped at a safe place only to discover that part of my exhaust system has completely came apart.
This seems to me that the car has been driven ferociously for the exhaust system to attain such damage that it literally came apart.

This has cost me £290 to replace the exhaust system.

Help Me-park cannot be trusted.

Mike

waited 30 minutes to drop my car off and 40 minutes on pickup, i had used help me park for many years this year was terrible it looks like the company is in new hands.

My partners parents used help me park for their recent trip. On their return they phoned to get their car and where told their keys had gone missing.

They where told that a taxi would be booked to take them home after waiting and hour and half for a taxi to be arranged they gave up waiting and asked if they pay for a taxi would they be reimbursed. The manager in the office said yes. £230 later. Keep in mind they are both retired and had to save up for this holiday. It was for their wedding Anniversary.

The next day they phoned to find out about car. They where then told the keys where found in another location and the car would be retuned to them. Non of this happed it took my partner to get hold of one of the directors of the company to sort thing out. 3 days after their return their car was returned at 10pm.

They where told they would get the money back for the taxi and a full refund. While nearly a week later non of this has happened. My partners mother is now having to take legal action.

What ever you do not use this company.

AVOID. Booked to park this morning arriving at 5am. Rang 20 mins beforehand as per instructions. No answer. Eventually got through and was told a driver would be there within 15 mins. Made several follow up calls that were unanswered. Had a call 31 minutes later saying that the driver could not find us. By this time I had put the car in the long stay car park so as not to miss my flight. Person on the phone kept saying he was the only one there hence could not answer all calls. He offered a refund however back tracked when I asked for this to be actioned. They are not providing the service advertised and should be avoided. I would urge anyone affected by this company to contact trading standards so they can stop ripping off other people.

Car returned with scratches. Reported to customer service but no responses for almost 10 days now. Followed up with another email but still nothing.
It took them 31mins to deliver the car. Having 8 months old baby and waiting outside was a real pain. Avoid this company if you want to save your time and not get your car damaged.

Our car was returned to us with a dent in it! After 3 days of calling and emailing I've still not been able to get hold of anyone from this company. We will be reporting to trading standards and pursuing this if not resolved this week. Very disappointed about the lack of comms; although having read the other reviews it sounds consistent with other people's experiences.

If I could give zero stars I would. Landed at 2:30 in the morning so no traffic on the roads. Eventually after three phone calls the car was delivered to us 45 minutes later. Absolutely disgusted. I phoned the company to complain they told me to email. Still waiting for response from my email. Do not book with this company

AVOID: I wish I had read these reviews before I booked. Continuous lies about what time he was arriving. They then stopped answering g the phone and did not return our call (despite stating that they would). Over 30 mins late. We were actually grateful that our flight was then delayed by an hour or we would have been seriously rushing and anxious.