Help Me-park Reviews 

DO NOT USE THIS COMPANY

Fine on picking up, however on the return of our holiday we called them when instructed to wait on the phone for over 10 minutes. Not only did they leave me waiting but then i had to be told that at 1.30am in the morning they had a backlog and we would have to wait with three children, 9months, 4 and 10 in an airport for over an hour.

As if this wasn't bad enough i then find that there is a scratch on my car!!!!

This company is awful and after paying for the service as the three children were going to be tired at that time in the morning we would have been better parking in the car park and walking across to get in the car straight away with the children!

Awful service and no priority for children! disgusting

Over an hour wait on our return at 1.30am... Shambolic... Do NOT use!!!!!

DO NOT USE! THEY ARE NOT TRUSTWORTHLY*.

They damaged our car and have not repaired it.

Despite taking photos of our vehicle on drop off to have as evidence for both parties and paperwork that showed no damage on our car at drop off they have said PROVE IT! *Conveniently they claim to have lost the photos of our car on check in.

I am now having to go through my own insuarance to pay for the work to be done and this comes with an excess cost to me and an increase in my renewal!!

DEFINITELY AVOID!!!!! No answer/kept rejecting call when we’re trying to get through on the way to parking our car at Gatwick. When we finally got through they said they had no record of our booking!! On our return from our holiday we had to wait 40 minutes for the to be dropped off. Kept telling us it was on the way!! WONT be using this company ever again!!

All I can say is that we left our car with them for a week, this month, and (1) they were polite and courteous (2) prompt for both pick up and delivery at T2 (3) the car seemed to have been well looked after - no marks (4) there was only an extra 5 miles on the clock (5) they paid the car park fee for me to drive out.

So, despite the negative reviews below, I can only speak as I find and they gave me every reason to use them again. Can't say fairer than that.

We have used this company for the past 10 years with never a issue always on time very polite middle aged drivers.
BUT booked again for Friday 8th March for 06:15 luckily for a flight to Jersey departing at 07:30 we were kept waiting for over 45mins for a driver. I made several phone calls to there office when the lady answered she kept saying a driver was on the way (how long does it take) When the driver arrived it was obvious it was not the same calibre of driver we had been use to over the years.
Upon are return again kept waiting for over 35 mins.
We have discovered that the company has changed ownership.
We will never be using them again you cannot rely on them to turn up on time. Such a shame the last owners were so reliable.

I've used them twice in the past month. The first time wasn't too bad but tyres were muddy when the car was returned and we had to wait about 15 minutes for our car.
This weekend they were short staffed on drop off and my car was covered in bird droppings when they returned it, after trying to hose it down. When I viewed the parking location on the cars tracker it showed it was parked in a field.

AVOID! They have had a change of ownership and their service has gone to sh!t.

I had to wait for a very long time at both ends.

The people on the phone are blaggers and the drivers are not the same trustworthy calibre

So sad when this happens to a business you have trusted and used regularly

So we booked through an online aggregator based on price and reviews, how they were good reviews I just don't know - called as we were supposed to 20 mins before arrival. That took around 8 attempts, going to busy signal after 4 rings. Finally we were told where to drop the car and wait. Oh yes, and they had no record of the booking - on which we had to give all the details one more time.
We got to the drop off point - And waited, and waited, finally after around 40 minutes of stressful waiting and another 10 or so calls all going to busy, and as our flight board time approached, the driver arrived. Others were also waiting, the VERY helpful woman on the phone wasn't happy either, apologising for EIGHT drivers all being sick apparently. We didn't have time to even grab paperwork. Coming back we called from the departure airport to ensure they knew we were coming, and again from arrivals as instructed, very clearly told where to pick the car up, level 0, orange car park, [with clear signs saying 'off airport operators'] 12 minutes we were told. 24 mins later still no car, despite the driver 'being with us' only to find that actually the car was on the drop off road below us, which is not part of the car park. We got 5 minutes out of the airport to notice that my house and office keys were not on the plastic loop of the drivers key in the ignition. Another call, oh yes, we keep them separate, and usually they are in the glove compartment or centre console. Or there'll be a note...NO they weren't. And there wasn't So after turning the car out by the side of the road we eventually found them under the drivers seat. What an absolutely appalling service. Never again, do not use

Appalling experience with help me park. Dropping off at Gatwick, the phone operator blatantly lied about waiting time for a driver. We waited an 1:30hr past our booking time. Arriving back they simply didn't answer their phones, cutting us off every time we called. Eventually had to track down one of their drivers who could radio for our car. Useless, stressful and insulting service. Be warned

One hour and twenty minute wait. I called every 10 minutes, whilst waiting in the cold, to be told that our driver was on the way. When he finally arrived he told me he was only given the keys 5 minutes earlier. Absolutely terrible service and misleading about expectations. Strongly recommended to avoid at all costs

Stay away, looks like the new owners are implementing cost savings and turned this service from good to bad. Well done the new owners for wrecking this business in just a few months.

Stay well away

Used this company in Jan 2019. The car was returned with 236 miles, two flat tyres and a cracked wheel . Total cost to us over £500

No answer on their mobile phone or office line. In the end we had to use airport carpark and run. Very stressful. Company has not answered my complaint or made any recompense. Have not even refunded the fee. Do NOT use them.

Use the Long Stay Car Park instead. It is certainly faster. This company only survives because it gets referrals when poor souls add their service when booking a flight. Although the booking info says otherwise, there was no one to greet us. After 10 min and numerous attempts to call them we finally got through and they said they would send a driver to be there in 20 min. The driver actually arrived 40 min later, or 50 min after our arrival. At 5 am in February, that is not so pleasant. Pretty awful, altogether.

Obviously this is a small, understaffed, bit-more-than-they-can-chew company. Our flight was at 8:45 am. Booking leaflet advised calling 20 minutes before arrival at the airport.Number was impossible to reach for 40 minutes. Then after finally reaching it, took another 40 minutes for driver to show up to pick up the car. Other drivers from the same company, that were picking other cars, didn't want to take responsibility and just pick up keys, so we can go to terminal. Only reason for not missing the flight was my habit of arriving at the airport 2 hours before flight and fact that we didn't have to check in any baggage. I saw people with small children either missing their flights or driving to short stay parking where they would pay crazy money because they didn't have booking. When I asked one of drivers how it's possible that they are in this sort of mess, he told me they are swamped as some people arrived later than expected and some earlier, so they had big number of requests at the same time. Obviously this is handled easily by prioritizing people that depart and are on time, but this company is not capable of it. Hence, will never book again. Only reason for 2 instead of 1 star is that on arrival, we had the car waiting for us, as expected.

We had to wait 40 mins for driver to collect car when arriving at Gatwick South Terminal for flight to Innsbruck. It was 4.15 in the morning. The delay put us under pressure to check in. We had no problem receiving the car back on our return

Booked with help me park through a price comparison website. Instructions were to reach the terminal lay-by and the driver will approach me. Ended up waiting in the car with two babies for nearly 50 minutes with the dispatcher's line busy almost all the time. Eventually, I was forced to leave the car in the short term car park in order to not miss my long haul, and when I let the dispatcher know, they hung up on me. Short term car park cost is £45 per day.
We were the last ones to board after running through the airport.
When I arrived at my destination, I contacted Gatwick, and they said I could book the rest of the parking time at £10 per day, which I did in order to minimize the damages.
Help Me Park then responded to me saying that I should cancel that reservation and they will get the car out of the short term parking for me when I return with no charge. I made sure to call them on the day before my return to confirm, and they said they'll handle that.
When I arrived back, they couldn't help, and I was forced to pay £765 out of pocket for 17 days.
Help-me-park then refused to pay this back to me, making false claims such as I was waiting in the wrong spot, and that I shouldn't have left the car in a place they can't get it from (then show up in time!!!).
A law suit against them and the price comparison website solved the matter, and they eventually agreed to pay me. At no point has there been an apology from them, or any recognition that they didn't do their job. Absolute disgrace, and I would highly recommend avoiding them, unless you like running through the airport and dealing with county courts.

I wish I had read these reviews before I booked. They are understaffed which means 'meet and greet' could be questioned under the trades description act. Took them 30 mins to provide a driver to pick my car up and 40 mins to bring my car back to me. I routinely use meet and greet as a convenience but in this case, it would have been quicker to get the bus to the long stay car park.

Good price for a meet and greet service however not when you consider the delay in meeting me at Gatwick almost meant me missing my flight. I called well in advance of arriving at Gatwick and arrived at the time booked. I had to pay extra to go through FAST Track to just about make my flight. I wouldn't recommend using Help Me Park but if you do for the good price, I suggest giving yourself an extra 30 minutes to allow for meeting and handing your keys over at the airport.
The 2 stars is for the overworked driver who gave me the advice to send my sister ahead of my car being collected to beg the gate staff to wait for me as long as possible. Thank you.