Help Me-park Reviews 

After our last trip with them we retuned on 18 Nov and were left waiting outside in the freezing cold for 50 minutes! Yes 50 mins, not a typo. We were lied to that the car would be just 15 mins when we called having picked up bags etc. I wrote to their customer complaints email address on 18 Nov and have had no response whatsoever from them in 2 weeks , not even an acknowledgement.

do not use "Help Me Park" my experience is based on the Gatwick airport, I have owned this car for not even 2 months and it was in mint condition so I have recorded the video when dropping the car to make sure there is no incidents on the return. Video was recorded in HD quality. When the car was picked up I noticed the driver door was scratched (it looks like the driver hit a wall or obstacle when exiting or entering the car). I have raised it with customer services but they have sent me a low quality picture with pixels around the edges stating that there was a damage before, I cannot clearly see the damage from the picture they have sent me. I have replayed my video multiple times and paused on the different frames and cannot see any damage to the door. I have send the link to the video to the customer service and awaiting response so I will update this as I hear anything back, but after reading the comments below and on google review I'm not sure if they will admit to it and I might need to use a legal protection from my car insurance for them to speak on my behalf.

return date 21/10 , flight number BA2272, car BMW 5 silver, BW16 .....

for your reference one of my email sent to customer service 22/10/2018 16:35

My family (2 young children & pregnant wife) booked this service since we had an early morning flight from Gatwick North and a late evening return.
As directed, we phoned the contact no. before we arrived. We tried over ten times but each time the phone rang but the operator hung up.

Upon arrival at Gatwick we found a supervisor who said “we’re really busy” and arranged for a driver. The driver took 30 minutes to arrive, luckily the children and grumpy wife could wait in the car (it was cold). The driver did not apologise either. We just managed to make our flight.

On late evening return, the car took 15mins to arrive. Luckily, waiting outside, it was warm with now even-more-grumpier wife. The driver handed over the keys and walked off. No words. The car was sticky (everywhere) with tree sap that took over 1hr to wash off the next day. Probably parked under a tree.

Our experience was very poor - the company failed to meet us, certainly not greet us and failed to notice the state of the car on return (look at it and touch it).

Help-me-park, if you want better reviews please organise your driver rotas to meet customer demands or do not exceed the number of bookings you can cope with, make sure phone lines are appropriately manned and check cars over before they leave. Your customer service was atrocious. Needless to say, we won’t be using you again.

DO NOT USE
John seems to be the only person to deal with when you have damage to your vehicle. You cannot speak to anyone, only email which is bad customer service in the first place! If I had known this I wouldn’t have booked with them. They do not take responsibility even when you have dash cam footage of their drivers swearing about how good your car is whilst speeding on the public highway!

Dear xxxxxxxx

Thank you for your email.

Looking at the damage to your vehicle, it seems to have been caused by a stone or other debris on the road that may have got flicked up by another vehicle.

As per our terms and conditions we are unable to accept responsibility for this type of damage as it could have happened at any point, regardless of who was driving the vehicle.

Please follow the below link to our terms and conditions

Which state:
We will not accept any liability for any damage to the paintwork or bodywork of the Vehicle or damage to any glass or wheels caused by road conditions or debris nor for any punctures caused as a result of driving on the public highway during normal use for the purposes of conducting the parking contract except when proven to be as a result of the negligence, wilful act or breach of statutory duty of Us, Our servants or Agents.


Kind Regards
John.
Customer Services Team

Car looked okay on collection in the dark, however when arriving home there are minor scratch marks on one of the rear doors - possibly from a bush - however having no proof that it wasn't there before i'm inclined to give them the benefit of the doubt.

However car was clearly parked under a bush / tree or large flock of angry birds having received the car back covered in bird droppings.

If using Gatwick you're probably better to factor in cleaning the the car after you get it back or pay the difference and park undercover in the car park that is actually closer.

We booked 2 cars for a week stay, on return both were badly scratched.

On returning to Gatwick and receiving the cars back, both had been scratched. The drivers who had come to drop the cars back off were not interested in the scratches and kept repeating ‘we are only the drivers’. Despite pictures being taken when we originally dropped the cars off the drivers didn’t even have these with them to compare.

The drivers didn’t offer any condolences or show any remorse, instead they gave us a little business card with an email address to contact regarding the poor service.

NOTE: This is not based on a recent issue, but I get regular emails saying

"When you park with Help Me Park you choose convenience, reliability and trust. We are on time every time, or your money back! "

which has prompted me to post this review. I expect help-me-park will respond with some 'we will look at this' comment. But believe me, with phone calls and emails after the actual issue they didn't care. They may have improved now, but looking at more recent posts here, they haven't learn their lesson on handling customer service issues...

I was a regular user of Help-me-park from almost when they started at Gatwick, and thought their on the ground staff where always helpful and professional. Their parking rates were fantastic compared to the airport valet parking.

On our last trip, we returned about 20:30 (in the rain) and where handed a set of keys and (helpfully so we thought, the boot was opened as these keys where handed over). Then we released we had been given the WRONG keys.

It turned out, our keys had been given to someone else just before we got there and on finding the key they had been given not working , they used their spare key jumped in and drove off. (both keys were of the same make).

To make this review short, the Ground staff where unable to help, the people who took out key didn't turn their mobile on for an Hour. And we ended up waiting for over another hour for the key to be returned.

So I except that mistakes are made, and I would have been happy to forgive this. After several (pointless) phone calls, I got an offer of compensation....

..... £20 off my next booking! That was all they were prepared to offer. My issue wasn't about the money, which was only £65.70, it was just that they didn't seem to care.

To balance out these comments, if I had not of had this incident, I would still be using them and posting five star reviews...

Having never used meet and greet before(and reading some of the horror stories on line of other peoples experiences)I was a little nervous to use one this time.
After a little research I chose this company.
The service and communication was excellent.they were at the drop off point when we arrived and we waited less than 5 minutes for the car on our return.
A very professional and efficient company,would highly recommend and will definitely use them again if flying out of Gatwick or Heathrow.

We left the car with this company for 8 days after flying off to turkey, Volvo xc 60 when we came back, the car had a scratch on passengers side looks like another car door,from company car park was not there when we left it the driver took photos, and told me to get in touch with customer services asap, so I did the company after a few days got back to me and got chips away to look at the damage, but sadly could not do the repair, I got hold of auto glass mobile body and they come out the next day and repaired the damage, during this time John from customer services from Help-me-park was very helpful at all times and made sure that the invoice was paid, you could not ask for a more efficient service, well done to all,I will use this company again at some time when I fly from Gatwick, as I found them to be very professional & helpful at all times,
Thanks again John

My family have used this company 5 times in the past year, 4 times without any problems at all and a great service. However the fifth time was a disgrace as the driver side of my car was absolutely fithy, completed covered in thick mud from bottom to the top. Even the inside edges of the doors were filthy.

I contacted Help Me Park by email and they agreed this was not acceptable etc and a small compensation was agreed. This was 7 weeks ago now and still no refund.

I am severely disappointed in the service this time round and will not be using Help Me Park again as it seems they are only friendly up until there is a problem then nobody replies to you.

DO NOT USE THIS FIRM! Left my car with them for 6 days in perfect condition at Gatwick and they returned it with a 20.5" (52cms) crack right across the driver side of my windscreen.

Their response:

I am sorry to hear that your windscreen has developed a crack and we can fully understand your frustration. We obviously cannot say for certain how this occurred but would imagine, as with most cracks, this resulted from a stone chip which could have occurred at any time and is an adverse consequence of driving on public highways.

Unfortunately we cannot be held liable for damage to glass including windscreens. Please refer to our terms and conditions which are available at our website.

Which states:

1. HMP will not accept any liability for any damage to the paintwork or bodywork of the vehicle, damage to any glass or wheels caused by road conditions or debris or punctures caused as a result of driving on the public highway during normal use for the purposes of conducting the parking contract except when proven to be as a result of the negligence, wilful act or breach of statutory duty of HMP, its servants or agents.

Kind Regards
John.
Customer Services Team

Help-me-Park
Meet and greet parking at Gatwick

Fantastic service! Really friendly, quick to collect and return car. Driver had even put the heating on in the car for us as he knew we had young children from the car seats in the back!!
Would highly recommend!!

I recently used this company's meet-and-greet service at Gatwick airport. I had just had the car washed before dropping it off and went on vacation for 10 days.

When I returned to collect my car it was covered in huge splotches of birds’ faeces. I took photographs of the worst affected areas and shared these with the company. It was so bad that marks remained even after the car was washed again.

This was the response of the customer complaints department:

We are sorry that your vehicle was returned to you with bird mess on the rear.

We have a system in place that should any driver notice a vehicle that is dirty, they should ensure that it is cleaned before returning it to our customers. This obviously was not done and resulted in your vehicle being returned dirty, and for this we are truly sorry.

We do not offer any undercover parking and all of our secure car parks are open to the elements. We also do not offer a valeting service. Your vehicle was parked with us for 12 days inclusive. All of our customer’s vehicles are parked in rows and do become dirty.

Please see our terms and conditions which state:

42. HMP will not accept any liability for any damage to the paintwork or bodywork of the vehicle, damage to any glass or wheels caused by road conditions or debris or punctures caused as a result of driving on the public highway during normal use for the purposes of conducting the parking contract except when proven to be as a result of the negligence, wilful act or breach of statutory duty of HMP, its servants or agents.

Unfortunately, this is an everyday hazard when parking in any open car park.

Dropping of the car was no problem. On our return i called when we had our luggage and we was told 10mins wait. 40mins and 3 calls later, after standing in the pouring rain at midnight, we finally got our car. Every time i called i was told 10mins but when the driver arrived he was also annoyed the guy at the end of the phone was telling everyone misleading times. All it takes it a little honesty. I made a complaint and was told this is not a regular occurance and the company would like to offer me part refund, as a gesture of good will, in the hope i would use them again in the future. This sounded great but after accepting it i heard nothing fir a week. I emailed the complaints department whos reply was i was going to contact you once the refund was in your account. Another 3 days went by and i had to email again. Finally after my first email i had my 'gesture of good will ' nearly 3 weeks later. Worse Gatwick Parking firm i have ever used even the complaints department cannot show honesty.

I was very disappointed with this company. I always use meet and greet services and this was first time I have used Help Me Park but I won't be using them again. On the positive side the texts on the day of arrival and return were very useful BUT on our return to the UK we were left waiting for 25 minutes! I did everything required in ringing as soon as we were through customs and was told that the car would be there in 15 minutes. After 20 minutes I rang again and was told they were almost there but it was a further 5 minutes before it turned up! Dreadful and won't be using them again.

Initially when we came to drop our car off the guy was very nice and friendly. We gave him our car and felt it was in good hands.

We came back from holiday a day later than we booked. My mother called them and explained and they were happy to keep it for another day and just to pay £10 when we pick the car up. Fab!

We turned up to collect our car and was told they will be about 10 minutes as they need to collect it and bring it to us.our flight came in earlier than expected. We waited for around half an hour to which the guy said I'm really sorry but we had to change the drivers because we couldn't get a 6 foot 4 driver into your car.

The weather was extremely Icy and was Infact -8. When my partner went to get into the drivers side he couldn't open the door from the outside I hoped into the passengers side and opened it from the inside. We just assumed that because it was so cold that it had iced up a bit. We drove down the road about an hour and parked to go to the shop. When we came back to the car my partner tried to open the drivers side door. It was at this point we realised that it was Infact broken and couldn't be opened from the outside. I immediately called the office and they said that I would have to wait until the office opened and gave me a time. I called the office at the time they stayed and they said no were wrong call back on this time. After trying a further time I spoke to a lady and again explained the situation she said for me to email over everything. I did what they asked and waited for a reply. Still waiting I emailed them again and again and again. I called twice and finally spoke to someone who said they will have to do an investigation. I then heard nothing so I contacted them again and the guy on the phone would not allow me to speak. He spoke over me and just kept saying that it's a mechanical fault but they will investigate. After me trying to speak and him not allowing me I put the phone down. I then heard nothing again for a few days and called them back, it was the same guy he apologised for speaking over me and then tried to listen to what I had to say. He said that can I get an estimate and send it to them about the damage and find what the cause was to then see who is liable. I went to many garages to find the cheapest price and found a quote. I asked the garage what could have caused this and they said it has been from sheer force trying to open the door that has snapped the bracket off inside this was not a mechanical fault. I then explained my situation and they gave me all the details for them to contact them and launch their investigation. I called the company back up and explained he asked me to send it over. I sent it over and heard nothing for a week. I called and they said that the guy that deals with it isn't in but he'll let him know. I explained that this really isn't on and his reply was he will be in touch Monday. It's now Tuesday after the Monday and after having to send yet another email asking they have replied saying they have asked the drivers they have all said no so they won't do anything about it because they presume it's a mechanical fault. Of course the drivers are going to say they haven't done anything! They haven't contacted the garage or anything. I am not in the process of court proceedings. A company like this Should not get away with acting like this. First of all breaking my car then the bad customer service to now not even taking responsibility! I am so angry as this car was bought for me as a Christmas present and they have broken it! DO NOT GO WITH THIS COMPANY IF YOU LIKE YOUR CAR!

I used this service from Gatwick via the EasyJet website. The guys were friendly, efficient and reliable. They communicated well. Will use again.

we found the website looking4parking extremely useful. we have been using this site as a comparison website to book all our airport parking, however, we used "Help Me Park Meet and Greet" also known as "Gatwick ABC meet and greet" at Gatwick, on our booking confirmation it says Gatwick ABC as a product name, but on the information, it says "help me park meet and greet". the staff wears "help me park meet and greet uniform" so perhaps the same company?? and it was a complete let down. we requested to arrive at 5:30am. we did everything that we were supposed to do, ring them 30 min prior to arrival time etc. to our disappointment, we had to wait for 40 min!!!! this is totally unacceptable!! as the company clearly has all the bookings beforehand, they also cant blame it on traffic as it is 5am on a sunday morning!! it was half term, so they should expect it to be busy, and should therefore prepare more staff to cope with the pressure!! even the staff there was very apologetic and admitted that it is inexcusable and encouraged me to make a formal complaint so that their boss could do sth about it! luckily, we allowed more time than we needed, and hence we didnt miss our flight! but 40 min wait is totally unacceptable. the worst is that you cant get through to their phone while we were waiting as it was so busy and clearly, everyone is trying to ring them to find out what the hell is going on. which means that we were waiting endlessly, with no indication of how much longer we were going to have to wait. really made it very stressful start of the holiday!!