Helpling Singapore Reviews 

4,369
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,074 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, punctual, and hardworking staff who deliver exceptional cleaning standards and leave homes sparkling clean. Consumers also appreciate the prompt and very helpful customer service team, noting how easy and convenient it is to schedule appointments and manage cleaning arrangements. However, some people mentioned minor drawbacks such as vouchers that cannot be applied to regular services, unreturned chat messages, or website interfaces that feel unintuitive. Despite these occasional hurdles, reviewers remain extremely satisfied overall and continue using the reliable home cleaning services.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that cleaners are punctual, polite, meticulous, and... See more

Service

Reviewers highlight high satisfaction with the cleaning service, noting that helpers are punctual, thorough,... See more

User experience

Clients share positive opinions on user experience, noting that the app is easy to use, intuitive, and... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful, patient,... See more

Quality

Customers consistently note positive experiences with quality, expressing high satisfaction and appreciation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have booked a couple of once off cleaning for major holidays. So far, i am impressed with the cleaning. Now, i engaged a helper to come every 2 weeks for general cleaning, as i like her standard of... See more

Rated 5 out of 5 stars

Our cleaner, Naw Blessing Phaw, is amazing! She’s always on time, she always proactively re-confirms a day in advance, she’s super kind, and then she leaves our house ‘shining’ every time. A huge plea... See more

Rated 5 out of 5 stars

She is hardworking, understands conversation well, and polite. My wife and I we are happy with her performance. We want to apologise because we go overseas for trips 4 to 6 weeks per year, and... See more

Rated 5 out of 5 stars

Helpling is a company that provides home cleaning services. Got a fortnightly 3-hour cleaning service and it’s been great so far! The cleaner is friendly, professional and meticulous in her work. I wo... See more


Company details

  1. Cleaning Service

Written by the company

✓ Trusted 5-star Concierge For Home Services ✓ Trusted & Legal Service Providers ✓ Full Satisfaction Guaranteed


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(4,369)

1,052 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kyaw Hmue Khin is very detailed and…

Kyaw Hmue Khin is very detailed and remembers whatever we shared with her from the previous sessions. I forgot to add a cleaning liquid into the water for wiping and she could remind me about it! Everything was clean and well done.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

I am glad to engage Helpling for their cleaning service

I am glad to engage Helpling for their cleaning service as they are professional and always so responsive in answering my questions. My mum is pleased with the cleaning standard which also helps her to lessen her load, we will continue to engage with Helpling’s cleaning service.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Consistently good service

Consistently good service from our fortnightly helper of 6 years. Grateful for her hard work and honesty. Our home always feels so clean after her visits.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from both helper and customer service!

Everything went very smooth with our first Helpling experience. Our helper, Hay Mar Soe, was friendly and accommodating. She is a hard worker and did her very best. Our request with our home advisors to extend future sessions was also dealt with immediately. Information was clear, process was seamless and service was great.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Happy with service

This is my 2nd cleaning service with Phyu Phyu from Helpling. She was pleasant and easy to communicate with. Her work was well done. She understood the tasks that she was given to do and completed them within the the timeframe allotted. I would highly recommend her. Thank you.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using Helpling for quite some…

I’ve been using Helpling for quite some time and honestly had a really great experience with both the platform and my regular helper, Swe Swe.

She is reliable, proactive, and very independent in her work. Whenever I assign tasks to her, she is always able to complete them well without needing much guidance. What impressed me the most is that once she finishes her assigned tasks, she will even go the extra mile to check if there are other areas that require assistance. She also naturally offers help whenever she sees any of us doing chores around the house.

One thing that really stands out is that she works almost on “autopilot” — which is honestly very rare to find. It gives me peace of mind knowing I don’t have to constantly monitor or guide her.

As for the Helpling platform itself, it is very user-friendly and easy to navigate. I like that we can request for the same helper, check their availability, and even reschedule sessions hassle-free (as long as it’s done at least 24 hours in advance). Overall, it has been a very smooth and convenient experience for me.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

First time trying Helpling . Very impressed!

First time trying Helpling after we relocated to SG. Win was very helpful and help us to tidy and clean our place with minimal supervision. She has a pleasant personality and communicates well. We look forward to having Win to keep our place clean and tidy. Thank you.

May 7, 2026
Unprompted review

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