Helpling Singapore Reviews 

4,369
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,074 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, punctual, and hardworking staff who deliver exceptional cleaning standards and leave homes sparkling clean. Consumers also appreciate the prompt and very helpful customer service team, noting how easy and convenient it is to schedule appointments and manage cleaning arrangements. However, some people mentioned minor drawbacks such as vouchers that cannot be applied to regular services, unreturned chat messages, or website interfaces that feel unintuitive. Despite these occasional hurdles, reviewers remain extremely satisfied overall and continue using the reliable home cleaning services.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that cleaners are punctual, polite, meticulous, and... See more

Service

Reviewers highlight high satisfaction with the cleaning service, noting that helpers are punctual, thorough,... See more

User experience

Clients share positive opinions on user experience, noting that the app is easy to use, intuitive, and... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful, patient,... See more

Quality

Customers consistently note positive experiences with quality, expressing high satisfaction and appreciation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have booked a couple of once off cleaning for major holidays. So far, i am impressed with the cleaning. Now, i engaged a helper to come every 2 weeks for general cleaning, as i like her standard of... See more

Rated 5 out of 5 stars

Our cleaner, Naw Blessing Phaw, is amazing! She’s always on time, she always proactively re-confirms a day in advance, she’s super kind, and then she leaves our house ‘shining’ every time. A huge plea... See more

Rated 5 out of 5 stars

She is hardworking, understands conversation well, and polite. My wife and I we are happy with her performance. We want to apologise because we go overseas for trips 4 to 6 weeks per year, and... See more

Rated 5 out of 5 stars

Helpling is a company that provides home cleaning services. Got a fortnightly 3-hour cleaning service and it’s been great so far! The cleaner is friendly, professional and meticulous in her work. I wo... See more


Company details

  1. Cleaning Service

Written by the company

✓ Trusted 5-star Concierge For Home Services ✓ Trusted & Legal Service Providers ✓ Full Satisfaction Guaranteed


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(4,369)

1,052 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and efficient

Helper was punctual, took the initiative to understand our cleaning expectations, and worked overtime to ensure all services were delivered.

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Helpling Service

Helpling came to our rescue when our usual caregiver didn't turn up. Within a short notice they managed to source for 2 excellent caregivers who needed little instructions to do the necessary work.
Very friendly and efficient girls who made life much bearable.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Overall I'm quite happy with Helpling

Overall I'm quite happy with Helpling. I can always find a reliable cleaner at a time that suits my schedule and a reasonable price. Most of the cleaners work very hard and do a thorough job.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Recommended cleaning service!

I have been using Helpling service to clean my house once a week. They provide quality cleaners and our family really likes how professional, understanding and hardworking their cleaners are. Their customer service is also good, responding quickly whenever I have a query. Thank you!

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Consistent quality of service - Life changing

Helpling is a life changing experience for me.
1. With all the necessary chores completed by Helpling helpers, I can spend time with my family and for myself.
2. When I don't have to see and deal with the mess my kids make, I don't grumble/nag and detest my own kids. And my kids think I'm a cool mom since the mess they made is always cleaned up without them being scolded.
3. There is so much happiness and peace of mind when you come home to a clean and neat space after a long chaotic day at work.
What I like about Helpling and their Helpers:
1. Friendly and cheerful
All the assigned helpers arrive with a smile and they maintain a positive attitude throughout.
2. Thorough, efficient and has initiative
The helpers are well trained, follow instructions properly to complete the assigned tasks and take initiative to take on other chores. E.g. I once engaged an ad hoc cleaner to mop the floors after some repair works in the house. She completed the mopping and she actually took the initiative to clear all the bins. My regular helper would also help with folding clothes (not part of the usual assigned duties) when she completes her chores earlier.
3. Consistent level of service quality
The customer service is prompt and patient in attending to my requests.
The assigned helpers are well trained and with the cleaning checklist, I am assured that the cleaning is thorough and consistent even with different helpers. This gives me a peace of mind when I need to engage an ad hoc helper or when I need to change the routine helper should my schedule changes.
4. Privacy
With part time helpers, I can still have the privacy I want since there is no need to provide accommodation. I also do not have to worry about employment contracts and personal matters that are inevitable with live in helpers.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience so far!

I’ve had a great experience with this company so far. The WhatsApp chat feature is incredibly convenient, making it seamless to communicate and coordinate directly with the service staff. As for the cleaning itself, the session went very well and I’m happy with the results.

June 30, 2026
Unprompted review

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