Henchman Reviews 

5,300
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 738 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the quality and design of the products. Customers found the ladders to be very stable, safe, and easy to use, even on uneven ground, making tasks like hedge trimming and gutter clearing much simpler. Many appreciated the lightweight yet sturdy construction, which made the products easy to maneuver and transport. The delivery service was frequently highlighted as fast and efficient, with products arriving well-packaged and in good condition. Reviewers also noted the excellent customer service, with staff being helpful and responsive in arranging deliveries and addressing any issues. However, some people were dissatisfied with the delivery carrier, mentioning issues with incorrect addresses, lack of specific delivery slots, or items being left unattended. A few other people also felt that some accessories, like wall brackets, did not fit as recommended or that the first step of the ladder could be quite high.

What people talk about most

Product

People report positive experiences with the product, highlighting its high quality, excellent design, and... See more

Quality

Customers had positive experiences with quality, consistently praising the products as well-made, sturdy, and... See more

Delivery service

Consumers find delivery service to be positive, frequently praising the quick and prompt delivery times, with... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency from... See more

Order

Customers consistently note positive experiences with order, highlighting the ease and speed of the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my Henchman in perfect condition as it was well wrapped. Having now used it to clean my motorhome roof, I am really plased with it. It is so solid and secure and a joy to use. One note is t... See more

Rated 5 out of 5 stars

As others have said, these steps/ladders are fantastic. Super stable even on uneven field ground, making pruning fruit trees or clearing gutters on outbuildings etc really easy and safe. 8 foot model... See more

Rated 5 out of 5 stars

I bought the Henchman 8ft Pro Tripod ladder to safely access high bushes and hedges for trimming. It has two very stable platform steps, enabling easy access and I feel very safe working on it. I woul... See more

Rated 5 out of 5 stars

Hello, I have purchased a few different ladders for our gardening /cleaning business. Top quality with fantastic customer care dealt with Perry earlier and very responsive and helpful. We use these tr... See more



Company details

  1. Garden Center

Written by the company

We have a range of unique quality garden products, allowing you to work safely in your garden. All our platforms ladders and tripod ladders enable you to work safely at height on the most uneven and difficult terrain. Our ladders are designed to keep you safe while working on uneven ground. We have been in the ladder business for 26 years and have a 5 Star Trustpilot rating from our 20 000 customers. We’d love to hear more about you: Why not take a second to tell us about your experiences with our products or how you’ve overcome some difficult jobs around the garden using our products! And don’t forget to Like and Share our Facebook page. Thanks, The Henchman Team.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(5,300)

672 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful product

Wonderful product, an absolute game changer for working around the house and cleaning the roof of my caravan! Quality is second to none!

May 22, 2026
Rated 5 out of 5 stars

It’s awesome

It’s awesome, I just love it. I’m 6’5” 110kg and the thing is steady as a rock … once you’ve set all three legs correctly. One month in and it’s super ease to use (a bit new-fangled at first, for the uninitiated).

April 30, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look