Henry Pumps Reviews 

I phoned Henry pump and spoke to Henry about advise on a pump to supply our heat pump system. We spoke for about 25 minutes with out me placing an order. About a week later I phoned again and got more advice. He identified a pump that would do us given all the variants of our installation. I still did not order it as some one else said they had already ordered a replacement.
The replacement one did not turn up, So I phoned Henry pumps again, spoke to Henry who was very understanding and patient and got a pump to us over night.
It is extremely pleasant to find a company that takes time to help some one even if they might not get an order.

Excellent advice from Henry himself. Having suffered with other pump makes (not stocked by Henry) not being up to the duties of pumping sewage from my septic tank, or treated water from my Sewage Treatment Plant. The Johnson pumps Henry recommended have been excellent.

avoid this company, customer service is the worst I ever dealt with in over 15 yrs in this job, supplied us with a faulty pump which we had to return at our cost, the pump was tripping so upon return they striped the pump and reported no faults when I told Jamie they would need to run the pump as fault was random now they are just ignoring us, henry pumps is just a middle man, worst customer service I have ever dealt with, will never use this company again!!!

They helped me choose the right pump
And the delivery was soo quick
I had a few things needed to know following delivery and found them eager to help.
I also like that If i get this pump serviced by them annually it will extend the warranty.
I highly reccomend using this company.

Great advice, good value, speedy response, very good knowledge, understood Mt pumping problems and came back with excellent solution/s
Thank you

Brilliant service Henry gave expert advice and worked out exactly what I required for the jobs the waterpump will be used for.I didn't bother to look elsewhere as the company was interested to really help me get exactly what I required. Thanks to you all, see you again.
Shaun GWS Services

I cannot fault this company Henry was extremely helpful with all the technical Stuff and my well buddy pump arrived on my doorstep within 24 hours thankyou so much

I had a leaking booster pump on swimming pool sweep. Start of year, start up May'25). The pump ran immediately, but was leaking water from the top of the bell housing. I switched off and called a local pump maintenance company in Ash Vale, Aldershot. I had used them before for rewinds. Having just got out of hospital after an appendix operation, I was not able to crouch down to remove the pump and deliver it.
I requested an urgent call out for them to collect. They took a £150 deposit as per their written terms and arranged for 2 'engineers' to call in to remove the pump. They arrived at 4:00pm, was on site20 mins, including time for a beer, as it was a hot day.
They took the pump away for the workshop to assess the problem for repair. After a week, I received an invoice for another £142 on top of the deposit. Their official findings: Beyond economical repair! Quote £900 for replacement, or £1100+ Vat to install. This is a mains lead and two screw-up pipe fittings, no pipework.
I collected the pump and took a closer look. There was no evidence of any work done, no tool marks on screws, alun nuts and no grip marks. The mains lead was still taped up, so also not run.
Via a web search, I lucked into Henry Pumps at Brampton, Chesterfield. SO40 1DY. I spoke to Jamie there, who showed far more interest and was also prepared to look at my old pump as well. His first suggestion, based on the spec. of my old pump, was £275. An exact match, like for like was £350 incl. vat and delivery. I decided to go for the new matching same pump as the old one had done well and the pipework would be the same. New pump arrived, I connected her up and off she went, perfect. Minor confusion over terminal connections, but Jamie soon sorted this with a picture, via What's App.
Now to the GOOD bit: Jamie arranged collection of my old pump, yes the, "Beyond economical repair one!" They were up to the eyes in work, but 2 weeks later, I received a call. "Yup, all fixed." says Jamie.
A dab of silicon sealant and some 'ptfe' tape, did the trick. They charged me an hour's labour and included the courier costs. If Henry pumps don't deserve a 5* rating, I don't know what does! I would definitely give them 6* gold stars, and recommend them 100%. Thank you Jamie and Henry.
best,
Roger Bayley.

Lovely down to earth approachable people, got back to me quickly, seemed very knowledgeable

After just reading your disappointing reply to my very honest review I would like to stress that as you know and all my emails say the pump is not used for outdoor dirty water, but in an external plant room that was letting in small amounts of clean rain water, I also made a point of phoning your company and explaining my issue before I made the purchase and this was the pump I was advised to use. (if you are going to respond to reviews you need to be honest, please remember I have all the emails and original literature from your website which I am happy to post) and this reply only adds insult to injury, DO NOT USE THIS COMPANY. basement sump pump I found it did not work, I contacted Henry Pumps and they advised that I take it apart to make sure it was set up correctly, I reluctantly did this as I did not want to appear difficult but was concerned it would invalidate the warrenty, they assured me this would not happen, after doing what they explained it still did not work, I was told I had to send it back to them and pay for the postage even though it had never worked, once they received it they said I had put it back together incorrectly and charged me £68 even though I had done exactly as they asked, once I received it back it worked for approximately two weeks and then stopped working again, I had to send it back to Henry pumps again at my own cost and this time they said it was because dirty water had passed through the pump and caused it to block, this is despite the literature on their website saying particles of up to 3mm could pass through it and it was suitable for basements which was why I bought it (They have recently amended the literature on their website to say clean water pump) even though they still say it can be used in basements! The bottom line is the pump was very expensive and does not do what was described the on the phone and originally on their website, I would highly recomend you purchase from another reputable retailer.

Great support, fair prices, and fast delivery
They even helped me choose a cheaper pump that was better for my needs instead of just selling the most expensive option. Really appreciated the honesty and service I’d highly recommend this company!

Second time that I have used this company and the service was great again. Ordered my pump at 3pm and it got delivered at 8.30 the next morning. Great to deal with and the pump works great. Thanks again.

This company has no morals. Bought a pump and returned within 14 days due to not working, at my cost. Promptly charged a 20% restocking fee and a claim that it is working. I suggest finding an alternative supplier.

Good advice always given and speedy next day delivery.

It is rare these days to find someone that goes above and beyond good service. Henry pumps have gone WAY over and above with the help they gave me this afternoon, this can only be classed as beyond exceptional, Thank you Jamie and team for your help, you have saved the generation and production on our energy plant!!

Speedy and efficient delivery.

Received helpful advice over the telephone prior to purchasing a puddle pump. Goods received the next morning, well packed and easy to setup and use.

Excellent company to deal with, I needed an tsurumi oma2 sump pump and was quoted £399+vat and del from tsurumi. I spoke with Jamie at Henry pumps and was advised that I needed the oma5 pump. Ordered it yesterday at 10.30 am and it arrived today at 9.30am. Less than 24hrs later!
And at a cost of £344.40 inc vat and del
What great service.
Thanks again Jamie, next time I need another pump you will be my first call 😎
Peter Talbot
Stafford

Needed a pump for our sports pitch urgently when ours broke down. Called into their trade counter and they had just the pump I needed. Great advice on the day. Pump in and working great!

Not to be trusted!

All the positive reviews are based on quick delivery times and not customer service. Henry Pumps gave me some poor advice, then ignored emails and then refused on multiple occasions to meet their responsibilities, under the Consumer Rights Act 2015, to accept a return.

The worst customer experience I’ve ever had. I am pursuing via other means.

Excellent next-day delivery, via DHL needed some pre- purchase advice which Theo supplied, and needed some further clarification post-purchase which again Theo Assisted in Supplying. The pump is now installed and all working as it should. Buy with confidence.

Wayne & Sue
Oaks Barn Farm